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“Great people” 4 of 5 stars
Review of The Fairmont Southampton

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The Fairmont Southampton
4.5 of 5 Resort   |   101 South Shore Rd, SN02, Bermuda   |  
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20% off & $200 Credit
Leeds, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
“Great people”
4 of 5 stars Reviewed January 1, 2013

Family holiday over Xmas and New Year at Fairmont Southampton. Weather understandably a bit cold to be ideal, but the staff at the Fairmont warmed up the experience and have made this one of best holiday experiences we've had. Yes Bermuda is beautiful, the sea a stunning turquoise, the island small enough to to have a great community feel, but the thing that's special are the people.... genuine, warm, friendly, funny. The staff at the Fairmont Southampton (in contrast to the sister hotel the Fairmont Princess in Hamilton where we had a stuffy cold unhelpful service at reception/concierge) seemingly effortlessly, put their own personalities into the experience to deliver service excellence, not the fake, rote American style 'have a nice day' type of robotic effort but a genuinely warm, and helpful service, delivered uniquely by each personality. Big clap for Russell at reception, Maria waitress in the Newport, Dennis the manager, and Jane the concierge. The highlight however was Thomas the Canadian/ New York Maitre D' of the Waterlot and Manager, whose great character kept us amused at every encounter. You can't train this kind of approach but he has it in spades. Very funny, fabulous with the kids and made an ordinary and quite overpriced meal at The Waterlot worth it. My 6 year old son had a mission to report the holiday back to his class via the school Owl mascot and Thomas took him and his brother for an Owl chef adventure-money -cant- buy in the kitchens where they took some memorable unique shots for school, before taking us on a personal historic tour of the old building and wine cellars. Made the service experience on other holidays, look surly, stuffy and formulaic, Thanks Thomas and all the crew at the Fairmont. Highly recommended. ( only lost the 5th star due to high cost of meals)

Room Tip: We stayed overlooking harbour on 5th floor and were very happy with view.
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (420)
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English first
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 31, 2012 via mobile

We stayed on the gold floor. Well worth the extra cost. Good breakfast, lots of variety during tea hour, appetizers in evening and desserts later in evening. We took the public buses together around. Can catch them from front nterance, easy to use. Can buy tokens from front desk. Staff very helpful. Clean and very comfortable accom.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 29, 2012

Traveled with a friend of mine...for a girly weekend away. Was pleasantly surprised to stay at this delightful hotel. Got a great deal on the room online and we checked in via the President's Club. Davina and Alexander were very professional and took great care in ensuring we had a room that we were happy with. Our room was on the fifth floor ocean view, walk in closet, 2 comfy queen beds and overall had all the amenities you would expect. We loved the Keurig coffeemaker and the tea kettle in our room. This was a great time of year to visit the hotel. They had lots of complimentary activities such as tea/cookie hour for the xmas season. They hotel was tastefully decorated for the holiday season.
We used the BMW bikes for a nice cycling adventure along the railway trail. Be prepared for steep hills....on the journey back the trolley driver kindly gave us and the bikes a ride back up the hill. We took the ferry into hamiltion and also to the beach. The hotel is located right next to Horseshoe beach...you must go there if only for a lovely stroll along the beach.
The breakfast buffet and the Sunday brunch were very filling! I would advise getting a breakfast package. For dinner, Thomas served us at the gastropub and made a great recommendation for a fish dish...it is great service when the staff is confident in what they can offer. We ate and played checkers at our table in the Jasmine lounge one evening.

The staff all delivered excellent service with a smile. All in all was a delightful stay...would recommend it as a great place for rest and relaxation.

Room Tip: I imagine all the rooms are nice. But I think the higher the better the view will be.
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Carlita L, Marketing & Communications Manager at The Fairmont Southampton, responded to this review, January 2, 2013
Thank you for your review of The Fairmont Southampton on TripAdvisor, it is lovely to hear that you enjoyed your holiday visit. The holiday season is fantastic on property- I'm glad to hear you enjoyed the decorations and complimentary tea and cookie afternoons. You're right, Horseshoe Bay is a must-visit and it sounds like you had a great ride on the BMW bikes. Thank you again for sharing the details of your recent trip, we hope to welcome you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Massachusetts
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 28, 2012

Wanting to spend Christmas away from home, a golf vacation seemed like a good idea. Gotobermuda.com offers great deals. The hotel itself is your average mid range hotel; the staff is very friendly, especially Nick, the bellman. He is Mr. Bermuda. The concierge, front desk and wait staff are great however, that cannot be said for the housekeeping staff. Most needed to almost walk into you to say hello and, our housekeeper had a real attitude. Our room lacked some basic amenities that were listed on the 'included' list. I was able to get those items but I needed to ask. As is typical of Bermuda, food is very expensive and the hotel was no exception. The indoor pool was not available until after 6:30pm unless you wanted to pay a daily spa fee. Would certainly go back but would probably choose another accommodation.

