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“The Wows outweighed the Ho Hums” 4 of 5 stars
Review of Elbow Beach, Bermuda

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Elbow Beach, Bermuda
4.0 of 5 Resort   |   60 South Shore Rd, PG 04, Bermuda   |  
Hotel amenities
Ranked #5 of 7 hotels in Paget Parish
Boston
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“The Wows outweighed the Ho Hums”
4 of 5 stars Reviewed September 4, 2013

We paid a lot for this stay and overall we had a blast. We had a short window of just 2 nights to enjoy ourselves and so we splurged on Elbow beach at over $600/night. The food and drinks were very expensive as expected. The food on the beach was very good though. We had excellent service at breakfast and dinner but just ok service at lunch and when getting our towels and beach chairs. Nothing terrible but not as 5 star as the doorman, the bellman, and the friendly groundskeepers. the beach bathrooms were not as spotless as they could have been but our guest room was very clean and well appointed. The bathroom was luxurious and tv watching was pleasant for something outside the US with lots of channels (for the grand total of 45 minutes that we watched tv).

The automated systems could use a little work as they asked us before our stay what kind of amenities to stock the mini bar with. But, the form was not an online form, they wanted you to print it out and fill it in by hand. i got some of the stuff i asked for but not all of it. Once again, good service but not really 5 star on that one. i did receive a survey online. The GM responded personally to my comments and that was an excellent sign.


THE BOTTOM LINE: beautiful, beautiful, beautiful beach. i would definitely go back. a $14 Corona is worth it when you are basking in the sun and someone delivers it on a tray with a big smile. the food was unexpectedly good and the vibe was relaxed but upscale. the setting is spectacular and the rooms are comfortable, clean and upscale although not remarkable. Many of the staff are friendly and provide outstanding service while some provide good if unremarkable service. The management seems to care so the small dead spots in service and amenity will probably get taken care of in short order.

Room Tip: the main building is mostly if not all closed up. the small buildings going down the hill each have...
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sdier, Public Relations Manager at Elbow Beach, Bermuda, responded to this review, September 20, 2013
Dear kahunacarp,

Thank you so much for taking the time to provide us with feedback on your stay.

We appreciate your kind compliments about our beautiful beach and the resort setting! It is gorgeous and the pink sands do beckon to you. We’re glad that you found your guestroom to be well-appointed and that you enjoyed the resorts food and beverage options. Thank you also for your kind words about our colleagues. We’re so happy that their friendly smiles and attentiveness enhanced your stay.

We have discussed your comments regarding the mini bar order form with the relevant department head and will be looking to make some changes to improve the process. Thank you for taking the time to provide us with such constructive feedback.

We hope to welcome you back to Elbow Beach soon.

Warm regards,
Elbow Beach, Bermuda
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
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English first
Warren, Ohio
Top Contributor
52 reviews 52 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 3, 2013

We rented a cabana for the day at the Elbow Beach Resort. This allowed us to enjoy the pool and take a shower after an incredible day at the beach. The cabana was great; it provided everything that we needed. The beach was absolutely stunning. Pristine water and sand, no rocks, and clear blue water. The resort provided the perfect day for us, although I'm not sure that I would actually stay here. The hotel itself is vacant, and the rooms for guests are villas dotted along the property. We never actually saw one, although people we spoke to staying there seemed to enjoy them. The restaurant on the beach was delicious.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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sdier, Public Relations Manager at Elbow Beach, Bermuda, responded to this review, September 16, 2013
Dear kmiller123,

Thank you so much for taking the time to post such a glowing review on your recent visit to Elbow Beach.

We’re so pleased to hear that you thought the beach was “stunning” and that your Poolside Spa Cabana was furnished with everything you required to enjoy your day. Thank you also for your kind words about our restaurant Mickey’s, Bermuda’s only restaurant located directly on the beach. We’re so happy that you had a delicious meal there.

We look forward to welcoming you back soon.

