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“Would have been excellent, except they shut half the place down” 4 of 5 stars
Review of The Fairmont Southampton

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The Fairmont Southampton
4.5 of 5 Resort   |   101 South Shore Rd, SN02, Bermuda   |  
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3rd Night Free
St. John's, Canada
Top Contributor
228 reviews 228 reviews
56 hotel reviews
Reviews in 56 cities Reviews in 56 cities
156 helpful votes 156 helpful votes
“Would have been excellent, except they shut half the place down”
4 of 5 stars Reviewed November 18, 2012

This very expensive hotel on the south shore of Bermuda (25 minute drive from Hamilton) is absolutely lovely, and I was tempted to give it a 5 star rating. However, the hotel shuts down 1/2 of its restaurants in November (through February) and with the distance to other dining options, renders the patrons somewhat trapped with limited amenities.

The building sits high up on a hill, commanding fabulous views from nearly all the rooms. The golf course surrounds it. The beach is a fair distance; not generally walkable as the road that leads there is narrow, steep and is without a sidewalk for over half of it. The same can be said for the Waterlot marina and restaurant, both part of the hotel, which is on the other side of the main building and again, inaccessible except by trolly. We found the necessity of trolly travel quickly lost any appeal and became a bother. I don't know how well this system works at the height of the tourist season. I much prefer being able to walk to the beach. In fact, walking seems to be discouraged. I couldn't find any walking trails and most of the streets are very narrow and have no sidewalks either.

Check in was simple. Our suite was absolutely lovely and very spacious. It was on the Gold floor but what we weren't told was that the Gold floor amenities ended mid November. So no breakfast or snacks in the afternoon. Wish we had been told this before.

The service for the room was somewhat variable. Some nights there was bottled water, some nights not; the kitchen dishes were removed and never replaced; the minibar never serviced etc.

We ate at the Jasmine bar (OK but generally slow service) and the Gastropub (pretty good) and the Waterlot Inn (very expensive but quite nice). Breakfast was limited to Windows, which was absolutely lovely and a shame it wasn't open in the evenings. None of the meals were spectacular and none were cheap.

We didn't use the spa. The prices were outrageous. The hotel charges to use the fitness facility. As well they charge a "resort fee" daily (over $20).

We had booked a golf lesson prior to arriving, but this was not in the calendar at the golf centre, so had to be booked again. Then the pro didn't show (he had car trouble) and we were promised another session. We are now home and STILL waiting for the golf centre to call us. Very poor service.

The beach is small but adequate. There is little shade but most of the chairs do have a movable umbrella type apparatus. The surf was extremely rough on one day but lovely the next. The restaurant by the ocean was closed but the bar was open and the bartender very friendly.

Service in the restaurants and front desk were all worthy of the Fairmont brand.

The shops were quite good and there is a children't arcade. The heated pool was lovely.

Overall this is a typical Fairmont property, albeit with a few glitches (ridiculous spa prices, fee for the gym, poor service at the golf centre, spotty housekeeping and no walking trail to the beach or Waterlot) that would make us incline to head back to Hawaii to the Orchid or the Kea Lani for a vacation, rather than come back. However, should we have reason to be in Bermuda again, I would certainly return.

Room Tip: Rooms on either side of the building will have a terrific view. The higher the floor the better. The...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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2,136 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (545)
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Toronto
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 15, 2012

Bermuda and the Fairmont Southampton was perfect for our mini relaxation vacation over the extended long weekend. The staff was courteous and the service at the restaurants was wonderful – the server by the pool remembered my name and our drink orders. The location is convenient to reach the beach but it is not as convenient to get to other restaurant options. There are a few places within a 15 min walk or 5 min taxi ride so it is really not too bad – ask the concierge for dining options, they have the menus of most of the local restaurants. The hotel also offers ferry service into Hampton which was perfect for a day trip into town for some shopping and dining variety. Join the Fairmont President’s Club (FPC) to access the fitness centre and internet (wifi) for free. The wifi was super strong and fast. The spa was also very relaxing and the deck overlooking the ocean was great – there is also a 10% discount for FPC members.