Room Tip: Ask for ocean view.
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlita L, Marketing & Communications Manager at The Fairmont Southampton, responded to this review, January 2, 2013
Thank you for sharing your experience with us on TripAdvisor. While I am glad to hear that you found most of the service and staff to be amiable, I am disappointed that you found the service lacking in the housekeeping department. I heartily apologise for this, and have sent your concerns onto management to ensure that they are addressed for future guests. We take pride in having friendly, fantastic staff- and I have to agree with you, Nick is the true super-star. Thanks again for leaving us a review, and we hope to welcome you back for another golf vacation soon.
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Carlsbad, California
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 27, 2012

Perfect escape to Bermuda at the Fairmont Southampton. First trip to Bermuda and quite a haul from Southern California- but was well worth it. This location gave us the perfect amount of family down time that we needed. This location gave us easy access to bus lines, beach club via hotel trolley, and the ferry. The hotel (quite expansive) was well decorated for the holidays and very festive. The trees along the entire driveway were wrapped in lights and we counted at least 5 Christmas trees inside. We still had a chance to watch some American Football on Thanksgiving (recommend enjoying with a Dark & Stormy from Jasmine's). Christmas spirit aside, we were at the beach and heated pool every day. We traveled at the start of the off-season, so we literally had the hotel and amenities to ourselves and scored a heck of a deal on the room rate (50% reduced rate direct through Fairmont). Stayed first few nights in a king ocean view room and spent the last leg of the trip in a suite on the harbor side. Ocean view was fantastic; request a high floor at the end farthest from the lobby as to not be overlooking the entry way or the roof. Harbor side had views to Hamilton with a nice twinkling city/town views at night. We never had problem with noise, contrary to what other guests had posted, but again, this was during Thanksgiving so not very many travelers. Although I liked the spaciousness of the suite, next time would choose ocean view. Harbor side seemed to have a continuous chill since it was never in direct sunlight. The beach club was a good option with showers, towels, and bar service. We ventured next door to Horseshoe bay, but started and ended our beach days at the hotel beach club. The trolley to and from the bus stops, ferry, and beach club was very convenient. We never waited more than a couple of minutes. Service at this hotel was great. Every employee was amazingly helpful, courteous, and had true Bermudian charm. Nick at the front entrance and Jaswin inside Jasmine’s are to be commended for their hospitality. No complaints about the Fairmont Southampton – would definitely stay here again.

Room Tip: Higher floor for sure. Request farthest away from the lobby to ensure your view isn't of the roo...
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Carlita L, Marketing & Communications Manager at The Fairmont Southampton, responded to this review, January 2, 2013
Thank you for sharing about your Thanksgiving vacation in Bermuda! We're so happy to hear that you enjoyed yourselves, and that our holiday cheer was contagious- we sure do like our decorations! Both the suites and deluxe rooms offer great views, whichever you choose, and it's great that you liked both room options. We consistently get comments on our star colleague, Nick, from the front door and it's wonderful to be able to share with him that his efforts are memorable. Thank you for sharing, we'll be sure to pass along the note to Nick & Jaswyn. We hope that you are able to visit with us again soon, and can enjoy more of our Bermuda hospitality.
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Calgary, Canada
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed December 27, 2012

Breathtaking views, excellent service and just about everything in close proximity. The beach is a short walk down/up the hill (there's a trolly that will take you there as well). This property has a little something for everyone.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Island, New York
1 review
4 of 5 stars Reviewed December 27, 2012

We traveled to Bermuda for our annual winter trip as a family. We absolutely loved the location, the easy access to beaches via trolley, the trails and tennis on site, as well as the pools. My kids are 3 and 6 and I felt like the hotel was very family focused from story time with milk and cookies to the decorations and activities available for kids. We had two rooms, 9 people and we overall had a wonderful time. The weather wasn't as warm as we hoped but that's just part of visiting in the down season.