Warm regards,
Elbow Beach, Bermuda
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Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 3, 2013

I visited Elbow Beach Hotel this past July and just like other reviewers was disappointed to learn the main building was closed. Staff told us that many guests were turned off by the eary feeling of an abandoned hotel. We were no exception. The pool was very nice and private but the hotel has a deal with the cruise ships that permit non hotel guests use of the area. Not exactly exclusive which is what we paid for. Our room was nice but we asked to be moved because it was not what was described on the hotel website. Our 2nd room was much better. Service was mediocre at best as the hotel staff was invisible. Their main job is getting you ice since there are no ice makers. Yes, every time you need ice you have to call the main desk and someone would show up with a bag. The beach was nice and convenient and part of the reason we didn't always mind the abandoned hotel at the top of the hill. My wife pointed out that the beach would have been much more crowded if it was full. The hotel has three restaurants right on the beach which was very nice if you can afford them. We had dinner two nights at the tapas/sushi restaurant that overlooks the beach which was good. Drinks are ridiculously expensive (cheapest was $18) but we bough a pitcher of Sangria for $44 which yielded 3 glasses for each of us. If you want a souvenir of Elbow Beach, there are none except for a few poor choices down by the beach where you get your towels. The enitre trip was relaxing as Bermuda is beautiful but the hotel was a letdown. We stayed at the Fairmont Hamilton Princess last year in the Bermudian House which was half the cost and actually had a main hotel. The bottom Line is I would not pay to stay at Elbow Beach again. It was too expensive and too run down to demand more than $300 per night.

Room Tip: Make sure you ask for a room that faces the ocean but not right on it unless you want to hear the ba...
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  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sdier, Public Relations Manager at Elbow Beach, Bermuda, responded to this review, September 16, 2013
Dear Foodfanny,

Thank you for taking the time to provide us with feedback on your stay at Elbow Beach.

Thank you for your kind compliments about our beach and Sea Breeze Terrace restaurant. We’re so glad that you enjoyed them during your stay.

In regards to the main hotel building, a variety of design scenarios are being explored for the future, but there is no fixed time table for when they will begin. The main hotel building still houses a number of wonderful amenities for our guests including the Lobby, temperature-controlled swimming pool, The Camp at Elbow Beach, The Spa at Elbow Beach, Poolside Spa Cabanas, The Library Recreation Lounge, fitness room, business centre and a variety of meeting space. So although we are not currently selling the guest room inventory in the main building, we are still taking extremely good care of it as it is home to so many of our amenities and holds such historical value for us.

Our hotel amenities, such as the pool, are for the exclusive use of Elbow Beach guests and for those that rent our Poolside Spa Cabanas. We have five poolside cabanas that are available for rent from 10am to 5pm daily for a price of $495 per day for up to six people.

Our sincere apologies that there were several areas where we fell short on delivery of service. We would love to speak with you to get more detailed and specific feedback on your experience so that we can make improvements in the areas mentioned.

We hope that you will contact us at ebbda-socialmedia@mohg.com so that we can further discuss the problem areas you encountered during your stay.

Warm regards,
Elbow Beach, Bermuda
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New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 31, 2013

Have stayed here twice and would still go back. Great restaurants and beach location. The desserts are incredible. Beautiful rooms. Would recommend highly. Bermuda is a great place to visit and Elbow Beach is the way to go.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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sdier, Public Relations Manager at Elbow Beach, Bermuda, responded to this review, September 5, 2013
Dear Karen B,

Thank you for taking the time to post such a glowing comment about our resort!

We truly appreciate your kind compliments about our beach, guestrooms and restaurants. Don’t worry…we can never resist the desserts either.

We hope to welcome you back to Elbow Beach very soon.

Warm regards,
Elbow Beach, Bermuda
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London, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 28, 2013

Elbow Beach is a hotel with pedigree, even though the main hotel building is closed the 94 cottages in the grounds are open and are nicely fitted out and there is a good choice of food and room service that beats most of the Caribbean; it is a shame that the restaurants are franchised out and not run by the hotel. Mandarin Oriental do a good job in management and the staff are excellent but the hotel is not at a standard normally associated with the brand and it requires refurbishment. The beach is the best on the island as its location some 20 mins from the airport and 10 mins from the capital Hamilton. The hotel kids club was very restricted this year but the on site tennis club runs a great summer kids program. In all you will not be disappointed staying here as long as you do not expect Mandarin service and finish and I would recommend it to couples and families.

Room Tip: Sea view rooms are great but you can save by staying in a garden room, all rooms are quiet.
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sdier, Public Relations Manager at Elbow Beach, Bermuda, responded to this review, September 5, 2013
Dear SRB07,

Thank you for taking the time to provide us with feedback on your stay.

We appreciate your kind words on the beauty of our beach and are so pleased to hear that you found our resorts central location to be so convenient. Thank you also for your compliments on our 98 guestrooms. Each guestroom was completely refreshed in January and February 2013 and added amenities like iHome Docking Stations and personal espresso machines have been well received by our guests.

Thank you also for your kind compliments about our colleagues. They are eager to please, and will be happy to hear your praise.

Thank you again for your feedback. Such constructive comments are excellent ways for us to either reward our team for a job well done or to use as tools in our quest for continual improvement.

