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“They deliberately tricked us” 1 of 5 stars
Review of Grape Bay Beach Hotel

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Grape Bay Beach Hotel
3.0 of 5 Hotel   |   55 White Sands Road,, PG 05, Bermuda   |  
Hotel amenities
Ranked #7 of 7 hotels in Paget Parish
virginia
1 review
20 helpful votes 20 helpful votes
“They deliberately tricked us”
1 of 5 stars Reviewed October 25, 2009

Something was fishy from the get-go. Hot wire advertised 3star at 169/nt that didn't connect when I tried multiple times. After calling for help with HotWire, it finally went through - and it was the grape bay.

Reading these reviews I immediately tried to get a refund. Golf nearby? Restaraunt? No luck with HotWire - "Please call us when you arrive if you have a problem"

We arrived, and it was awful:
- dingy office
- moldy odor
- cracked and disrepaired sidewalks, stairs, walls...
- rooms with a layer of grime and worn sheets
- abandoned restaraunt
- pool deck with broken furniture and no umbrellas
- fire escape blocked by a cleaning cart

We stayed two nights because it was hard finding a new place - PGA was in town. Others were trapped in similar circumstances. Checking out included a confrontation with the clerk telling me they 'cannot give me a receipt'

Believe the other reports on this website - AVOID, AVOID, AVOID

  • Stayed October 2009, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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68 people have reviewed this hotel

Traveler rating
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See reviews for
3
27
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Rating summary
  • Location
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Sleep Quality
    1 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Date | Rating
  • English first
  • Any
English first
pmseal06
1 review
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed October 19, 2009

I am a frequent traveler to Bermuda an have stayed at Grape Bay four time previously. I've noticed a decline in service, cleaniness and food options each year but still found the hotel to be one of the best values on the island. However, my last visit in August will be my last visit to this hotel until they are under new management. Here my quick list of unnacceptable experiences:
1. The hotel restaurant was closed eventhough the on-line literature showcased it. Having a restaurant on-site is more than a "nice to have" option since the hotel is not within walking distant for meals.

2. The breakfast was once a highlight of the hotel with scones, cheeses, various juices, etc. In August, our options were a loaf of bread, peanut butter and cold cereal. The worst part was that for two days, the breakfast area / living room was OVERRUN with ANTS and the staff took no actions to spray the area and/or provide the guest with other food choices.

3. The beach associated with the hotel had been washed away. We ended up "trespassing" on the private beach next to the Grape Bay beach.

4. 50-75% of the time that we returned from an evening out or needed a taxi, the front desk staff was missing or "busy" doing something that prevented them from providing immediate assistance. Because of the isolation of this hotel, I would prefer 24 hour security.

5. On vacations, I like to sleep late (11-12 noon). The cleaning staff was inflexible regarding a late cleanup and made it clear that I was inconveniencing them if my vacation schedule did not match their work schedule.

  • Stayed August 2009, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa
1 review
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed September 19, 2009

I have travelled extensively and have stayed in both budget and 5* resorts. I have never written a review before, but felt compelled to warn people about this "hotel". It was advertised as a boutique hotel... it was run down, unoccupied, no restaurant (thank goodness!). no front desk (there was a nice lady in a back room), no staff after 5pm... oh yes, and let's not forget the rats! The hotel was pretty much unoccupied by tourists (maybe 3 rooms rented out). There was a continential breakfast included in the $200/night rate... a loaf of bread (still in the bag) and a large tub of peanut butter with a generous amount of plastic plates and plastic utensiles. I would describe this location as a "run down youth hostle"... avoid, avoid, avoid.

We checked out the next morning - which was no surprise to the lady in the back room. Luckily, we were not charged for the remainder of our trip. We were recommended to another hotel close by (Coco Reef Resort... very nice), which saved our trip. The one thing you will find about Bermuda is that EVERYONE is wonderfully happy, helpful and simply lovely... the people of Bermuda are like no others!

