I just returned from 6 days at The Reefs in Bermuda. The room was perfect. Great water views and very clean. Newly updated rooms done very well. The staff couldn't be nicer and very helpful and accommodating. From the moment we arrived everyone was pleasant and helpful. Even the taxi driver sent by the hotel named Steve was quite pleasant and gave a number of recommendations for things to do during our stay.
The only problem I encountered was when we first arrived and had to wait 2 1/2 hours for our room to be ready. I would think The Reefs could do better. I admit we arrived early but the hotel arranged the cab from the airport so they weren't surprised when we arrived. We were hot and tired having been in transit for 8 hours and my patience was strained. I would recommend in the future The Reefs assign the rooms based on availability when they know people will be arriving early. It seems the maids determine when rooms will be available not the management. Once that little bump in the road was resolved everything went smoothly.
As expected the food at the hotel was only average. Bermuda is known for it's beautiful scenery not it's food.
- Official Description (provided by the hotel):
- Widely recognized as the best hotel in Bermuda, this award-winning and intimate hotel offers spectacular ocean views from every room. Perched along limestone cliffs overlooking its own private beach you'll enjoy legendary Bermudian hospitality and gourmet dining at three different restaurants. The Reefs is one place where you will feel perfectly at ease. ... more less
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- Also Known As:
- The Reefs Hotel Southampton
- Reefs Hotel Southampton
- Reefs Resort Southampton
- The Reefs Bermuda/Southampton Parish
- Reefs Bermuda