My husband and I were wonderfully surpirsed by the level of service, friendliness and the amazing studio room we had. The hotel is located right on the water with an amazing view of Hamilton. The hotel provides a free water taxi into Hamilton as well as a complimentary van to take you to the beach or town. This is a great service as getting around on the island can be a little tricky.

The room was beautiful, brand new and kept spectacularly clean. A crib was provided for our son and set up before we even arrived. We even had housekeeping check in on us to make sure we were pleased and if we needed anything.

The amenities are also incredible with an infinity pool, a great gym with satelite tv, and of course satelite tv and internet access in our room.

We didn't get a chance to try their restaurant, but heard it was fabulous.

Once again, the service was fantastic. The receptionists were great at helping us with whatever we needed, they remembered our son and were always there with a smile. The drivers were also very friendly and informative as they took us to the beach etc.

This hotel was incredible and I'd recommend it to anyone.

We have just returned from a hellish week’s holiday at the Newstead Belmont Hills in Bermuda and really wish we had saved our money and stayed at home – The Newstead is not yet finished and will not be completed until 2009. This information was not given to us when we booked (with ebookers.com) or on the hotel’s own website.

Our room (220) was directly next to a construction site and we were woken each morning at 7.45am by the delightful sound of a jackhammer/drill/digger. This work continued all day making the entire room shake like an earthquake. After 4 nights we were moved to a room at the opposite end of the hotel (652), but we were this time awoken by a pneumatic drill taking up the stairs outside our room!

Clearly my wish for a peaceful week at a quality hotel in the sun was not to be - it would have been nice to have been able to make an informed choice when I booked.

Services advertised on the hotel’s (and in part on ebookers) website which did NOT exist included : Pool Bar, Business Centre, Room Service (breakfast only available), General Store.

In the UK this is in breach of the Trades Descriptions Act.

This all just accentuated other minor problems with our second room – air-conditioning in bedroom did not work very well, the ‘do not disturb/clean room’ button was wired the wrong way round (so the maids were initially knocking when we were sleeping – another rude awakening) – Fawlty Towers started to come to mind...

As a result the hotel waived our ‘extra’ charges (approx $1,100) but this goes no way to compensate for the cost of 7 night’s accommodation (£2,230 - approx $4,240) as well as the costs of the flights from London (on British Airways’ most expensive route mile for mile).

Most of the staff tried their utmost to do their best in a difficult situation, but it appears that the senior management are completely out of touch (or just don’t care).

At Beau Rivage, the only restaurant actually on site (Blu is a 5 minute drive away) the menu is limited (only 3 or 4 choices per course) and overfussy.

In summary : The pool area and general location are stunning. The front desk and waiting staff are very good. I am sure that the hotel will be lovely when it is finished, but it is still a construction site, and until it is completed I would not go near the place.

Infact, we could not wait to leave the place and get home.

Looking for a peaceful escape from the rat race to rewind & recharge.. I suggest not going to Newstead Belmont Hills until it is properly fisnished. Among problems such as being woken by jackhammer & bulldozers at about 7:45 each morning and many others, finally at the end of a week's stay at the end of my tether and counting down the hours till I could get back home to the rat race (rather than be stuck there any longer) I made the colossal mistake of having a very strong craving for a strawberry milkshake (my absolute favourite not indulged often!).

Without transport and not wanting to have to leave the beautiful view from my peaceful balcony (they moved us to a quieter room eventually) & having already tried the one delivery place we were given the number for, I hestitantly asked my husband to ask nicely if Beau Rivage (the hotel restaurant downstairs) could possibly make one small strawberry milkshake ..not an impossible task to ask surely?..

Lo & behold after a derisive negative response from a german-sounding man (apparently a manager in the restaurant) he must have forgotten to replace the phone handset properly, because it seemed a terrible & abominable thing to be scoffed at & have nasty comments made about.. 'What do they think this place is!"...etcetc (I'll spare you the exact words..)
- Having travelled many beautiful historic vineyards worldwide, and regularly eating at the best restaurants in the world I do understand the concept of quality.. although obviously some do not understand the concept of true class. It wasn't a surprise to find his service diabolical and the mostly sweet & hard-working staff brow beaten & bullied upon the next visit downstairs.

Most of the staff there go above and beyond to try and help you, unfortunately the people in the higher more influencial positions have been badly chosen which has a terrific rusty cog-in-the-wheel effect sadly.

Of all the places in the world I could have gone, I picked this particular hotel for my Honeymoon. It was amazing!!! The location was easily accessible from the airport and the room itself was beautiful--spotlessly clean and exquisitely furnished. The views from our room itself and around the resort were spectacular and the service was amazing from start to finish. All of the staff, ranging from the housekeeping staff to the general manager were friendly and helpful in every respect. I would stay here again in a heartbeat and would have no hesitation about recommending this property to anyone I know who might be considering a personal or business trip to Bermuda.