Just checked in for three nights....Based on their website, this place looked amazing and it seemed to be one of the best hotels on the island. I didn't even mind the high rate, especially during off season, as I prefer to stay at nice places. Well, this hotel is a dump, in need of a major renovation. Cannot believe this place is associated with The Mandarin Hotel chain Everything - from rooms to restaurants - is falling apart. It is run-down and ugly. The receptionist told me we had a great room but he wasn't even convinced himself when he said that. Rooms are scattred around the resort, which was not clear to us - not good for someone who can't walk. You need to rely on shuttle service. Our first room was at the edge of the resort - very scary - far away from the restaurants, beach, gym, spa,...Plus the room smelled like bad sewage. I asked to change our room. We were moved to another room also away from the main areas. And the rooms are set up like shacks - and are painted blue, green, etc. Not classy! You need a shuttle to get around...which we didn't know. They offered to show us another room tomorrow, but in all honesty, I rather move out. The service is defensive at best, trying to blame our "wholesale" (?) booker. I am curious how they will make this better...as I feel my vacation is ruined.