We stayed on the gold floor. Well worth the extra cost. Good breakfast, lots of variety during tea hour, appetizers in evening and desserts later in evening. We took the public buses together around. Can catch them from front nterance, easy to use. Can buy tokens from front desk. Staff very helpful. Clean and very comfortable accom.

Traveled with a friend of mine...for a girly weekend away. Was pleasantly surprised to stay at this delightful hotel. Got a great deal on the room online and we checked in via the President's Club. Davina and Alexander were very professional and took great care in ensuring we had a room that we were happy with. Our room was on the fifth floor ocean view, walk in closet, 2 comfy queen beds and overall had all the amenities you would expect. We loved the Keurig coffeemaker and the tea kettle in our room. This was a great time of year to visit the hotel. They had lots of complimentary activities such as tea/cookie hour for the xmas season. They hotel was tastefully decorated for the holiday season.
We used the BMW bikes for a nice cycling adventure along the railway trail. Be prepared for steep hills....on the journey back the trolley driver kindly gave us and the bikes a ride back up the hill. We took the ferry into hamiltion and also to the beach. The hotel is located right next to Horseshoe beach...you must go there if only for a lovely stroll along the beach.
The breakfast buffet and the Sunday brunch were very filling! I would advise getting a breakfast package. For dinner, Thomas served us at the gastropub and made a great recommendation for a fish dish...it is great service when the staff is confident in what they can offer. We ate and played checkers at our table in the Jasmine lounge one evening.

The staff all delivered excellent service with a smile. All in all was a delightful stay...would recommend it as a great place for rest and relaxation.

Wanting to spend Christmas away from home, a golf vacation seemed like a good idea. Gotobermuda.com offers great deals. The hotel itself is your average mid range hotel; the staff is very friendly, especially Nick, the bellman. He is Mr. Bermuda. The concierge, front desk and wait staff are great however, that cannot be said for the housekeeping staff. Most needed to almost walk into you to say hello and, our housekeeper had a real attitude. Our room lacked some basic amenities that were listed on the 'included' list. I was able to get those items but I needed to ask. As is typical of Bermuda, food is very expensive and the hotel was no exception. The indoor pool was not available until after 6:30pm unless you wanted to pay a daily spa fee. Would certainly go back but would probably choose another accommodation.

Perfect escape to Bermuda at the Fairmont Southampton. First trip to Bermuda and quite a haul from Southern California- but was well worth it. This location gave us the perfect amount of family down time that we needed. This location gave us easy access to bus lines, beach club via hotel trolley, and the ferry. The hotel (quite expansive) was well decorated for the holidays and very festive. The trees along the entire driveway were wrapped in lights and we counted at least 5 Christmas trees inside. We still had a chance to watch some American Football on Thanksgiving (recommend enjoying with a Dark & Stormy from Jasmine's). Christmas spirit aside, we were at the beach and heated pool every day. We traveled at the start of the off-season, so we literally had the hotel and amenities to ourselves and scored a heck of a deal on the room rate (50% reduced rate direct through Fairmont). Stayed first few nights in a king ocean view room and spent the last leg of the trip in a suite on the harbor side. Ocean view was fantastic; request a high floor at the end farthest from the lobby as to not be overlooking the entry way or the roof. Harbor side had views to Hamilton with a nice twinkling city/town views at night. We never had problem with noise, contrary to what other guests had posted, but again, this was during Thanksgiving so not very many travelers. Although I liked the spaciousness of the suite, next time would choose ocean view. Harbor side seemed to have a continuous chill since it was never in direct sunlight. The beach club was a good option with showers, towels, and bar service. We ventured next door to Horseshoe bay, but started and ended our beach days at the hotel beach club. The trolley to and from the bus stops, ferry, and beach club was very convenient. We never waited more than a couple of minutes. Service at this hotel was great. Every employee was amazingly helpful, courteous, and had true Bermudian charm. Nick at the front entrance and Jaswin inside Jasmine’s are to be commended for their hospitality. No complaints about the Fairmont Southampton – would definitely stay here again.