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“The Reefs = Motel 6 with great view” 1 of 5 stars
Review of The Reefs

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The Reefs
4.0 of 5 Resort   |   56 South Shore Rd., SN 02, Bermuda   |  
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Hotel website
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Hotel amenities
Certificate of Excellence 2014
Detroit
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
21 helpful votes 21 helpful votes
“The Reefs = Motel 6 with great view”
1 of 5 stars Reviewed January 2, 2014

Perhaps my room was particularly old and outdated (poolside #310) but overall, this property is no way near a luxury resort. Rusty refrigerator, safe, toilet with brown marks, stained bathtub, smelly A/C etc. Seriously I've seen better Holiday Inn than this 'luxury' resort. A 1.5 - 2 inch long cockroach showed up in my room one day and I had to kill it with the telephone book. It was one of the biggest cockroach I have ever seen in my life. I see some nice room pictures in the photo sections but don't expect that to be your room. Staff are friendly but often times MIA or just very slow. Beach is nice but full of insects and flies. Because of the view and easy access to beach it is worth something but I would not return to this resort unless price comes down to Motel 6 level where it should be or they do a makeover in the rooms. A stained bathroom! in a luxury resort. I saw a picture in travelers' photo section of room #307 bathroom and that is exactly how it is like in room #310. Everyone has different scale on rating but I find it very troubling that some people rate this a 5 facility. They should visit O&O properties or Banyantree properties and compare. Or at least Best Western or Motel 6 to see that bathrooms are clean and there are no cockroaches.

  • Stayed December 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheReefs-Management, Manager at The Reefs, responded to this review, January 3, 2014
Dear bereal,

I am very sorry to hear that your stay was not at the level of expectations that we have become known for. We always aim to give our guests a great experience, both in service and product, as can be seen by many other reviews on this site, so I am sorry that this was not the case for your stay.

We are in the process of renovations to all of our Poolside and Cliffside bathrooms over the last two winters, with the final round scheduled to be completed this winter. The final 12 Poolside bathrooms, including the one you were in, are beginning demolition today actually, and involve a complete rebuilding with glass wall showers, new tiling, appliances, vanities, electronic safes and closets and, so far, the new bathrooms we completed last year have been very well recieved by guests.

We also have a very extensive pest preventative maintenance program to ensure we are minimizing any issues. All areas are cleaned fully before a guest checks in and also during their stay. However, being on a sub-tropical island, it is difficult to guarantee that no bugs will be seen, although very rare. I will follow up with our housekeeping department in this area however. I will also follow up with our grounds crew in regards to the beach issue - perhaps it was a bit of an odd day as this is something I have never heard of before.

We hope we have the opportunity for you to visit us again and to see many of the big changes we will have made to the bathrooms and I am sorry again that your stay did not meet your expectations.

Sincerely,
David Dodwell Jr
Resort Manager
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763 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (205)
Date | Rating
  • English first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Cleveland Ohio
Top Contributor
152 reviews 152 reviews
43 hotel reviews
Reviews in 87 cities Reviews in 87 cities
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed December 28, 2013

We stayed at The Reefs Club in a three bedroom condo with family. The condo was very well cared for, very comfortable with excellent linens, great wifi, private hot tub, flat screen TV and a wide variety of TV Channels from ESPN to several movie channels. The kitchen was complete with all top shelf appliances and cookware. The daily housekeeping service was excellent. They bring in fresh towels twice a day. During the daily cleaning and then at night for the evening "turn down service". Pretty much over the top, really. The pool, hot tubs and beach are all world class. The infinity pool was a little small if you're used to big resort pools.

We chose the meal plan which provides an enormous breakfast and 3-4 course dinner each night.

The menu didn't change much during our stay but the food was always excellent. The service for the most part was great. We only had a couple problems which were quickly rectified by management.

The exercise room is well equipped with several cardio machines, free weights and a weight machine that offers a number of weight lifting exercises.

my wife visited the spa and said she had the best massage ever.

great place and worth considering if you are visiting Bermuda.

Room Tip: Our condo was on the first floor and while you give up a little better view you gain a number of adv...
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Acton, Massachusetts
Top Contributor
227 reviews 227 reviews
49 hotel reviews
Reviews in 81 cities Reviews in 81 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed December 9, 2013

This is a longtime favorite for us. If you like quiet beauty and great service, this is the place. There is a private beach, infinity pool, spa, 3 restaurants and lots of pretty places to just sit and take it all in. The views of the turquoise ocean are spectacular. The food is excellent and Coconuts restaurant on the beach is such a nice place for lunch. The Grilled Pear Salad is amazing. The cycle shop is right across the street to rent mopeds and within walking distance is Henry VIII Restaurant as well as a convenience store. Can't wait to go back again!

Room Tip: The Cliffside rooms provide a spectacular ocean view with the sound of the surf hitting the coral re...
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Kingstown, Rhode Island
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
Reviews in 22 cities Reviews in 22 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 30, 2013

For a 25th anniversary trip, the Reefs were lovely. The location is away from the main tourist parts of the island, but easy bus travel just outside the front door made the rest of the island accessible, while we were able to enjoy staying in a quieter spot.
The staff was very professional and mostly very friendly, as seems to be the general custom in Bermuda. They took the initiative to upgrade our reservation to the Point Suites (perhaps because we had booked off season), which was a lovely accommodation with a large, modern bathroom and beautiful main room with a gorgeous view.
The dining room was also sunny and lovely for breakfast, although when weather permitted (in November we had a few windy, cooler days), breakfasting on the outdoor patio offers another amazing view of the ocean.
For a family with children, I think the pool (while stunningly beautiful) was on the small side. Because of the season, we didn't take advantage of the beach, which looked large and attractive.
Only con for us: WiFi connectivity was weak from our suite

Room Tip: The Point Suites are beautiful for a honeymoon suite. The room and bathroom were both spacious and...
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  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shillington, Pennsylvania, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 27, 2013

Our family trip to the Reefs was fabulous. We had our kids (16 and 20) with us and they loved the private pink sand beach!! Just a short walk down the cliffside. There are always lounge chairs and umbrellas available and the staff grooms and cleans the beach each morning to perfection. We all loved snorkeling around the rocks, paddle boarding, kayaking and jumping from the high rocks into the ocean. (and it was all included) So much fun!! Overheard some guests at a restaurant that were staying at the nearby Fairmont Southampton Princess that waited in long lines to catch the shuttle to their beach. Not here!!

