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“Paradise” 5 of 5 stars
Review of The Reefs

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The Reefs
4.0 of 5 Resort   |   56 South Shore Rd., SN 02, Bermuda   |  
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Special Offer
Free Nights at The Reefs
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Paradise”
5 of 5 stars Reviewed May 5, 2013 via mobile

Well we lucked out with the weather and when that happens in Bermuda there are fewer places more beautiful. It's been 21 years since our last visit to Bermuda and the Reefs has made sure we will now come back each year! The location on the island is perfect as is the layout on the property. It would be difficult not to have a room with a view to remember. The rooms very spotless and the staff warm, helpful, and friendly. The beach is second to none. The view from the main terrace is breathtaking. Great snorkelling 50 feet off the beach!
We'll be back as soon as we can...the Reefs is a must when considering a Bermuda vacation.

Stayed May 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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709 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (184)
Date | Rating
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English first
Norwell, Massachusetts
Top Contributor
103 reviews 103 reviews
8 hotel reviews
Reviews in 34 cities Reviews in 34 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed May 2, 2013

I just returned from 6 days at The Reefs in Bermuda. The room was perfect. Great water views and very clean. Newly updated rooms done very well. The staff couldn't be nicer and very helpful and accommodating. From the moment we arrived everyone was pleasant and helpful. Even the taxi driver sent by the hotel named Steve was quite pleasant and gave a number of recommendations for things to do during our stay.
The only problem I encountered was when we first arrived and had to wait 2 1/2 hours for our room to be ready. I would think The Reefs could do better. I admit we arrived early but the hotel arranged the cab from the airport so they weren't surprised when we arrived. We were hot and tired having been in transit for 8 hours and my patience was strained. I would recommend in the future The Reefs assign the rooms based on availability when they know people will be arriving early. It seems the maids determine when rooms will be available not the management. Once that little bump in the road was resolved everything went smoothly.
As expected the food at the hotel was only average. Bermuda is known for it's beautiful scenery not it's food.

Room Tip: All rooms in main hotel have excellent water views. Time share units across the street from the mail...
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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corfu ny
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 2, 2013

My wife and i just returned from 5 days at The Reef's in Bermuda. We have been going to The Reef's for over 30 years. It was our first visit back in 10 years. We found The Reef's in the best shape we have ever seen it in...the facilities were manicured throughout their spread. David Dodwell, owner, has consistently kept The Reef's at the top of their game...all anyone has to look at is the number of people that return to The Reef's year after year. The staff all are seasoned professionals in the hospitality business with years of experience treating guests in a way that you feel you are someone special. We stayed in a Cliffside Room over looking the Ocean. The newly remodeled bathrooms are a "gem" ..the beds and the room decor are second to none.. We are not Breakfast eaters but found ourselves enjoying the buffet every morning. We ate twice at Coconuts and the meal is practically cooked right in front of you with the Ocean setting only a few yards away...the service was excellent, but not in your face. One of the best decisions we made years ago was to stay at The Reefs... thank god we did it and we are still enjoying it.

The Wilkinson's
Corfu, NY

Room Tip: Be sure to book into the Cliffside Rooms with a remodeled bathroom
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westport, Connecticut
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 28, 2013

Let me preface this review by first telling you that my husband and I lived in Bermuda about 15 years ago for 3 years. This trip was the first time we returned with our children. We have stayed at various locations on the Island and I can say that over all this property turned out to be our favorite. We splurged when we booked here and stayed in the condominium side of the resort. These properties are truly wonderful and spacious. There are 2 large bedrooms each with their own enormous bathroom and closet. The common space has a wall of windows off the living room that completely opens up to the veranda and your amazing view of the ocean. The kitchen is large and fully and immaculately furnished and there is a large, elegant dining area. You can choose to eat on the veranda as well, since it runs the expanse of the condo and houses your very own hot tub at the other end. If you stay on this side of the resort, these properties have there own infinity pool and access to the beach. There are also 3 private gas fire pit areas to enjoy with friends and family at night.

Frankly the view here is one of the best in Bermuda and I challenge anyone to get tired at looking at the different ways the light plays on the water, beach and sky. The beach is a perfect size and not crowded. There is great service. And best of all there are kayaks and paddle boards and other fun stuff to use all free of charge. The kayaking here is really great fun as you make your way along rocky out croppings and into calm coves. Paddle boarding presents a bit more of a challenge in the surf but its free and fun to play on.

