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“Beautiful area!” 4 of 5 stars
Review of Fairmont Southampton

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Fairmont Southampton
4.5 of 5 Resort   |   101 South Shore Road, SN02, Bermuda   |  
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3rd Night Free
Certificate of Excellence
North Carolina
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Beautiful area!”
4 of 5 stars Reviewed September 8, 2013

This is a very large resort close to all sorts of attractions. Their private beach is rather small and not incredible, but there are wonderful beaches very close by! The food is rather expensive and not great (but the cost of the food isn't out of line with what you pay for any where else in Bermuda). I had a great time here and would definitely go back!

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlita L, Marketing & Communications Manager at Fairmont Southampton, responded to this review, September 12, 2013
Thank you for the review, I am glad that you enjoyed beautiful Bermuda and got to enjoy all of the gorgeous South Shore beaches just steps away! It sounds like you had a great time, we look forward to having you back soon!
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2,623 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (698)
Date | Rating
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English first
Monmouth Cty, NJ
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 8, 2013

Booked a 4 night trip with my lovely bride of 19 years for our anniversary. It was the longest stay away from the kids ever, and a truly memorable one..
Great Staff, beautiful location and great services.
My only gripe was our room overlooked to harbor, which I knew in advance... But when my wife asked for a change they said there were none avail..only to meet a couple the next day who had been given the courtesy. Maybe they complained louder. But it's not criticism, it's a beautiful hotel, and u can't wait to return
I just need to reserve a better room/ view

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlita L, Marketing & Communications Manager at Fairmont Southampton, responded to this review, September 12, 2013
Thank you for taking the time to review. I am so glad that we made your 19th anniversary special, and that you enjoyed the hotel. During the summer, when we at nearly 100% occupancy, it is difficult to change guests rooms at the last minute. The other couple might have asked just as something had been freed up, or they may have been staying in a different room category. I am sorry you were disappointed with the Harbour View, but hope that next time you visit, you book the one you want! Happy anniversary again, and thanks for sharing!
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Ramsey, New Jersey
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed September 8, 2013

The Fairmont Southampton offers an excellent blend of destination resort with access to the other attractions on the lovely island paradise of Bermuda. Their complimentary ferry to their sister hotel provides enjoyable way to visit Hamilton for sightseeing and shopping, while their trolleys conveniently move guests across the expansive property, including the private beach, three excellent restaurants, and the above-mentioned ferry. Horseshoe Beach is accessed through a gate at the entrance to the private beach. Six restaurants on site plus room service insure the guests will not go hungry, and on-site branches of major retailers mean that you don't need to leave the hotel to accomplish your shopping goals.
While not inexpensive, the Fairmont offers good value because of the splendid attention to detail, caring staff, and comfortable rooms and public areas.

Room Tip: Ocean view rooms are wonderful, yet the partial view rooms overlooking the Great Sound offer a wonde...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redmond, Washington
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed September 5, 2013

Very good hotel in general in every aspect. Friendly staff. Though the food is pricey but it is not a whole lot expensive than other comparable places in Bermuda. Nice beaches within walking distance.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 5, 2013

My wife and I stayed at the fairmont Southampton the last week of Aug. This was our first time to Bermuda and the fairmont. We chose this hotel after viewing the good ratings on TripAdvisor.
The hotel is surrounded by beautiful landscapes and huge a golf course.

The interior of the hotel is a bit dated but is well mannered.
Check-in was a little slow but the hotel was full so it was understandable and we wasn't bothered.
The room was great with a nice view.
The fairmont hotel is big with many things to do on property.
Front desk was very helpful.

The best thing about the hotel is beach!! It is by far beautiful and has amazing staff that gave us excellent service! The chill cloths made our beach experience perfect.
Meshack and Janell, they made our stay special, setting up our chairs and umbrellas for our stay. There's a beach a few mins away that was breathtaking but very crowed as well.

The snorkel boat was ok. A bit overpriced and short, but the experience was amazing.

The Waterlot was an excellent choice for dinner, a little over priced but the food was delicious so the price didn't matter to us! The service was excellent as well.

The hotel trolley runs frequently so we never waited more then expected.
The drivers were very friendly.

Our stay was great except for ONE incident that floored my wife and I ,on our last day of vacation. We could not believe our eyes.

On our last full day we tried the cabana grill for lunch. It's more of a fast food eatery, nothing fancy. We sat at the bar and had a few soft drinks whilst we waited for our food. My wife happened to be looking in the kitchen and tapped me to get my attention. We both witnessed a server EATING French fries from a food basket. We instantly looked at each other in disbelief once the SAME food he was eating from, was delivered to us moments later by another server!! We both had lost our appetite. My wife was by now angry and had asked the bartender for the manager at once. He yelled towards the kitchen "Dennis! " Now heres the unbelievable part. Denis the manager, was THE SERVER WE SAW EATING OUR FRIES!! Judging by his stomach he does this on a regular! We didn't even bother saying anything. I returned the food. My wife got up,took our belongings and LEFT!!! The next day was our check-out. We were both happy considering we didn't eat dinner that night.

