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“The facility” 4 of 5 stars
Review of The Fairmont Southampton

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The Fairmont Southampton
4.5 of 5 Resort   |   101 South Shore Rd, SN02, Bermuda   |  
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Oxford, Ohio
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“The facility”
4 of 5 stars Reviewed December 6, 2012

I have stayed at verious hotels in and out of the country, however, this property is a very good location near the center of the island, making it easy to travel from the Dockyard or St. George with a stop in Hamilton if desired.. Each staff member were very knowledgable of their given area. They remembered our names during the entire stay and were very pleasent to work with while making reservations.

The grounds were well kept, and the holiday lights and declorations were in excellent taste.
The menus were filled with items for every taste-bud, and the hours were excellent.

Room Tip: 2nd room from corner great view of the ocean and golf course from the 4th floor, little noisy at ni...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (464)
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Acton, Massachusetts
Top Contributor
169 reviews 169 reviews
43 hotel reviews
Reviews in 67 cities Reviews in 67 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed December 4, 2012

Our room was spacious, clean, nicely decorated and offered beautiful views of the harbor. There are many dining options onsite and there are other restaurants in close proximity with a short taxi or moped ride. They have a trolley shuttle to bring you down the hill to the gorgeous pink-sand beach as well as to the ferry if you want to explore downtown Hamilton. Don't miss the pools and spa!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hoboken, New Jersey
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 1, 2012

Before going into the detail, I'd like to mention that I traveled all over the world and because of that my rating can be quite rough. Because we usually stay at the properties such as Four Seasons, St. Regis, or Ritz Carlton, I can say that I have a higher standard. Anyway, we stayed at The Fairmont Southampton on 11/29 and 11/30. We liked the property itself. It offered nice interior decoration and family friendly facilities/activities such as trolley ride or the private beach. Also the concierge Deanna was THE BEST CONCIERGE EVER! I was really impressed how pleasant she was and how professional she was. What I was disappointed was the overall management. First, our room air conditioning was broken, and did not heat up the room. The room without a/c was around 68F and it was too cold for us, especially having a 2 years old child. The maintenance guy came to our room twice and checked the A/C, and finally told us it could not be fixed. We were waiting for the Frond Desk or the manager to call us, however we did not receive any phone call after half an hour of waiting. We had to call them to arrange the room change which we believe they should have offered immediately after they found the issue. The room we were told to move was in the same category which was also slightly disappointing considering the fact that it was almost 9 pm and we had to wait for over 1 hour in total. We had to push back our child's bed time (big issue for a family with a toddler!). Second, the room especially the bath room area was not clean enough. When we filled up the bath tub for our child, I saw several dust and other gross things floating around. The sink clogged as well which was quite disgusting. I think house keeping department management was poor. Third, when we were at the beach, I found many broken plastics in the sand. They were sharp enough to cut your feet, and I got quite scared to think if our child got injured on the feet. Although it was low season, the hotel should clean the beach everyday and make sure it is safe to walk around. Overall, I feel individual hotel employees were nice and trying their best, so I really do not want to blame any one of them. I just think management needs to improve. I may stay at this hotel again just because it's very family friendly, however I will probably try some other properties if we ever go back to Bermuda.

Room Tip: Our room was facing the harbor, and had a very pretty night view with lights on houses. Definitely h...
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
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Woodbridge, Virginia
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 30, 2012

Very nice hotel. Impressive views. Great Concierge. Excellent, but very expensive, restaurant.
My wife and I were ther for our 40th. The staff could not have been nicer. We had dinner one night at the Waterlot Inn which is associated with the Hotel. Food was great and the service was perfect. Restaurant is expensive but then again, so are most of the restaurants in Bermuda.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Vermont
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 25, 2012