So what's the down side? Well, there were hidden costs when we checked out ($70 for maid and another $80 for maintainence) and the cost of food here and everywhere on the Island is just crazy!! (Entrees starting at $40 and up). We had the option of cooking and we definitely took advantage of that. So if your traveling with a family you should look into whether you are actually saving money staying at the hotel when you have to pay for every meal (which can also include the cost of transportation to and from the restaurant - also pricey). For a family of 5, I think it was almost a wash when we looked at how much we saved on staying home and cooking for ourselves. One last thing to remember is that you cannot rent a car in Bermuda. You either rent scooters or go by cab. It will cost you about $30 each way into Hamilton (the biggest town on the island). Still it is so beautiful here, you may be like us and just never want to leave.

Bottom line: Bermuda is ridiculously expensive once you get there, but if you go in the spring or fall you can't beat the weather, water or the views - and The Reefs is a great place to get that.

Room Tip: Think about renting the condos, they're beautiful and you will save a lot of money by being able...
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed April 19, 2013

My husband and I splurged for our 5 year wedding anniversary and spent a long weekend at The Reefs. This is our first time in Bermuda and we were pleasantly surprised with the location. It's close to NYC (direct flight from JetBlue took only 1.5 hours) but this hotel is quite far from the airport. It's on the south side so if you're coming here by taxi be prepared to spend at least $60+ on a single ride. We decided to take public transportation since we had a few hours to kill before check-in. We took a taxi ride to St. George (~$13, and that's just over a small bridge from the airport) and bought a 3-day pass & 2 tokens for 2 people at the post office in the town square. You can take the 1, 3, 10 or 11 line from St. George to Hamilton's central bus depot and quickly hop on to the 7 - this is a 30-min bus ride from Hamilton to the Reefs. The bus stop is convenient since it stops right in front of the hotel (though you will need to ask the driver where it is since they don't call out stops). However, you can't bring luggages on to the bus (we each had a backpack since this was a weekend trip).

Check-in was a breeze. We were promptly brought to our room (#335) - a cliff side room with an amazing view of the private beach. The only issue is our room is directly under the public balcony/sitting area and quite a few times people have thrown cigarettes right onto our balcony. Sun bathing while smelling cigarettes wasn't preferable but having them thrown at you like garbage was worse.

The room itself was a decent size - king-sized bed, a 32-inch TV with cable, an iPod dock to listen to your music/charge your phone, the wicker furniture on the balcony was comfortable. The bathroom was large - his & her sinks, robes, and large plush bath towels. It was heavenly.

The shower on the other hand was a mess...first, no shower doors or curtains so the water ends up everywhere in the bathroom - if you're not careful you can slip & break a hip since the tiny towel mat doesn't help to absorb the water. Secondly, this shower head must have been built for someone tall. I'm only 5'1 and it barely reached me - it doesn't lower enough and doesn't adjust. I literally had to stand at the end of the shower area to even get water on me (hence water everywhere since there are no doors) or hold the shower head (which isn't preferable and not at all a relaxing experience).

All that aside I found the room clean and decently sized. You're paying for the view so quality isn't going to be 5 stars.

The hotel is small and this resort area means you won't have too many dining options. We were one week off from when the season starts so only the Ocean Echo dining room was open. The other two haven't opened yet since it wasn't in season but dining at this resort is quite expensive. We ate at Ocean Echo Friday & Saturday night and felt like the food wasn't worth the $68 pp - and they tack on 17% gratuity. You should make reservations (especially if the menu has something delectable). Saturday's menu was much nicer than Friday nights. The steak was cooked to perfection and the appetizer & dessert combination was excellent. Service was excellent but still, I like the option of giving what I think is good service and not having it automatically added to the bill.

Cocktails were on par with NYC prices ($13 drinks) but were not strong at all. After 2 nights of spending $200 each night - we decided to just walk to Henry VIII pub down the block. It's a quick 7 min walk (one bus stop away but no buses at night) - no sidewalks but there are street lights and a grassy area for you to walk. I suggest you eat at this pub every night. They have a wide variety of food (Sushi was excellent, curry chicken and steak was superb). The appetizers and dessert were large and varied. And they have nightly entertainment up to 1AM. Sunday night was jazz. Food was decently priced, manager was extremely friendly and we had good service. We met a waiter from Nepal - and it appears most of the other waiters were from there as well.