We hope to welcome you back to Elbow Beach soon.

Warm regards,
Elbow Beach, Bermuda
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London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 25, 2013

My family and I just spent 11 nights here. Our travel agent, Purely Bermuda, had told us it was an amazing place. It was indeed the best beach ever but it is NOT a Mandarin Oriental level hotel at all. The place is run down, the restaurants are being operated by a completely different company that has no interest in the hotel guests. I feel completely defrauded by my travel agent and by the Mandarin Oriental. Even the hotel staff openly say that they are very upset with the situation: they themselves do not believe the place can even justify 3 stars!
We were paying just under $1000 per night including breakfast, I would not have paid more than $250 per night for what we experienced.

Room Tip: Just stay away.
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  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sdier, Public Relations Manager at Elbow Beach, Bermuda, responded to this review, September 5, 2013
Dear 186338Christian,

Thank you for taking the time to provide us with feedback on your stay at Elbow Beach.

Thank you for your kind compliment on our beach. We take great pride in its beauty and are happy that you enjoyed it during your stay.

Our sincere apologies that there were several areas where we fell short on delivery of service. We would love to speak with you to get more detailed and specific feedback on your experience so that we can make improvements in the areas mentioned.

Elbow Beach has been managed by Mandarin Oriental Hotel Group since 2000, so we are aware of the standards you are expecting and we are training and working hard to bring up the consistency of delivery of our standards so that they are not just the best on the island – but meet the lofty standards of our sister hotels around the world.

We hope that you will contact us at ebbda-socialmedia@mohg.com so that we can further discuss the problem areas you encountered during your stay.

Warm regards,
Elbow Beach, Bermuda
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Baltimore, Maryland
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 19, 2013

Traveled with wife and two children ages 9 and 10 to fantastic Elbow Beach for a week. Our overall impression of the property was pleasant. Yes - guests walk a good bit but we enjoyed the exercise. The service provided by Bami (beach waiter) and Winton (concierge) always exceeded our expectations. Room service was on time as were our frequent requests for ice during the evening. The front desk and bellman were attentive to our requests with no problems checking-in and checking-out. The pool was never crowded and in good shape. We specifically enjoyed the beach (best on the island in our opinion after checking out many). The water, sand, drink/food/towel service plus lack of crowds helped put the beach above all others. Recommend guests grab goggles/masks and rent kayak to check out ship wreck just a couple hundred yards from shore. Bottom line - Elbow Beach is the spot for you if you don't mind walking a lot and plan to spend most of your time sitting on the beach relaxing and/or swimming in the crystal blue water. We hope to return soon.

Room Tip: I recommend a room away from the restaurants because the area can get crowded and loud.
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sdier, Public Relations Manager at Elbow Beach, Bermuda, responded to this review, September 4, 2013
Dear matt b,

Thank you so much for taking the time to provide us with feedback on your recent family vacation to Elbow Beach.

We're so pleased to hear that our colleagues took such wonderful care of you and that you felt the level of service was very high throughout your stay. Our colleagues are very eager to please and will be grateful for your kind words.

Thank you also for your kind compliments about our beach! We feel very lucky to get to see it every day. We’re glad that you enjoyed the water rental items available at The Wreck Centre at Elbow Beach and that you found all the services and amenities on our beach to be top-notch.

We look forward to welcoming you back soon.

Warm regards,
Elbow Beach, Bermuda
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Additional Information about Elbow Beach, Bermuda

Also Known As:
Elbow Beach, Bermuda Hotel
Elbow Beach, Bermuda Hotel Paget
Mandarin Oriental Paget
Elbow Beach Bermuda
Elbow Beach
Elbow Beach Bermuda Paget
Elbow Beach Hotel Bermuda
Elbow Beach, Bermuda Paget Parish
Address: 60 South Shore Rd, PG 04, Bermuda
Location: Caribbean > Bermuda > Paget Parish
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #5 of 7 hotels in Paget Parish
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Elbow Beach, Bermuda 4*
Official Description (provided by the hotel):
Elbow Beach is Bermuda's only luxury beachfront resort. Lanai-style patios are featured with each of our 98 guestrooms and suites, spread amongst 50 acres of tropical gardens sloping down to the longest private pink sand beach on the island. Each of our elegantly appointed rooms and suites have been enhanced with modern in-room entertainment systems, luxurious soft furnishings, iPod docking stations, personal espresso machines and upgraded bathroom facilities. Facilities include a holistic spa, swimming pool, fitness room, recreation lounge, tennis courts and more. ... more   less 
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