My husband and I stayed at this property over the Thanksgiving holiday and overall it was a positive experience. We had been to Bermuda a few other times and wanted to stay at this property. We booked on a Travelzoo deal and had a favorable room rate that included breakfast. The service at this resort is top notch. While there were certainly a significant number of fees attached to the room rate for gratuities and local and country tourist taxes, it was an excellent stay. Our room was lovely, the service was outstanding and the experience overall was excellent It was not an inexpensive hotel but everything was excellent. The staff at this hotel was excellent and very friendly. The food and beverage was very good - beach was beautiful, par three golf course was a lot of fun. Highly recommended for a trip to Bermuda.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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ontario
Senior Contributor
34 reviews 34 reviews
26 hotel reviews
Reviews in 20 cities Reviews in 20 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed November 23, 2012

We stayed over a long weekend in November. It's the shoulder season in Bermuda so a few of the restaurants were closed but overall the food quality was still excellent. Pool and beach were amazing...although sadly there's lots of "junk" that seems to wash up. Weather was perfect...

Overall I would highly recommend this as a family getaway. Oh ...and. For golfers...not me but the course looked amazing.

Room Tip: Go for the ocean view. We loved the balcony.
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
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Arlington, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed November 23, 2012

My wife and I stayed at the Fairmont Southampton in April 2012 for a last vacation before our baby was born. The staff here was unfallingly helpful. When I left my umbrella at an off-site restaurant, one of the hotel employees volunteered to drive there and pick it up after her shift ended. Take advantage of the free ferry to Hamilton - you get the best of both worlds, staying at the more secluded beach property but with easy access to the city for a day trip. I had no complaints, and I would recommend this hotel to anyone visiting Bermuda.

Room Tip: Pay extra for a room facing the ocean - worth it.
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Fairmont Southampton

Address: 101 South Shore Rd, SN02, Bermuda
Phone Number:
Location: Caribbean > Bermuda > Southampton Parish
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 hotels in Southampton Parish
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Fairmont Southampton 4.5*
Official Description (provided by the hotel):
The Fairmont Southampton, Bermuda is a luxury resort perched on Bermuda's stunning south shore with miles of pink sand beaches. Conveniently located in the mid-Atlantic, less than a two-hour flight from most east coast gateways, this hotel is perfect for getaways year-round. Sitting on nearly 100 gorgeous acres dotted with lush bougainvillea and towering coconut palms, The Fairmont Southampton is Bermuda's largest full-service luxury beach resort boasting 593 rooms and 6 floors with amazing views of ocean and sound. Unparalleled amenities are offered throughout the property. Spend your days relaxing at the resort pool, or pull up a chaise lounge at the sprawling private oceanfront beach club with Dive Centre, 11 tennis courts, jet ski rentals, and more. Unwind in the luxurious Willow Stream Spa with indoor spa pool & fitness facility, or tee off at the Turtle Hill Golf Club, an award-winning 18-hole par-three championship golf course. The Fairmont Southampton has dining covered for even the most discerning palates with an impressive range of restaurant options. Family-friendly, the hotel offers a kids camp for day & evening. Free round-trip ferry service is available to the Fairmont Hamilton Princess, located in the island's downtown district. Guest rooms feature AC, 42" flat screen TV with multimedia panel, spacious work desk, 2 telephones with voicemail, dataport, Keurig coffeemaker, tea kettle, mini bar, large walk-in closet, iron & ironing board, personal digital safe, private bathroom, hairdryer & bathrobes, and WiFi Internet access is available (fee). The Fairmont Southampton is a AAA Four-Diamond award-winning resort. The Turtle Hill Golf Club was named one of the top 5 par-3 courses in the world by Golf Magazine. The Willow Stream Spa won the 2012 Conde Nast Readers Choice Award for best hotel spa in the Caribbean. In 2012, Conde Nast called The Fairmont Southampton one of the top hotels in the Atlantic & one of the best golf hotels in the world. ... more   less 
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Also Known As:
The Fairmont Southampton Hotel Southampton
Fairmont Southampton Bermuda
Southampton Princess Bermuda
Southampton Fairmont
The Fairmont Southampton Bermuda/Southampton Parish

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