  • Stayed September 2009, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
46 reviews 46 reviews
30 hotel reviews
Reviews in 29 cities Reviews in 29 cities
63 helpful votes 63 helpful votes
2 of 5 stars Reviewed September 7, 2009

On a very expensive island this hotel is a very cheap alternative. Just be prepared that this is what it is. It is not a new hotel. It is run down and many things need repaired or don't even work. I.E. there is no functioning ice machine. The office had ice available from a bag but even that ran out for a day. The breakfast was limited and spare, and one morning not available "because of ants". There is no restaurant on site (Sappori has been long closed, even though it is still advertised on the hotel and Bermuda Tourism websites). The closest places to eat are 10-15 minute walk as well as a grocery store for supplies. The walk is hot, humid, and has a hill involved The pool was open, but not cleaned daily.
Now the plusses. It was inexpensive, the staff was exceptionally friendly in spite of the lack of conveniences. The room was clean and good sized. The room had a refrigerator and microwave, which was great since there is no restaurant (go to the grocey store for supplies). The pool and hotel have a great view. You are alone in a quiet place overlooking the ocean.
If you are low maintenance, like peace and quiet, budget minded, and don't mind a walk to get to a bus, store, or restaurant. This place can be a good base for exploring Bermuda.
You can rent a scooter, take a cab, or take the bus/ferry system to get around. Tourists are not allowed to rent cars and once you've travelled around the winding narrow roads you'll know why. The extensive bus/ferry system is the cheapest way to explore the island. You can go from one end to the other. The closest bus stop is a 10 minute walk. you can get bus/ferry tokens from the hotel office (the bus doesn't except paper currency) or go the post office near the bus stop and get a mutli day pass (this is the best option)

  • Stayed September 2009, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
29 reviews 29 reviews
29 hotel reviews
Reviews in 29 cities Reviews in 29 cities
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed August 7, 2009

We stayed here 5 nights and then with a friend in Bermuda for the remaining 6 nights. When we got to our friend's place and told her about the Grape Bay, she said that it had been up for sale for some time now but they can't find a buyer, and that's when everything made sense!

Like many other people have said, this is a dying hotel. Until someone buys this place, they will do the bare minimum to maintain it and don't seem to care about people's opinions of it. If something breaks, they will have a go at fixing it, but if it's going to cost money, forget it. Again echoing other people, sometimes you feel like you're the only guests. The 'continental breakfast' is a total joke but at least it's free. The pool was nice but it seems they only fill it up in summer. Having a fridge in the room was helpful and the rooms were clean and comfortable, and that's why we didn't really mind staying here, it was actually quite funny! TV didn't work though, they provided coffee but no coffee maker and the AC unit was loud and obviously on its last legs.

The location is great and near a lovely beach but again as has been said, be prepared for a long walk down to the bus or supermarket if you haven't hired a scooter. If anyone stays here it should probably be young singles... the price is right but just make sure you know what you'll be getting before you book and don't have high expectations. If the rooms hadn't been clean this would have been the worst review I've ever written!

  • Stayed July 2009, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rehoboth
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 3, 2009

This hotel is on top of a very steep hill which provides a great view of the ocean. The only problem is walking up the hill, especially with the humidity. If you are planning on using the public bus system the walk back to the hotel is very exhausting. We traveled by taxi. The cost into the city was $10. which included the tip. There is no restaurant or bar on site, so bring snacks and a cooler. The only food available is the complimentary breakfast; cereal, bagels, danish, bread, peanut butter and jelly, juice, and coffee. There are vending machines. They had a real ant problem which was a bit disturbing. They were everywhere, in some places the floor actually looked like it was moving. The beach was beautiful and had very few people. The only problem was there are no chairs or umbrellas available. The hotel does provide beach towels. The rooms were spacious with frig, microwave (not in all rooms), safe, and coffee maker. The pool was nice and the water was very warm. The chairs were old and very uncomfortable and there was only one old umbrella. Most of the time we were the only ones using the pool area. This is a great place to vacation if you want to get away from it all. At times you will feel like you are the only guest.

  • Stayed August 2009, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartford, CT
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 5, 2009

There is nothing special about this hotel......its neat, its clean and it's quiet. It's a cheap place to sleep and not be bothered. This year we stayed for 10 nights. It's Bermuda rent a moped and go for rides and see the island. If you have a moped this hotel is a perfect central location to see the island.

This year was our second stay, Very disappointed the restaurant was closed and the staff did not inform us. The pool was also drained. The hotel has great potential if they would just fix it up.

  • Stayed March 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Grape Bay Beach Hotel

Address: 55 White Sands Road,, PG 05, Bermuda
Location: Caribbean > Bermuda > Paget Parish
Amenities:
Bar / Lounge Beach Casino and Gambling Free Breakfast Free Parking Swimming Pool
Hotel Style:
Ranked #7 of 7 hotels in Paget Parish
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Grape Bay Beach Hotel 3*
Also Known As:
Grape Bay Beach Paget
Hotel Grape Bay Beach
Grape Bay Beach Hotel Bermuda/Paget Parish

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