Overall we had a good time at the fairmont bermuda and despite what happened we still give the fairmont four stars. But will not be coming back to this resort again.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlita L, Marketing & Communications Manager at Fairmont Southampton, responded to this review, September 12, 2013
Thank you so much for taking the time to review, it sounds like you were very patient and forgiving of the hotel when it was busy and made the best of your vacation by trying all sorts of activities out. I want to address the incident that has turned you off from the hotel that occurred at Cabana: this kind of behaviour is unacceptable and I have escalated this complaint to our Director of Food & Beverage who is dealing with this allegation. This is not the kind of service we aim to provide, nor the standards we set for proper food-handling. I apologise sincerely for this incident, and would like to discuss it with you further if you'd like to email me at carlita.lodge@fairmont.com Thank you for alerting us to this issue, and please rest assured it will be dealt with. I sincerely hope that you will not let this incident deter you from future stays with us in Bermuda. Thank you again for your candid comments.
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Saint Louis, Missouri
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 5, 2013

Just got back from a fabulous trip to Bermuda. The lovely pink Fairmont Hotel sits atop a beautiful hill with gorgeous views of the ocean and sound all around. The service was over the top and the staff were the most friendly, genuinely courteous people I have ever encountered in my travels. I stayed in a lovely suite for 6 days and 5 nights. Went by ferry to Hamilton and by bus to the Dockyard, but did not make it to St. George. The food was consistently very good in all of the restaurants on the property. I will definitely be going back and staying at the same hotel.

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlita L, Marketing & Communications Manager at Fairmont Southampton, responded to this review, September 12, 2013
Thank you for reviewing The Fairmont Southampton, I am so pleased that you enjoyed your stay. I have shared your comments about the friendliness and courtesy of the staff with our Leadership team, thank you so much for letting us know how special our colleagues made your vacation. It sounds like you definitely explored the island, and the photos you shared are gorgeous! We look forward to having you back in sunny Bermuda again soon!
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Newark, New Jersey
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 5, 2013

My husband and I traveled with our ten-year old twins to Bermuda for a first time visit. We had four fun days at the Southampton. The beach is pretty, the Gold floor service was excellent. The kids loved the after-hours Spa Pool and hot tub. And the ferry to Hamilton is convenient.

Room Tip: Worth the extra for the 6th floor Gold service, which includes breakfast, afternoon tea and canapes.
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  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont Southampton

Address: 101 South Shore Road, SN02, Bermuda
Phone Number:
Location: Caribbean > Bermuda > Southampton Parish
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 3 Hotels in Southampton Parish
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Fairmont Southampton 4.5*
Number of rooms: 593
Official Description (provided by the hotel):
The Fairmont Southampton, Bermuda is a luxury resort perched on Bermuda's stunning south shore with miles of pink sand beaches. Conveniently located in the mid-Atlantic, less than a two-hour flight from most east coast gateways, this hotel is perfect for getaways year-round. Sitting on nearly 100 gorgeous acres dotted with lush bougainvillea and towering coconut palms, The Fairmont Southampton is Bermuda's largest full-service luxury beach resort boasting 593 rooms and 6 floors with amazing views of ocean and sound. Unparalleled amenities are offered throughout the property. Spend your days relaxing at the resort pool, or pull up a chaise lounge at the sprawling private oceanfront beach club with Dive Centre, 11 tennis courts, jet ski rentals, and more. Unwind in the luxurious Willow Stream Spa with indoor spa pool & fitness facility, or tee off at the Turtle Hill Golf Club, an award-winning 18-hole par-three championship golf course. The Fairmont Southampton has dining covered for even the most discerning palates with an impressive range of restaurant options. Family-friendly, the hotel offers a kids camp for day & evening. Free round-trip ferry service is available to the Fairmont Hamilton Princess, located in the island's downtown district. Guest rooms feature AC, 42" flat screen TV with multimedia panel, spacious work desk, 2 telephones with voicemail, dataport, Keurig coffeemaker, tea kettle, mini bar, large walk-in closet, iron & ironing board, personal digital safe, private bathroom, hairdryer & bathrobes, and WiFi Internet access is available (fee). The Fairmont Southampton is a AAA Four-Diamond award-winning resort. The Turtle Hill Golf Club was named one of the top 5 par-3 courses in the world by Golf Magazine. The Willow Stream Spa won the 2012 Conde Nast Readers Choice Award for best hotel spa in the Caribbean. In 2012, Conde Nast called The Fairmont Southampton one of the top hotels in the Atlantic & one of the best golf hotels in the world. ... more   less 
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Also Known As:
The Fairmont Southampton Hotel Southampton
Fairmont Southampton Bermuda/Southampton Parish
Southampton Princess Bermuda
Southampton Fairmont

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