We had dinner at the 300 year old Waterlot Inn. Be aware this restaurant is not handicap accessible, and they do not care, they only want your money. We arrived by the Fairmont Southhampton bus to a non lighted street with a sidewalk that only 1 small person can walk on. We moved slowly till we found the entrance to the restaurant. Upon entering we found a small bar with a few tables’ or if you prefer - can take the 20 darken steps outside to the dock at Jew’s Bay to the lower half of the restaurant or you can enjoy a less costly meal at the dock. Now in order to eat at this rich restaurant you need to go down 2 staircases of white wooden banisters to the lower level. Note: the restrooms are located on the first floor near the bar. Good Luck. As for the food we had 2 appetizers - watered down French onion soup made with veal stock??? , 2 entrees - rib eye steak (not medium rare as requested), a prime rib (asked for medium rare got shoe leather), 2 side dishes - baked potato (how can you ruin a potato – they found away), spinach (no taste over cooked), 2 diet cokes and 1 dessert - banana foster (the only thing they did right). – Bill was over $260.00 (17% tip and taxes). They have an extensive wine list and if you drink I guess you too can rave about the food. Everything is al carte and portions are small and really not worth the money. Go into Hamilton and eat at the restaurants – much better quality and not as expensive, but remember you are on an island in the Atlantic and food will cost.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 20, 2013
Thank you for sharing about your experience, I am sorry it was not a satisfying one. The Fairmont Southampton and The Waterlot Inn do care deeply for the safety and comfort of their guests.
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As you mentioned, The Waterlot Inn is housed in a historic home. The restaurant is not handicap accessible, and it is not billed as such. For our hotel guests with limited mobility, we can offer our Security Van to drive them to the side-door, from which it is just a few steps into the main dining room. The bathrooms are upstairs (in the bar area), so for those with less mobility, we suggest using restrooms before coming to the restaurant. While we acknowledge this is not ideal for accessibility, our team does try their best to accommodate all guests. I am sorry that whoever booked your reservation did not present this route as an option for you, as it is obvious you did not start your dining experience on a good note.
It is disheartening to hear that you did not enjoy the food, the restaurant has won many awards for their culinary offerings, I am sorry they were not to your liking. The cost of food in Bermuda is reflective of the fact that all food must be imported from abroad. The Waterlot Inn is The Fairmont Southampton's premium dining offering, but there are several other restaurants on-property that accommodate a variety of different price points. Thank you again for your review, if there is anything about your experience you'd like to discuss in greater depth, please feel free to email me at firstname.lastname@example.org
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.