This was our fourth trip to Bermuda, and our third return to The Reefs. We were last in Bermuda in January 2012 and due to the renovations taking place at The Reefs, we decided to stay in Hamilton at the Princess instead. When telling others of that experience, I have noted that our stay at the Hamilton Princess was better than expected, it still wasn't The Reefs.
As noted in other review, some of the bathrooms are dated, but they are in the process of renovating & plan to finish all rooms this January/February 2013. There's a reason why people keep going back. The view/location is fantastic, but it's definitely the *people* working at The Reefs who make it such a great place. Everyone is courteous, professional, and extremely helpful. We're already looking forward to another return.