Spent eight great nights at the Princess with the Mrs. late September into early October. This was at least our fifth visit in the last seven years, so we thought we knew what to expect. Well, our expectations were, for the most part, far surpassed.
We arrived very early, due to a pre-dawn flight from New York. We'd been corresponding with Ashley Dawson quite a bit prior to or visit, making some dinner and other plans, so we'd let her know we'd be in early. Fortuitously, we got to meet her at check-in and thank her for her help with our plans. And yes, even though it was only about noon, she'd come through and gotten our suite ready for us. Checkin formalities and accompanying pleasantries took about ten minutes, and we were off to our room with a friendly, smiling bellman.
On our way to the Poinciana Wing, we noticed a different wall color outside one of the suites (By the way, guys - Go with the blue. We named the other color "jaundice" Nuff said.), and, seeing that the door to it was open, glanced inside. We'd found,it turned out, the model for all of the suites in the ongoing reno/remodel. My wife commented to me on it, and a voice came from inside inviting us in for a look. We didn't get this gentleman's name, but he was the first of what we'd find to be the majority of the Pincess team members obviously personally proud of the changes already made and those to come. He showed us around the suite, asked our opinion of a couple choices, and thank us for stopping and discussing it with him.
So on to our suite - Living room and dining room combo probably about 22' by12', the other same-sized block through the double doors containing the bedroom and huge bathroom with a seperate soaking tub and glass-doored shower. We did notice, after unpacking, that there was some bird "mess" on our balcony overlooking the saltwater pool, and that we had no robes. Chalking this up to the rush to get the room ready so early, we mentioned it to Ashley on our way out to lunch, and both issues were corrected by our return..As for the furniture, fixtures, and condition, while everything worked and was attractive enough, and the room was always uber-clean, the remodel in progress is definitely due.
On returing to our suite after lunch and a little shopping in town, our welcome got even better when we found a phone message informing us someone had stopped by to drop off something for us but found we weren't in. After I called and indicated we were now in, a gentleman knocked on our door minutes later with a little pink box of chocolates and a note signed by the general manager welcoming us back!
That night, and nearly every night of our visit, we visited the Heritage Court, this time for dinner first, then a couple rounds of cheer. Most of our times there, we were lucky to have Taabu take care of us. He even remembered us from previous visits, and would always make sure to stop and say hello as we were passing by the rest of the week. By the way, while I respect the opinions of my fellow reviewers here, I must say that we saw our two evenings having dinner at the Heritage Court as our "cheap date nights" while in Bermuda (less expensive than our other choices, no cab fare). Great fish chowder, fish sandwiches, flatbreads. One night we also got the Princess Sample Platter - Fun little bites of this-and-that (We called it Bermuda PuPu). Only fair to you, though, dear reader, to point out that one of our after-dinner visits to the Heritage Court was less than great. It seemed the young lady responsible for our table was much more interested in cashing out for the night than in seeing to our needs. Guess this stuck out so much only because it was such an aberration from the usual customer focus we'd always experienced.
On our second nght, on the way to dinner, we were happy to see Wesley is still at the door in the evenings - Been there with a smile and big Bemy welcome since we first began visiting just for drinks or dinner (We miss the Tiara Room!) almost twenty years ago!
Most days we took the 10:00 boat over to Southampton for the beach or the spa. The two young men piloting us over were always friendly and upbeat - Even took a couple alternate routes across the harbor to change up the scenery. And on our way out to the dock, we'd usually run into Ms. Richardson in housekeeping, always ready with a big smile and wishes for a great day. And the beach at Southampton is beautiful - We even "met" a pair of parrotfish one day!
Throughout our visit, through routine requests or activity planning needs, we grew acquainted with much of the front desk staff, discussing dinner plans with them on our way out, getting tips about their favorite dishes wherever we were going, etc. E. Michael made a call to Ocean Club at the Fairmont Southampton the night we were headed there, and we were treated like the king & queen there! Courtney was kind enough to find details for us on some of the new art in the lobby after we'd commented on it to her (Apparently, the current owners are being very generous sharing their personal collection), and recommended the chateaubriand on our way to Fourways one evening (Great call, Courtney - Thanks!). Make sure, by the way, you ask Kalea at the desk about the old picture her father's in on the mezzanine between the gold lounge and the conference rooms! She's obviously very proud, both of him, and of sharing his connection to the Princess herself now! Oh, one more - Sierra in the coffee shop made each morning she was working even more sunny, with her big smile and warm welcome! Now, if only the coffee, by the way weren't so horrid!
Obviously, we're already discussing a hoped-for return to The Princess next year. Like all of her team members who weighed in wit us, we can't wait to see the results of her makeover. She may look a little different by then, but, thanks to her people, her heart'll still be the same!
By the way, tip -If you're heading over to Southampton on the last ferry over, make your dnner plans for late enough to chill and enjoy a cocktail at The Dock at Waterlot! Great concoctions, great vibe, fun singer the night we stopped! See - Another great change/addition by the current owners! So far, nice job, Mssrs Green - But, careful, we're watching, though!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.