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“It troubles me to write this review” 2 of 5 stars
Review of Elbow Beach, Bermuda

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Elbow Beach, Bermuda
4.0 of 5 Resort   |   60 South Shore Rd, PG 04, Bermuda   |  
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Ranked #4 of 7 hotels in Paget Parish
Marblehead, Massachusetts
Top Contributor
56 reviews 56 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
“It troubles me to write this review”
2 of 5 stars Reviewed October 16, 2013

First off, the people, the food, the setting are top notch. One thing about Elbow in particular, and Bermuda generally, is that the staff are all courteous, sincere and helpful. Our room was good, not great and the facilities, other than the dining areas by the beach, were eerily poor and looked abandoned. The whole time we were there, 5 days, we saw ONE chair occupied, in total, by the pool, no one behind the counter at the pool-side dining area and, other than staff, maybe two other people in the lobby. To be told at check-in that there would be a 2-3 hour wait while the room was readied was no unusual. What was unusual, weird and off-putting was that in order for us to kill time there was NOTHING to do in the hotel proper. We had to go to the beach area, in our travel clothes, and eat and hang out there. Warm, humid, sweating.. I don't know what the long-term prospects are for Elbow Beach are but it does not look good. There are not enough amenities for things to do especially when it rained. Very disappointing\.

Room Tip: Don't stay in the rooms closest to the beach as they are on the road that taxis and the shuttle...
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sdier, Public Relations Manager at Elbow Beach, Bermuda, responded to this review, November 4, 2013
Dear Jumbo F,

Thank you for taking the time to provide us with such detailed feedback on your recent stay at Elbow Beach.

We appreciate your kind compliments about our colleagues. We are proud of our hotel services and take great care in the selection and training of our employees. Your favourable comments will certainly be shared with them and I know that they will be very pleased to have been recognised.

We were very sorry to hear that the resort facilities did not measure up to your expectations. Our guestrooms, grounds and public areas did receive upgrades and refreshment in January and February 2013, but we have passed your comments along to the relevant Department Heads to see what can be done to make improvements.

We’re also sad to hear that you felt there was a lack of activity in the main hotel building and that the amenities provided did not fulfill your needs. The main hotel building still houses a number of wonderful amenities for our guests including the Lobby, temperature-controlled swimming pool, The Camp at Elbow Beach, The Spa at Elbow Beach, Poolside Spa Cabanas, The Library Recreation Lounge, fitness room, business centre and a variety of meeting space. We take your comments regarding the lack of amenities very seriously and are currently discussing ways to make improvements and provide more activity particularly on rainy days.

Thank you again for your feedback. Such constructive comments are excellent ways for us to either reward our team for a job well done or to use as tools in our quest for continual improvement.

Kind regards,
Elbow Beach, Bermuda
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 10, 2013

Excellent hotel for the business visitor with plenty to offer.

Whilst away on business I like to continue to exercise in the evening. Swimming is an option at the hotel in it's lovely heated pool which is of a good length.

My only recommendation to the hotel would be to replace the light bulbs in the swimming pool so that it can be used after sunset.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sdier, Public Relations Manager at Elbow Beach, Bermuda, responded to this review, October 22, 2013
Dear BusinessVisitor1000,

Thank you for taking the time to comment on your stay at Elbow Beach, Bermuda.

We’re so pleased to hear that you enjoyed your stay with us. Our close proximity to the main City of Hamilton does make our location perfect for the business visitor that wants to be able to escape when the work day is done.

Thank you also for your kind compliments about our pool. We’re so happy that you were able to continue with your fitness regime while with us.

The issue of the pool lights has been addressed by our Engineering Team so that guests can swim more comfortably in the evening.

We look forward to welcoming you back to Elbow Beach soon.

Warm regards,
Elbow Beach, Bermuda
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Branford, Connecticut
Top Contributor
57 reviews 57 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 6, 2013

Sat at the lounge and enjoyed our first vacation BY OURSELVES in more than 15+ years. No kid, no parents, no inlaws, no friends, etc....

