We just finished a 3 night stay at The Fairmont Southampton (Fri 11/9 through Mon 11/12) and I wanted to write a review about the great experience that we had. We have traveled extensively and have stayed at many wonderful places (including Four Seasons Hotels and Resorts) but this was above and beyond anything we have experienced. We are a family of four from the Boston area and we came to Bermuda this past weekend to celebrate my husband’s 50th birthday.
The indoor and outdoor pools were very pleasant. The towel desk personnel were nice enough to set up large towels over your pool chairs and provide drying towels as well. The temperature of the water was good and overall very relaxing. We used the 3 hot tubs extensively. They were all kept at a nice hot temperature and never crowded. The hotel beach was beautiful, pink sand and blue water.
One day we packed a lunch, took a backpack and jogged the rail trail to Church Bay beach for snorkeling. Lots of fish to see and had a great day. We walked back by the lighthouse and took pictures of the amazing views.
We also took advantage of the ferry to Hamilton and spent a day walking through town, shopping and eating. A cab ride to the Crystal Caves was well worth it. I have never seen anything like it; an awesome natural wonder. We took a cab back to Hamilton and the ferry back to Southampton.
It was a very short visit but we made the most of it. We slept great on the amazingly comfortable beds and relaxed.
The food at the hotel was delicious. We paid extra to stay on the gold floor and it was well worth it. We were treated like royalty and the entire staff (morning, evening, weekend) couldn't have been nicer. Our teenage kids cannot stop talking about how nice people were to them.
The staff was top notch. From the bellman, to the concierge, to the towel help, to the trolley drivers, to the restaurant staff and more, every person we interacted with was helpful, nice and truly made us feel welcome.
In particular, Maurico at the concierge desk and Kim on the Gold Floor were exceptional standouts.
Our trip was very memorable and I cannot say enough great things about this hotel.