They also have an “expedition menu” (part of in room dining) where you can order a boxed lunch to go in a wicker picnic basket. This was perfect for a fun lunch on the beach. I recommend walking passed horseshoe bay to one of the other remote bay/coves/beaches for some additional privacy.

My friend and I really enjoyed our trip and will definitely be back.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Township of Washington, New Jersey
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 15, 2012

Spent a long weekend there, 11/8 thru 11/11. The last time we stayed there was 28 years ago. It is still one of the finest hotels in Bermuda maintaining the old charm we remembered. The grounds are beautiful and the hotel is, for the most part,well maintained. Our room was large and clean. No complaints. The food, as it is in all of Bermuda, was expensive. The Waterlot Inn is still a classic.After all these years, they still get a thumbs-up.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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cc
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 15, 2012

Beautiful hotel and impeccable service! The room was spacious and very clean. Beds were super comfortable. Cannot say enough nice things about the staff. Very helpful and so very pleasant! Would definitely recommend this for a relaxing getaway. Food was a bit pricey but quality was excellent. Looking forward to a return trip soon!

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Seattle, Washington
Senior Contributor
34 reviews 34 reviews
30 hotel reviews
Reviews in 25 cities Reviews in 25 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed November 14, 2012

The hotel is expensive like anything else on the island. The surroundings are nice, the golf course on one side and the sea on both. The staff are nice. The place is well kept. However, absolutely everything is expensive inside. The food at the restaurant is average but pricey. The service at the restaurant is slow but friendly.
The only thing I disliked were the extra fees added to the reservation. There is the price that you pay to reserve the room and then there are a lot of extra mandatory charges such as resort fees and what not. I dont mind paying them but I wish they were included in the bill when I made my reservation.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Boston, Massachusetts
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 13, 2012

We just finished a 3 night stay at The Fairmont Southampton (Fri 11/9 through Mon 11/12) and I wanted to write a review about the great experience that we had. We have traveled extensively and have stayed at many wonderful places (including Four Seasons Hotels and Resorts) but this was above and beyond anything we have experienced. We are a family of four from the Boston area and we came to Bermuda this past weekend to celebrate my husband’s 50th birthday.
The indoor and outdoor pools were very pleasant. The towel desk personnel were nice enough to set up large towels over your pool chairs and provide drying towels as well. The temperature of the water was good and overall very relaxing. We used the 3 hot tubs extensively. They were all kept at a nice hot temperature and never crowded. The hotel beach was beautiful, pink sand and blue water.
One day we packed a lunch, took a backpack and jogged the rail trail to Church Bay beach for snorkeling. Lots of fish to see and had a great day. We walked back by the lighthouse and took pictures of the amazing views.
We also took advantage of the ferry to Hamilton and spent a day walking through town, shopping and eating. A cab ride to the Crystal Caves was well worth it. I have never seen anything like it; an awesome natural wonder. We took a cab back to Hamilton and the ferry back to Southampton.
It was a very short visit but we made the most of it. We slept great on the amazingly comfortable beds and relaxed.
The food at the hotel was delicious. We paid extra to stay on the gold floor and it was well worth it. We were treated like royalty and the entire staff (morning, evening, weekend) couldn't have been nicer. Our teenage kids cannot stop talking about how nice people were to them.
The staff was top notch. From the bellman, to the concierge, to the towel help, to the trolley drivers, to the restaurant staff and more, every person we interacted with was helpful, nice and truly made us feel welcome.
In particular, Maurico at the concierge desk and Kim on the Gold Floor were exceptional standouts.
Our trip was very memorable and I cannot say enough great things about this hotel.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massachusetts
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 12, 2012