We stayed in a 2 bedroom condo and the view was second to none.(has to be one of the very best views on the island) The wall of my bedroom was floor to ceiling windows. I lay in bed every morning watching the longtails float on the breezes out over the waves. The condos are modern and spacious with beautiful kitchens, a glass walled and covered deck area with a private hot tub and the best bathroom ever. You can even open the sliding doors to the bathroom and shower with a view of the ocean before you. Stunning!!! I took tons of pictures of the bathroom for when I get to remodel someday.

The breakfast buffet was wonderful with lots of fresh fruit and the best waffles with seasonal berries and whipped cream. Afternoon tea was also lovely.

The spa was well appointed and my massage with Imani was one of the best I've ever had (and I work in a holistic health center). All of the staff throughout the entire property were friendly and professional. The concierge staff in the condos were extremely helpful in setting up dining reservations, arranging cab service and anything else you could possibly need. All done with a smile!

The only complaint I had was that the music at Coconuts on Saturday night was really loud until 11:30. But that was the only thing.

This establishment is quite pricey but so is everything else on Bermuda. The view and the beach are well worth the price.

Room Tip: Try the sushi at Henry the VIII's restaurant, just a short walk up the road, it is delicious.
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheReefs-Management, Manager at The Reefs, responded to this review, November 28, 2013
Dear Rosie T,

We are thrilled that you and your family had a great stay with us for your vacation. One of the main things guest love about us is the warm and friendly service our staff aim to provide to our guests, as well as being able to get right onto the beach in seconds!

Thank you again for staying with us and we hope to see you again in the near future.

Sincerely,
David Dodwell Jr
Resort Manager
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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 24, 2013 via mobile

I came on a vacation to visit some family friends from England and we stayed in the reefs. Our room was the size of a rabbits hole in the ground. Wow spending 600 buckaroos for crap. The bed had stains and the floor. The only good thing I could say was Winfield and CAMI CAM best singer on the island. Oh and the reastaurants roystins I think it was called that was a GREASE hole it smelled like the back of mcdonalds. Wow overall SERIOUSLY. Next time I'm going to the princess.

  • Stayed October 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheReefs-Management, Manager at The Reefs, responded to this review, November 28, 2013
Dear Rates133,

I am very sorry to hear of your recent experience with us here at the The Reefs and that it did not meet your expectations. It is very surprising to hear, given our record of guest satisfaction from both our comment cards and from guest reviews on this site. I will pass along your feedback to our departments to investigate and address to ensure we are meeting the expectations of future customers. Royston's is an open kitchen concept, which many of our guests enjoy as they can see and smell the chefs cooking in front of them, so I am sorry that this was not to your liking. But I hope we have the opportunity to see you back at The Reefs sometime in the future.

Sincerely,
David Dodwell Jr
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sykesville, Maryland
Top Contributor
199 reviews 199 reviews
36 hotel reviews
Reviews in 54 cities Reviews in 54 cities
197 helpful votes 197 helpful votes
4 of 5 stars Reviewed November 16, 2013

We spent 5 days and 4 nights in Bermuda at The Reefs. The hotel is in a beautiful location on the ocean and it has a great beach. Our room was ocean front with a nice view from two sides. Staff members from the doormen to office staff to servers were friendly, pleasant, and professional.

Our room was a nice size and the bathroom was modern. We had a wonderful view of the ocean from our room. (Unfortunately our large picture window had a large crack in the lower half.) Turn down service was done daily while we were out for dinner.

We had a buffet breakfast (included in our room rate) each morning in Ocean Echo and we ate dinner (additional cost) in all three restaurants – Ocean Echo, Coconuts, and Royston’s. The food was excellent as were staff members. The view from Coconuts at sunset was outstanding! Afternoon tea is very nice and is also included. We have nothing but compliments for the food and the service…excellent!

We had one issue with our stay, but we did not file a complaint at the time. On our last night at The Reefs, the hotel hosted a wedding that took place on the observation deck and in the Coconuts restaurant. Unfortunately, the music from the wedding reception’s DJ played loudly until midnight and sleep was impossible. Obviously a hotel/resort of this size caters to weddings as a portion of their business, but hotel guests, who are paying a premium rate, should not be neglected in cases such as this.

Room Tip: Ocean front is certainly recommended.
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Reefs

Address: 56 South Shore Rd., SN 02, Bermuda
Phone Number:
Location: Caribbean > Bermuda > Southampton Parish
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 3 Hotels in Southampton Parish
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Reefs 4*
Number of rooms: 81
Official Description (provided by the hotel):
Widely recognized as the best hotel in Bermuda, this award-winning and intimate hotel offers spectacular ocean views from every room. Perched along limestone cliffs overlooking its own private beach you'll enjoy legendary Bermudian hospitality and gourmet dining at three different restaurants. The Reefs is one place where you will feel perfectly at ease. ... more   less 
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Also Known As:
The Reefs Hotel Southampton
Reefs Hotel Southampton
Reefs Resort Southampton
The Reefs Bermuda/Southampton Parish
Reefs Bermuda

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