Had wine, Tapas, and listened to some music from a DJ. Did not stay at the hotel, but will be back in Nov , 2013 to eat again here with my son.

Great time.

Thank you
Tom

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sdier, Public Relations Manager at Elbow Beach, Bermuda, responded to this review, October 22, 2013
Dear thomasjsullivan,

Thank you for taking the time to comment on your experience at our Sea Breeze Terrace.

We’re so pleased to hear that you had a wonderful time with your wife and that you enjoyed the tapas and live entertainment.

Thank you for the compliments and we look forward to welcoming you back next month with your son.

Warm regards,
Elbow Beach, Bermuda
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Saalbach-Hinterglemm, Austria
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 4, 2013

We stayed for 9 days in September and not wishing to repeat what everyone else has said, it just isnt worth the money. The location (beach) is spectacular but the rest is overpriced and of average standard. To be honest I think the hotel reflects the general malaise on Bermuda. Prices are eye wateringly high and service not up to international standards, so it is not just the hotel. The staff all try hard, George at reception is a star but overall there are a lot of places in the world where you can achieve much better value for money and a much more enjoyable experience. We would not return.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sdier, Public Relations Manager at Elbow Beach, Bermuda, responded to this review, October 22, 2013
Dear KillyQwertyuiop,

Thank you for taking to the time to provide us with feedback on your stay.

Thank you for your kind compliments on our beach and location. Thank you also for your kind words about our Bellman, George Jones. He is a star and works exceptionally hard to give our guests a great experience. We will be sure to pass your compliments along to him.

Elbow Beach has been managed by Mandarin Oriental Hotel Group since 2000 and is privately owned. We were very sorry to hear that the resort did not measure up to your expectations as a Mandarin Oriental property, and we take your comments very seriously.

Attention to detail is a hallmark of luxury service, and we're very sorry to hear that our service and facilities missed the mark on this throughout your stay.

We take each of your comments to heart and appreciate you taking the time to provide feedback so that we can strive to make improvements.

Warm regards,
Elbow Beach, Bermuda
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NYC
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 2, 2013

Last week we stayed 4 days at Elbow Beach hotel in the Bougainvillea. we enjoyed but the resort is not worth the cost. It is very very expensive for value it offers. The restaurants are costly and food was too heavy with butter, sauces and salt. The best experience was a pool, that has lovely swimming lanes and not crowded. the beach was good too but the surf was too heavy for any swimming. The main hotel, empty, gives a strange feeling. The staff was nice but not the tops for the prices. Would not repeat the experience.

  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sdier, Public Relations Manager at Elbow Beach, Bermuda, responded to this review, October 22, 2013
Dear K p,

Thank you for taking the time to provide us with feedback on your stay at Elbow Beach.

We appreciate your kind compliments about our beach and pool! We’re glad that our temperature-controlled pool provided a great option for swimming and relaxation.

We’re sorry to hear that overall the resort did not meet your expectations. We take your feedback on the food and beverage experience very seriously and are currently meeting with our team to discuss ways to make improvements.

The main hotel building still houses a number of wonderful amenities for our guests including the Lobby, temperature-controlled swimming pool, The Camp at Elbow Beach, The Spa at Elbow Beach, Poolside Spa Cabanas, The Library Recreation Lounge, fitness room, business centre and a variety of meeting space. So although we are not currently selling the guest room inventory in the main building, we are still taking extremely good care of it as it is home to so many of our amenities and holds such historical value for us.

Thank you again for taking the time to send us such valuable feedback.