My intentions were to post immediately upon return but we all know what back to reality is really like! We went to celebrate my husband's 50th Birthday. So, I followed the advice of other posters and joined the President's Club. After doing so, I contacted the Fairmont to let them know and was told that it may not guarantee us early check-in as the President's Clubs benefits are usually tied to frequent stays. However, we arrived at the FS at 11 am and were able to walk directly to the President's Club section of the Front Desk and were checked in within 15 minutes. (Others who flew in on the same plane and got to the hotel before us were allowed to check their bags to use the pool, but were told that their rooms may not be ready until mid to late afternoon. I also got a great through the Bermuda tourism sight that was offering the third night free. An offer that ran a month or so after I booked included free breakfast, so I called and we had that added in for two of the three mornings, and I booked our flights with a new Delta Skymiles card which saved us $50 per person and one free checked bag, preferred checkin, etc. Flights were Boston-Bermuda direct with a final cost of $300 each). So, overall the hotel was great! We were on the 4th floor - big room, balcony, nice bathroom. Any issue we ran into was fixed promptly (I had requested non-feather pillows due to allergies and they were feather when we got there, also we had a problem with AC not turning back on when Balcony door was closed). I saw complaints about the beach, but we thought it was fine. Although you definitely should take the further walk to Horseshoe and the adjacent beaches. Only went to the pool once, but it was more than fine and not crazy crowded. (Weather was around 80-83 each day - ocean water was SO nice!) Very expensive to eat on or off property - we only did breakfasts and apps at the Fairmont (and lunch two days at the pool bar/restaurant). After returning from the pool area our second day, I realized my phone was missing and thought I may have left it in the downstairs gift shop. After a few minutes of calling around and panic, the phone in our room rang and it was an employee from the beach area saying that I had dropped it on the beach, someone had turned it in and an employee was bringing it up the hill by bus to me! So sweet of them! Highlights outside of the Fairmont - drinks and Apps (drinks were 2 for 1 late Saturday afternoon) at the Reefs - the lower area (Coconuts) had a wedding so we sat at an upper area with amazing views and the sweetest waitress! Moped ride out to the Dockyard area was nice. Took water taxi to Hamilton (purposely waited until Monday since we were told everything was closed Sundays) and VERY FEW places were open as far as shops and dining BUT we lucked into our best meal of the trip at Barracuda's - sooo good! Overall, great trip and great location.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Fairmont Southampton

Address: 101 South Shore Rd, SN02, Bermuda
Phone Number:
Location: Caribbean > Bermuda > Southampton Parish
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Southampton Parish
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Fairmont Southampton 4.5*
Number of rooms: 593
Official Description (provided by the hotel):
The Fairmont Southampton, Bermuda is a luxury resort perched on Bermuda's stunning south shore with miles of pink sand beaches. Conveniently located in the mid-Atlantic, less than a two-hour flight from most east coast gateways, this hotel is perfect for getaways year-round. Sitting on nearly 100 gorgeous acres dotted with lush bougainvillea and towering coconut palms, The Fairmont Southampton is Bermuda's largest full-service luxury beach resort boasting 593 rooms and 6 floors with amazing views of ocean and sound. Unparalleled amenities are offered throughout the property. Spend your days relaxing at the resort pool, or pull up a chaise lounge at the sprawling private oceanfront beach club with Dive Centre, 11 tennis courts, jet ski rentals, and more. Unwind in the luxurious Willow Stream Spa with indoor spa pool & fitness facility, or tee off at the Turtle Hill Golf Club, an award-winning 18-hole par-three championship golf course. The Fairmont Southampton has dining covered for even the most discerning palates with an impressive range of restaurant options. Family-friendly, the hotel offers a kids camp for day & evening. Free round-trip ferry service is available to the Fairmont Hamilton Princess, located in the island's downtown district. Guest rooms feature AC, 42" flat screen TV with multimedia panel, spacious work desk, 2 telephones with voicemail, dataport, Keurig coffeemaker, tea kettle, mini bar, large walk-in closet, iron & ironing board, personal digital safe, private bathroom, hairdryer & bathrobes, and WiFi Internet access is available (fee). The Fairmont Southampton is a AAA Four-Diamond award-winning resort. The Turtle Hill Golf Club was named one of the top 5 par-3 courses in the world by Golf Magazine. The Willow Stream Spa won the 2012 Conde Nast Readers Choice Award for best hotel spa in the Caribbean. In 2012, Conde Nast called The Fairmont Southampton one of the top hotels in the Atlantic & one of the best golf hotels in the world. ... more   less 
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Also Known As:
The Fairmont Southampton Hotel Southampton
Fairmont Southampton Bermuda
Southampton Princess Bermuda
Southampton Fairmont
The Fairmont Southampton Bermuda/Southampton Parish

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