Lovely hotel which is let down by the service.

Need to check bill constantly as riddled with errors which take numerous efforts to correct.

Room was gorgeous, although we did find strange man in their when we arrived... I think it was a member of staff taking a nap and raiding the mini bar (their seemed to be a couple of drinks unaccounted for before we even touched it).

Didn't get the kids for free policy as it was not explained (I suspect intentionally) until a helpful waiter made us wise to this. Anyone with kids should check this out properly as it is very good.

We were there for Easter and I think it's probably the best place on the Island for people with kids at this time.

It was an expensive place to stay but then so is the whole island.

Good links to the rest of the island including shuttle boat.

Beach club is very good.

After reading several reviews of this hotel on TripAdvisor, I was expecting to be disappointed. We were booked at the Fairmont through the group whose annual conference we were attending.

My husband and I totally enjoyed our 4 day stay. Our room was beautiful, spacious and spotlessly clean. The view was incredible. I don't understand previous members' complaints about the bathrooms. Ours was lovely and elegant. Everyone at the concierge desk was helpful. The restaurants were wonderful (although, yes, expensive) with great food and service. The free trolley rides to and from the beach couldn't have been simpler to use.

The only negatives would be the high cost of things. In addition to the room charge of $195. per night were daily "hidden" fees of $20. for room gratuities, $14.14 for room local tax, $14. for a Southampton resort levy and $1.02 for an additional room local tax. We are being reimbursed for all expenses by my husband's employer, but it still shocked us. A cup of Coke full of ice costs $4. and there are no free refills. But I guess they aren't catering to people on a tight budget.

My wife surpirsed me with a four day trip to Bermuda for my birthday. We stayed at this resort along with another couple. The place is beautiful. Our "deluxe harbor view" room was adequete but don't be looking for "outsized" rooms here. It was clean and comfortable. The service was very professional, friendly and attentive but alas, like most islands, slow. The hotel has a very nice executive par three golf course on the property which was fun to play. The restaurants on the property were, for the most part, excellent.

Have stayed at the Southhampton for 4 years in a row which will give some indication of this properties appeal. Nice rooms, super beds, generally friendly staff and a great setting.

Generally only three of the four elevators work at any given time, they need upgrading. The front desk staff never seem to get our booking info, upgrades (awarded by them) or billing packages right. We book inclusive offers from them only to find that they try and tag us for cost which were supposed to be included. Be watchful for this! From my perspective if a special offer code is entered into the computer then none of these interpretive problems should occur. Always end up speaking to the Manager, always get the charges reversed. Just bad management!

Breakfast buffet seating used to be assigned by host, host staff still there but now only direct you to proceed on your own to find a table. Not a 5 star approach and on busy days it was every man for himself! If you picked a table in an area which "was not open" you were expected to move (I refused, when I have to seat myself its not my problem).

Noise - lots f heat pumps and very little in the way of baffling to deaden the constant drone. If your room is located over the loading docks bonus noises at no extra charge. Carpet cleaning of public rooms late into the night this year. Lost revenue vs respect for their guest = revenue more important. They should have closed the room for a day and done this work when everyone was out and about.

This property could be much improved with a little effort and an infusion of cash.

It is with regret that we are seeking a new property to stay at during our annual visit to Bermuda, the inconsistncies of the Southhampton have worn us down.