Kind regards,
Elbow Beach, Bermuda
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Haddonfield, New Jersey
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 27, 2013

The reviews were so varied, and the negative reviews so disappointing that we almost changed hotels twice before coming to Bermuda. We are so glad that we didn't! The concierge reached out to us twice before our arival, and although he didnt provide the requested Diet Pepsi he did grant our room request

The staff is wonderful from the housekeepers to the bell men and bartenders. Everyone is so friendly and goes out of their way to make you feel comfortable and welcomed. When I wore flip-flops to our scooter rental appointment, they had the bellman pick me up and take me to the room to change (and it wasn't along walk). We love our room in the Poinciana building where we are currently enjoying a glass of wine on the patio and listening to the band at the restaurant below us. I requested this building based on others reviews, it has a great ocean view and easy walk to the beach and restaurants.

We don't really understand all the complaints about the rooms in the main building. The lobby is lovely, And we might not have noticed that the main building is not fully used if everyone doing reviews hadn't made such a big deal of it. You can only take one room at the hotel, rght? Why do they all need to be available?

At this point we are only two nights into our trip, but had to write a quick review in case there are others struggling with a decision about Elbow Beach like we were. Our two cents, it's a lovely resort, gorgeous grounds, well appointed spacious oceanfront rooms and a stellar staff. Weare really enjoying our stay and would be thrilled to come again!

Room Tip: We followed the advice of other reviewers and asked for Poinciana or Alamanda, and our request was...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sdier, Public Relations Manager at Elbow Beach, Bermuda, responded to this review, October 22, 2013
Dear Sailsundown,

Thank you for taking the time to post such a glowing review about our resort!

We truly appreciate your kind compliments about our colleagues. We are proud of our hotel services and take great care in the selection and training of our employees. Your favourable comments will certainly be shared with them and we know that they will be very pleased to have been recognised.

We’re so pleased to hear that you loved your guestroom and that the view and proximity to the beach exceeded your expectations.

We hope to welcome you back soon for another tranquil getaway in our Poinciana Cottage block.

Warm regards,
Elbow Beach, Bermuda
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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 16, 2013 via mobile

Disappointing! Room wasn't serviced day 2- bug in towel when I went to use it- generally not a 4 or 5 star experience especially for $750 per night. Room was tired - bathroom just ok. Restaurant and housekeeping staff were very nice but main desk hotel staff were very rude and unhelpful. Would not stay there again!

  • Stayed September 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sdier, Public Relations Manager at Elbow Beach, Bermuda, responded to this review, September 20, 2013
Dear Kmjohanson,

Thank you for taking the time to provide us with feedback on your stay at Elbow Beach.

We’re so pleased to hear that you loved the views at Elbow Beach and that our Restaurant and Housekeeping colleagues were friendly and kind.

Our apologies for the less than satisfactory service you received from our Housekeeping Department. We have taken up the issues with our Housekeeping Manager and he has assured me that he has debriefed his team to avoid any future recurrence and that extra resources are already being applied to the service levels. Such a lack of service is certainly not their usual standard and they extend their apologies to you as well.

We are also sorry to hear that you experienced some challenges with our Front Desk colleagues. We are discussing the standard of service you received with the department heads and will be certain to rectify these issues immediately.

We thank you again for your feedback.

Warm regards,
Elbow Beach, Bermuda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Elbow Beach, Bermuda

Address: 60 South Shore Rd, PG 04, Bermuda
Phone Number:
Location: Caribbean > Bermuda > Paget Parish
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #4 of 7 hotels in Paget Parish
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Elbow Beach, Bermuda 4*
Official Description (provided by the hotel):
Elbow Beach is Bermuda's only luxury beachfront resort. Lanai-style patios are featured with each of our 98 guestrooms and suites, spread amongst 50 acres of tropical gardens sloping down to the longest private pink sand beach on the island. Each of our elegantly appointed rooms and suites have been enhanced with modern in-room entertainment systems, luxurious soft furnishings, iPod docking stations, personal espresso machines and upgraded bathroom facilities. Facilities include a holistic spa, swimming pool, fitness room, recreation lounge, tennis courts and more. ... more   less 
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Also Known As:
Elbow Beach, Bermuda Hotel Paget
Mandarin Oriental Paget
Elbow Beach, Bermuda Paget Parish
Elbow Beach Hotel Bermuda

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