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“Second visit just as nice as the first” 5 of 5 stars
Review of The Reefs

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The Reefs
4.0 of 5 Resort   |   56 South Shore Rd., SN 02, Bermuda   |  
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Hotel amenities
Certificate of Excellence 2014
Massachusetts
Senior Contributor
47 reviews 47 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
30 helpful votes 30 helpful votes
“Second visit just as nice as the first”
5 of 5 stars Reviewed January 20, 2011

My husband and I first visited The Reefs 13 months ago. When I decided to participate in the Bermuda Triangle Challenge races in Hamilton this year, there was no question we'd forgo the convenience of staying at the race host hotel and opt to stay at The Reefs again.

We chose a poolside room again and were not disappointed. The room was clean, comfortable, and quiet. The view from each room and from the pool/hot tub area is breathtaking, but it's the staff that makes The Reefs so special. Every detail was looked after. Prior to our visit, I contacted the front desk about arranging a taxi to take us to the start of the Sunday race, since the buses don't run that early. It was taken care of without an issue. We were even prepared a boxed breakfast of croissants, pastries, and muffins for our early morning since we'd miss breakfast service that day. The staff went out of our way to ensure our satisfaction, and it's no wonder why they have received so many prestigious accolades.

La Serena Spa is delightful. I was pampered with a 90 minute massage with Karen and a purifying facial with Leanne the day before our departure. It was heavenly and I left the spa feeling completely relaxed.

Because we were there in the off-season, only Roystons was open for dinner, but all the food was incredibly good.

We look forward to returning next year!

  • Stayed January 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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763 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (205)
Date | Rating
  • English first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Boston, MA
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 17, 2011

Found the location of The Reefs to be great for easy access to wonderful beaches nearby. Don't miss the short walk to Church Bay. A longer walk (or a short bus ride away) are the string of small beaches and coves along the South Shore Park - we hiked from Horeshoe Bay (access via tunnel beneath roadway across from the Fairmont Southampton Hotel) to Warwick Long Bay - a definite highlight of our trip (see accompanying photos). Our trip was in November - too cold to be in the water but great for beachwalking without crowds.

  • Stayed November 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed January 17, 2011

Outstanding property with some unbeatable amenities, primarily 1) the location on a cliff overlooking a private beach - every room has an ocean view; and 2) the exceptionally helpful, friendly, and professional staff. Others have noted that some of the property needs renovation, but they are doing renovations to the rooms (most seem to be done now), and the public spaces including the new spa are top notch. It's still a small place, but if you like a warm, friendly atmosphere, it seems hard to imagine you can beat this place. I have stayed at other places on Bermuda, and this one is definitely special.

  • Stayed January 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bedminster, New Jersey
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 11, 2011

This was our seventh New Year holiday with five other couples at The Reefs.
We arrived on Dec. 29th and stayed until Jan. 4.
The staff is outstanding, always eager to help or make suggestions.
Rooms face the ocean with individual and very private balconies. Just full of atmosphere.
We all were most pleased with the activities, entertainment as well as the food.
The Spa was exceptional.
Highly recommend The Reefs. Just a two hour flight to paradise.from the NY/NJ area.

  • Stayed January 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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barnet. england
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 6, 2011

This hotel is full of very friendly staff who work very hard. The hotel is on a hillside overlooking a small bay and all rooms have a sea view so that is lovely. The standard rooms are a good size with a comfy sofa and a balcony. The bathroom is rustic which I do not find charming. The shower takes minutes for hot water to arrive and then you have to dance in and out of the flow as it goes hot and cold.
The food is good but has too many unnecessary flounces ( swipes / foams etc ). There is lots of fresh fish which is great. The choices of 7 starters and 6 mains could do with being changed more often as after 10 nights it is a bit predictable. There are a few wines by the glass starting at about €9 a glass which is not bad for a hotel but the 17% gratuity on top is ( to a Brit ) just ridiculous - the hotel are making probably 75% profit so anything else on top just seems greedy. Luckily I had chosen half board as otherwise I would have had to pay 17% on top of a $50-$100 per person bill for dinner.
Well worth staying here but just be prepared for your bar bill to rocket if you like a drink.

  • Stayed December 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Columbus, Ohio
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 5, 2010

Best people and best beach in Bermuda.It is located close to all the happenings in Bermuda. What a great location. the best. I lived there in Bermuda for six years and believe me this is the spot to stay in Bermuda. Great rooms,food,people,service etc.. It has it all. Keep up the good work.

  • Stayed November 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new york city
Top Contributor
233 reviews 233 reviews
229 hotel reviews
Reviews in 141 cities Reviews in 141 cities
511 helpful votes 511 helpful votes
5 of 5 stars Reviewed November 30, 2010

Having stayed many times at the Coco Reef this is definitely an upgrade. The hotel is spic and span, the food and beverage is strong, the manager is very client-centric, the staff friendly, the spa very good, and the physical site of the property is magnificent. Many of its customers come again and again and the staff makes it easy. I don't think St. Barts would have much on this site. We stayed in one of the new Residences that they have put up as time shares -- the 2 bedroom unit was spectacular. Every detail that we could see was perfect. Unfortunately, they don't allow repeat visits to the time share units and we didn't know when we booked that this was the case. I visited other rooms in the hotel and, despite some of the reviews I have read in various places, the standard rooms, junior suites and the suite I saw were fine (though much smaller than the timeshare units) with the proviso that the suite is really a large junior suite and the rooms would be small if you had more than 2 people in them. The location is far enough from Hamilton that we tended not to go into town for dinner at night. My main concern is that we have small kids; you really have to watch them at this property to be sure they do not wander into unsafe areas. This seems to be a problem at most places we have seen in Bermuda where properties are built along cliffs overlooking beaches. It's just not a place where there is lots of grass around and you can let the kids just run all over the place and let your eyes wander. The paths in the yards lead to steep stairways and low walls and shrubs on the edge of cliffs. Our room did not have a front door latch and our kid ran out on the babysitter and into the elevator. We did see people with small kids around the Thanksgiving weekend but I would probably stay clear of this property with kids aged 2-5 unless you know that you have to keep an eye on them. We would like return but maybe not for 2 years until our son is more responsible. But otherwise, we really liked this place. By the way, we visited Tuckers Point to see the new hotel there. Service was pretty friendly but there are no real views to speak of, the beach is a shuttle ride away, there are limited grounds to play on there, the adult guests were snarling at our kids, the lunch was pretty mediocre and pricey, and we found the place rather sterile and cold. A big disappointment to us after hearing so many good things about the place.

  • Stayed November 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The Reefs

Address: 56 South Shore Rd., SN 02, Bermuda
Phone Number:
Location: Caribbean > Bermuda > Southampton Parish
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 3 Hotels in Southampton Parish
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Reefs 4*
Number of rooms: 81
Official Description (provided by the hotel):
Widely recognized as the best hotel in Bermuda, this award-winning and intimate hotel offers spectacular ocean views from every room. Perched along limestone cliffs overlooking its own private beach you'll enjoy legendary Bermudian hospitality and gourmet dining at three different restaurants. The Reefs is one place where you will feel perfectly at ease. ... more   less 
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Also Known As:
The Reefs Hotel Southampton
Reefs Hotel Southampton
Reefs Resort Southampton
The Reefs Bermuda/Southampton Parish
Reefs Bermuda

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