We have visited Bermuda numerous times and stayed at a variety of hotels on the island. We chose this hotel due to its central location...my husband had some business meetings. The weather is inconsistent in February so it is nice to be within walking distance of stores and restaurants. We took advantage of the hotel's free ferry to its sister hotel, the Fairmont Southampton, on the other side of the island, to walk the famous Horseshoe Bay beach. If the weather was better this resort would be more conducive to fun in the sun.
Every staff member at the hotel that we encountered was welcoming, polite and helpful. Our room was not too big - another comfortable chair in the room would have been nice. I was surprised that we did not receive turndown service - I thought this was something we might expect at a Fairmont hotel? We were put in a recently renovated wing (Bermudian) that was quite a walk from the front of the hotel. Close to the saltwater pool. The fitness room was well equipped.
The hotel does offer a shuttle service to and from the airport for only US$10 per person. A quick and easy way to go. Book ahead.
Overall we enjoyed our stay and would return if there for business.