My only criticism of the hotel were aspects of the room itself- we left our cookies by the tv at some point in the first day and came back to find them covered in ants. The hotel took care of it by spraying the room the next day and we didn't have a problem after that but we were fairly grossed out by it. The hotel provided a refrigerator for us so we kept all of our food items in there. Also the heat didn't work in our room but worked in the second room and it was frustrating because we asked them to check it two or two times but no one came. Finally, no free wi-fi! That's sort of crazy in today's world but it was good in a way because we weren't glued to our devices.

We highly recommend the Newport gastropub for food onsite, and the Jasmine is nice for lunch. There's plenty of food onsite but just expensive. The waiters were also part of the best service on site.

I would go here again, during a warmer season and with more information about local food options.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlita L, Marketing & Communications Manager at The Fairmont Southampton, responded to this review, January 2, 2013
Thank you for sharing about your recent Bermuda vacation. We're glad that you enjoyed our special holiday program and family-focused activities and amenities. To address your room concerns, unfortunately ants are a reality of a tropical climate such as Bermuda. While we ensure our rooms are kept tidy and ant-free, if food is left out with a balcony door open, it is likely they will find their way into the building. I am glad our housekeeping department was able to clean up the mess and keep it ant-free for the rest of your stay, while also providing a fridge for any other food items you may want to keep. I apologise for any inconsistencies in the heating of your room, and that you did not receive adequate maintenance support. I will follow-up with them to ensure that our rooms have the heat working properly for future guests. Wi-Fi is free to Fairmont President's Club members, which is free to join. Thank you again for sharing your experiences, we hope that you will join us again in a more temperate time of year.
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Additional Information about The Fairmont Southampton

Also Known As:
The Fairmont Southampton Hotel Southampton
The Fairmont Southampton Hotel
Fairmont Southampton
Southampton Princess
Fairmont Southampton Bermuda
Southampton Princess Bermuda
Southampton Fairmont
The Fairmont Southampton Bermuda/Southampton Parish
Address: 101 South Shore Rd, SN02, Bermuda
Phone Number:
Location: Caribbean > Bermuda > Southampton Parish
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 hotels in Southampton Parish
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Fairmont Southampton 4.5*
Official Description (provided by the hotel):
The Fairmont Southampton, Bermuda is a luxury resort perched on Bermuda's stunning south shore with miles of pink sand beaches. Conveniently located in the mid-Atlantic, less than a two-hour flight from most east coast gateways, this hotel is perfect for getaways year-round. Sitting on nearly 100 gorgeous acres dotted with lush bougainvillea and towering coconut palms, The Fairmont Southampton is Bermuda's largest full-service luxury beach resort boasting 593 rooms and 6 floors with amazing views of ocean and sound. Unparalleled amenities are offered throughout the property. Spend your days relaxing at the resort pool, or pull up a chaise lounge at the sprawling private oceanfront beach club with Dive Centre, 11 tennis courts, jet ski rentals, and more. Unwind in the luxurious Willow Stream Spa with indoor spa pool & fitness facility, or tee off at the Turtle Hill Golf Club, an award-winning 18-hole par-three championship golf course. The Fairmont Southampton has dining covered for even the most discerning palates with an impressive range of restaurant options. Family-friendly, the hotel offers a kids camp for day & evening. Free round-trip ferry service is available to the Fairmont Hamilton Princess, located in the island's downtown district. Guest rooms feature AC, 42" flat screen TV with multimedia panel, spacious work desk, 2 telephones with voicemail, dataport, Keurig coffeemaker, tea kettle, mini bar, large walk-in closet, iron & ironing board, personal digital safe, private bathroom, hairdryer & bathrobes, and WiFi Internet access is available (fee). The Fairmont Southampton is a AAA Four-Diamond award-winning resort. The Turtle Hill Golf Club was named one of the top 5 par-3 courses in the world by Golf Magazine. The Willow Stream Spa won the 2012 Conde Nast Readers Choice Award for best hotel spa in the Caribbean. In 2012, Conde Nast called The Fairmont Southampton one of the top hotels in the Atlantic & one of the best golf hotels in the world. ... more   less 
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