I had booked a Premier Ocean View room at Elbow Beach this August. The description of the room is as follows: "This newly renovated room has spectacular ocean views, with a private patio." To say that this is false advertising is an understatement. Upon arrival, our view was that of a parking lot, the back of a building, and a large evergreen tree. I'd say maybe 1/5 of the view was of water.
Before I go on I will say this - the service for the hour we spent at Elbow Beach and that leading up to our experience was outstanding. The personal email from the concierge was extremely helpful and kind. And the manager on duty the night we checked in and out was superb - both professional, accommodating, and understanding. I would rate these two people 5 stars. The lobby and grounds were beautiful and I'm sure the beach was outstanding.
As far as the room situation, after being shown 2 more rooms with similar views, we looked elsewhere and ended up checking out of the resort. For the rates that Elbow Beach charges, the descriptions of the rooms should be more appropriate.
I understand that different travelers have different sticking points when it comes to their accommodations. For some people it's food, service, location... for us it happens to be having a balcony with a beautiful view since we do not have that every day. We are willing to pay a premium for this. Elbow Beach unfortunately did not deliver.
- Also Known As:
- Elbow Beach, Bermuda Hotel
- Elbow Beach, Bermuda Hotel Paget
- Mandarin Oriental Paget
- Elbow Beach Bermuda
- Elbow Beach
- Elbow Beach Bermuda Paget
- Elbow Beach Hotel Bermuda
- Elbow Beach, Bermuda Paget Parish
- Official Description (provided by the hotel):
- Elbow Beach is an intimate luxury resort featuring 98 guestrooms and suites spread amongst 50 acres of tropical gardens sloping down to an immaculate private pink sand beach. The newly refurbished guestrooms have been enhanced with the addition of advanced in-room entertainment systems, luxurious soft furnishings, iPod docking stations, personal espresso machines and upgraded bathroom facilities. Facilities include a holistic spa, swimming pool, fitness room, recreation lounge, tennis courts and more. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Amex, Expedia, Travelocity, Otel and Venere so you can book your Elbow Beach, Bermuda reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.