My husband and I splurged for our 5 year wedding anniversary and spent a long weekend at The Reefs. This is our first time in Bermuda and we were pleasantly surprised with the location. It's close to NYC (direct flight from JetBlue took only 1.5 hours) but this hotel is quite far from the airport. It's on the south side so if you're coming here by taxi be prepared to spend at least $60+ on a single ride. We decided to take public transportation since we had a few hours to kill before check-in. We took a taxi ride to St. George (~$13, and that's just over a small bridge from the airport) and bought a 3-day pass & 2 tokens for 2 people at the post office in the town square. You can take the 1, 3, 10 or 11 line from St. George to Hamilton's central bus depot and quickly hop on to the 7 - this is a 30-min bus ride from Hamilton to the Reefs. The bus stop is convenient since it stops right in front of the hotel (though you will need to ask the driver where it is since they don't call out stops). However, you can't bring luggages on to the bus (we each had a backpack since this was a weekend trip).
Check-in was a breeze. We were promptly brought to our room (#335) - a cliff side room with an amazing view of the private beach. The only issue is our room is directly under the public balcony/sitting area and quite a few times people have thrown cigarettes right onto our balcony. Sun bathing while smelling cigarettes wasn't preferable but having them thrown at you like garbage was worse.
The room itself was a decent size - king-sized bed, a 32-inch TV with cable, an iPod dock to listen to your music/charge your phone, the wicker furniture on the balcony was comfortable. The bathroom was large - his & her sinks, robes, and large plush bath towels. It was heavenly.
The shower on the other hand was a mess...first, no shower doors or curtains so the water ends up everywhere in the bathroom - if you're not careful you can slip & break a hip since the tiny towel mat doesn't help to absorb the water. Secondly, this shower head must have been built for someone tall. I'm only 5'1 and it barely reached me - it doesn't lower enough and doesn't adjust. I literally had to stand at the end of the shower area to even get water on me (hence water everywhere since there are no doors) or hold the shower head (which isn't preferable and not at all a relaxing experience).
All that aside I found the room clean and decently sized. You're paying for the view so quality isn't going to be 5 stars.
The hotel is small and this resort area means you won't have too many dining options. We were one week off from when the season starts so only the Ocean Echo dining room was open. The other two haven't opened yet since it wasn't in season but dining at this resort is quite expensive. We ate at Ocean Echo Friday & Saturday night and felt like the food wasn't worth the $68 pp - and they tack on 17% gratuity. You should make reservations (especially if the menu has something delectable). Saturday's menu was much nicer than Friday nights. The steak was cooked to perfection and the appetizer & dessert combination was excellent. Service was excellent but still, I like the option of giving what I think is good service and not having it automatically added to the bill.
Cocktails were on par with NYC prices ($13 drinks) but were not strong at all. After 2 nights of spending $200 each night - we decided to just walk to Henry VIII pub down the block. It's a quick 7 min walk (one bus stop away but no buses at night) - no sidewalks but there are street lights and a grassy area for you to walk. I suggest you eat at this pub every night. They have a wide variety of food (Sushi was excellent, curry chicken and steak was superb). The appetizers and dessert were large and varied. And they have nightly entertainment up to 1AM. Sunday night was jazz. Food was decently priced, manager was extremely friendly and we had good service. We met a waiter from Nepal - and it appears most of the other waiters were from there as well.
We had Breakfast included with our rooms. They serve from 7:30 - 10:30 am but the food selection was so-so. I can't believe the prices of these meals - $14 for omelet?! I sure hope everyone was on that breakfast plan because paying that much for a so-so omelet would have been a bad way to start the day. Since it was included we ate a full, hearty breakfast that lasted us throughout the day. Tea time is served at 4pm and people came out in droves (possibly because no one ate after breakfast since lunch here was also ridiculously priced). Scones, tea, coffee and finger sandwiches should hold you over until dinner.
We had Thai massages at the Reefs and I highly recommend. The spa experience was great - the lounge area to relax faces the beach, the therapists were actually Asian and worked out all our kinks properly. I've only had a Thai massage in Hong Kong so I didn't have much to compare it to - but this one felt on par.
Finally the beach! It's a private beach and quite quiet around this time of the year. The water was cold but crystal clear. You can kayak or snorkel, plenty of towels and beach chairs w/ umbrellas were available. It was relaxing... you can't walk to any other beaches since the reefs block you - so if you were planning to stroll the beach - you'll have to take a bus down further or just walk up and down the small beach that the Reefs offer.
Overall, I recommend this hotel - and I think I'll prob come back if we ever head to Bermuda again. It's a nice weekend getaway if you're in the Northeast. Bermudians are friendly, polite and standard of living is quite high so I never felt like I was unsafe, even when riding on public transportation. We went from St. George to Dockyard - we took several buses (10, 11, 1, 3 and 7) and even the sea ferry (highly recommend). The hotel sells the 3-day bus & sea pass - which you can use unlimited for both (excluding the pink ferry route). You can get around quite easily on your own. They accept US Dollars everywhere and it's 1:1 to the Bermudian Dollar (the hotel charges you in USD so you don't have to pay an exchange rate fee if you're using your credit card). Prices are about the same as you would pay in a metropolitan area in the US.
The cliff side rooms offer an amazing, unblocked view of the beach.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.