This very expensive hotel on the south shore of Bermuda (25 minute drive from Hamilton) is absolutely lovely, and I was tempted to give it a 5 star rating. However, the hotel shuts down 1/2 of its restaurants in November (through February) and with the distance to other dining options, renders the patrons somewhat trapped with limited amenities.
The building sits high up on a hill, commanding fabulous views from nearly all the rooms. The golf course surrounds it. The beach is a fair distance; not generally walkable as the road that leads there is narrow, steep and is without a sidewalk for over half of it. The same can be said for the Waterlot marina and restaurant, both part of the hotel, which is on the other side of the main building and again, inaccessible except by trolly. We found the necessity of trolly travel quickly lost any appeal and became a bother. I don't know how well this system works at the height of the tourist season. I much prefer being able to walk to the beach. In fact, walking seems to be discouraged. I couldn't find any walking trails and most of the streets are very narrow and have no sidewalks either.
Check in was simple. Our suite was absolutely lovely and very spacious. It was on the Gold floor but what we weren't told was that the Gold floor amenities ended mid November. So no breakfast or snacks in the afternoon. Wish we had been told this before.
The service for the room was somewhat variable. Some nights there was bottled water, some nights not; the kitchen dishes were removed and never replaced; the minibar never serviced etc.
We ate at the Jasmine bar (OK but generally slow service) and the Gastropub (pretty good) and the Waterlot Inn (very expensive but quite nice). Breakfast was limited to Windows, which was absolutely lovely and a shame it wasn't open in the evenings. None of the meals were spectacular and none were cheap.
We didn't use the spa. The prices were outrageous. The hotel charges to use the fitness facility. As well they charge a "resort fee" daily (over $20).
We had booked a golf lesson prior to arriving, but this was not in the calendar at the golf centre, so had to be booked again. Then the pro didn't show (he had car trouble) and we were promised another session. We are now home and STILL waiting for the golf centre to call us. Very poor service.
The beach is small but adequate. There is little shade but most of the chairs do have a movable umbrella type apparatus. The surf was extremely rough on one day but lovely the next. The restaurant by the ocean was closed but the bar was open and the bartender very friendly.
Service in the restaurants and front desk were all worthy of the Fairmont brand.
The shops were quite good and there is a children't arcade. The heated pool was lovely.
Overall this is a typical Fairmont property, albeit with a few glitches (ridiculous spa prices, fee for the gym, poor service at the golf centre, spotty housekeeping and no walking trail to the beach or Waterlot) that would make us incline to head back to Hawaii to the Orchid or the Kea Lani for a vacation, rather than come back. However, should we have reason to be in Bermuda again, I would certainly return.
- Official Description (provided by the hotel):
- The Fairmont Southampton, Bermuda is a luxury resort perched on Bermuda's stunning south shore with miles of pink sand beaches. Conveniently located in the mid-Atlantic, less than a two-hour flight from most east coast gateways, this hotel is perfect for getaways year-round. Sitting on nearly 100 gorgeous acres dotted with lush bougainvillea and towering coconut palms, The Fairmont Southampton is Bermuda's largest full-service luxury beach resort boasting 593 rooms and 6 floors with amazing views of ocean and sound. Unparalleled amenities are offered throughout the property. Spend your days relaxing at the resort pool, or pull up a chaise lounge at the sprawling private oceanfront beach club with Dive Centre, 11 tennis courts, jet ski rentals, and more. Unwind in the luxurious Willow Stream Spa with indoor spa pool & fitness facility, or tee off at the Turtle Hill Golf Club, an award-winning 18-hole par-three championship golf course. The Fairmont Southampton has dining covered for even the most discerning palates with an impressive range of restaurant options. Family-friendly, the hotel offers a kids camp for day & evening. Free round-trip ferry service is available to the Fairmont Hamilton Princess, located in the island's downtown district. Guest rooms feature AC, 42" flat screen TV with multimedia panel, spacious work desk, 2 telephones with voicemail, dataport, Keurig coffeemaker, tea kettle, mini bar, large walk-in closet, iron & ironing board, personal digital safe, private bathroom, hairdryer & bathrobes, and WiFi Internet access is available (fee). The Fairmont Southampton is a AAA Four-Diamond award-winning resort. The Turtle Hill Golf Club was named one of the top 5 par-3 courses in the world by Golf Magazine. The Willow Stream Spa won the 2012 Conde Nast Readers Choice Award for best hotel spa in the Caribbean. In 2012, Conde Nast called The Fairmont Southampton one of the top hotels in the Atlantic & one of the best golf hotels in the world. ... more less
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- Also Known As:
- The Fairmont Southampton Hotel Southampton
- Fairmont Southampton Bermuda
- Southampton Princess Bermuda
- Southampton Fairmont
- The Fairmont Southampton Bermuda/Southampton Parish