We had Breakfast included with our rooms. They serve from 7:30 - 10:30 am but the food selection was so-so. I can't believe the prices of these meals - $14 for omelet?! I sure hope everyone was on that breakfast plan because paying that much for a so-so omelet would have been a bad way to start the day. Since it was included we ate a full, hearty breakfast that lasted us throughout the day. Tea time is served at 4pm and people came out in droves (possibly because no one ate after breakfast since lunch here was also ridiculously priced). Scones, tea, coffee and finger sandwiches should hold you over until dinner.

We had Thai massages at the Reefs and I highly recommend. The spa experience was great - the lounge area to relax faces the beach, the therapists were actually Asian and worked out all our kinks properly. I've only had a Thai massage in Hong Kong so I didn't have much to compare it to - but this one felt on par.

Finally the beach! It's a private beach and quite quiet around this time of the year. The water was cold but crystal clear. You can kayak or snorkel, plenty of towels and beach chairs w/ umbrellas were available. It was relaxing... you can't walk to any other beaches since the reefs block you - so if you were planning to stroll the beach - you'll have to take a bus down further or just walk up and down the small beach that the Reefs offer.

Overall, I recommend this hotel - and I think I'll prob come back if we ever head to Bermuda again. It's a nice weekend getaway if you're in the Northeast. Bermudians are friendly, polite and standard of living is quite high so I never felt like I was unsafe, even when riding on public transportation. We went from St. George to Dockyard - we took several buses (10, 11, 1, 3 and 7) and even the sea ferry (highly recommend). The hotel sells the 3-day bus & sea pass - which you can use unlimited for both (excluding the pink ferry route). You can get around quite easily on your own. They accept US Dollars everywhere and it's 1:1 to the Bermudian Dollar (the hotel charges you in USD so you don't have to pay an exchange rate fee if you're using your credit card). Prices are about the same as you would pay in a metropolitan area in the US.

Room Tip: The cliff side rooms offer an amazing, unblocked view of the beach.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Congleton, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed April 16, 2013

This was our first stay at The Reefs, and will definitely not be our last.
All the staff were extremely friendly and helpful.
Internet was through-out the hotel and connection speeds are very good.
Absolutely wonderful location with stunning views.
Most rooms overlook the sea.
Breakfast was a real treat with fresh home-made food including Eggs Benedict, which were stunning.
A short walk to Gibbs Hill Lighthouse, the 185 steps to the top of the lighthouse leads to a spectacular panoramic views.
The Restaurant for evening meals was again excellent service and quality of food, with a very good selection of fine wines.
At least two day visits to the Royal Dock Yard, The Frog and Onion Pub and National Museum of Bermuda are a must
Bermuda Underwater Exploration Institution is well worth a visit too.
The bus routes and ferry shuttle services are an excellent way around the island. Buy an all-day ticket from the hotel.
Sunsets with a drink on the balcony is a good way to unwind after a leisurely days sight-seeing or scuba diving.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 11, 2013

We spent a very enjoyable week at The Reefs Hotel in March. We were made very welcome by all the staff. Our ocean view room had lovely views to wake up to and was extremely comfortable, clean and well maintained. However the only niggle was that the WiFi in the room was somewhat erratic. The breakfast were plentiful which set us up for the day. As in all Bermuda drinks etc were very expensive as expected. The reception staff were very helpful in advising us as it was our first visit to the beautiful island.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Reefs

Address: 56 South Shore Rd., SN 02, Bermuda
Phone Number:
Location: Caribbean > Bermuda > Southampton Parish
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 4 Hotels in Southampton Parish
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Reefs 4*
Number of rooms: 81
Official Description (provided by the hotel):
Widely recognized as the best hotel in Bermuda, this award-winning and intimate hotel offers spectacular ocean views from every room. Perched along limestone cliffs overlooking its own private beach you'll enjoy legendary Bermudian hospitality and gourmet dining at three different restaurants. The Reefs is one place where you will feel perfectly at ease. ... more   less 
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Also Known As:
The Reefs Hotel Southampton
Reefs Hotel Southampton
Reefs Resort Southampton
The Reefs Bermuda/Southampton Parish
Reefs Bermuda

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