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“Good and expensive” 5 of 5 stars
Review of The Fairmont Hamilton Princess

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The Fairmont Hamilton Princess
4.0 of 5 Resort   |   76 Pitts Bay Rd, Hamilton HM CX, Bermuda   |  
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Ranked #3 of 3 hotels in Hamilton
Sevastopol, Ukraine
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“Good and expensive”
5 of 5 stars Reviewed February 10, 2013

One of the best hotels, central located it has everything you need- food, pool,views, bars etc
If you want walking way to the beach go to fairmont shp, it is 20 minutes from center,but you will see ocean from your window.
Taxi are expensive,would be 50$ to get from the airport to the Hamilton princess,but it is good.

  • Stayed May 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Epsom
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
Reviews in 29 cities Reviews in 29 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed February 10, 2013

I stayed here on a business trip in February 2013.

The hotel itself is fairly grand and the main public areas are quite impressive.

I had one of the suites on the first floor and the room was huge and fairly well equipped. The only criticism I had was that it was all a little dated and tired, the TV's in the room for example are at least 15 years old (CRT monsters), certainly in need of a refurbishment.

The staff were excellent, friendly and could not do enough to please.

We ate in the bar on our first night and had breakfast in the restaurant every day, the food was good and again the staff excellent.

I think that my only gripe would be the need for some renovation and renewals and, at the price charged, we paid in excess of $500 per night, I think that this is not an unrealistic expectation.

Room Tip: Join the presidents club or you will be charged to access the wifi
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreanneBoden, Manager at The Fairmont Hamilton Princess, responded to this review, February 26, 2013
Thank you for your recent reviews. We are always looking at ways to improve our historic property (more than 125 years) and as such the hotel is constantly refurbishing its guestrooms. I am terribly sorry that your room did not meet your expectations but can confirm that the entire Poinciana wing (66 rooms) will be renovated this coming November. I hope you we will have the opportunity to welcome you at The Fairmont Hamilton Princess in a not too distant future.
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Jersey, Channel Islands
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed January 31, 2013

I spent 4 days here on business. The hotel was good but not excellent. For example, the wireless was patchy and the corridors and room in need of some tlc. The restaurant was also worth avoiding, particularly given the expense and lack of service. That said, the place is steeped in history and a comfortable and convenient place to be based in Hamilton.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essex, CT
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 23, 2013

My wife has stayed at this hotel multiple times since 1982. This is her review..
While the name changes the people remain as lovely as ever. Kudos to the doormen who welcome you home.
The rooms are very nice, we booked the least expensive room and received an upgrade to the building by the saltwater pool. We had a balcony with a chair for 1 and a waterview.

The grounds are well kept, the rooms are clean.

Our booking included breakfast. On Sundays there is an omelet station and a waffle station. Otherwise it is a buffet breakfast with poached eggs, meats, cold cuts, fruit, cereals, juices, and a must try banana bread french toast!

We had requested a mini fridge, there is a grocery market called Miles about a 5 min walk from the front door of the hotel. We did not have one, although I had a confirmation email. I was told by the concierge (who I thought was quite rude) that they were available on a first come-first serve basis. We did wind up with a fridge.

The ferry between Hamilton and Southampton is not as short of a ride as advertised. My one real complaint. The captain is trying to save money by saving fuel and goes slower. Be prepared for a 45 min ride each way, not 20.

The beach (located in Southampton at the sister property) was clean and beautiful with ample amounts of chairs and umbrellas. The beach bar is so convenient as is the lounge chair service. It was so nice to be able to order a drink or lunch and have it brough to you. You can charge to your room which is very convenient as well.

Dining- we had lunch at Harley's on our first day as our room wasn't ready. It was good.

My favorite restaurant in all my travels is the Waterlot Inn and while Barry Cohen wasn't the Maitre'D, the new one from Canada is fantastic. He was quite informative regarding Ice Wine. We took the ferry over and a taxi back. Our dinner there was fantastic as usual, I don't think you can order a bad meal there.
If you go to the Swizzle Inn, go to the original-while there go to the caves or BAMZ.
There are some great new restaurants within a short walk to the hotel. One is Bouchee, another is Harry's (located near Miles Market). Portofino is an old favorite.

We went to BAMZ one day ( Bermuda Aquarium, Museum, and Zoo) because it was overcast (typical) and it cleared up later in the day.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreanneBoden, Manager at The Fairmont Hamilton Princess, responded to this review, February 26, 2013
Thank you very much for your recent review and we are happy that overall, your wife had a great stay with us. We feel strongly that our staff really is our best asset and they love going above and beyond to ensure our guests have a fantastic vacation. I am of course sorry to hear about the couple hiccups you encountered with the delivery of the fridge. The fridges are available on a first come first serve basis. The email confirmation your wife has received was to acknowledge the request and would unfortunately not guarantee that one would be available at your time of travel. Best to you and your wife and I hope to see you at the Fairmont Hamilton Princess in the not-too-distant future.
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Western NY State
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 7, 2013

Stayed here off-season late December through New Year's and early January, and as a result, the Fairmount Gold concierge not there, though the space was. First room assigned had a huge cracked sink, but the young and very accommodating staff moved us to a huge suite on one of the Fairmount Gold floors! Stunning! Then, no hot water, and though it took a few days to get that sorted out, the staff went out of their way to try to assist and should be commended for composure and excellent follow-up on what could have been a situation that could have ruined our vacation. The facility is very nice with two swimming pools, an excellent fitness facility and it is very close to the heart of Hamilton so getting around was very easy. If you want your toes in the sand, take the free ferry to the sister hotel, the Fairmount Southampton Princess and bask on the beach there as well as access those hotel facilities and charge things to your Hamilton Princess room!

Cannot say enough about the great staff, from the bellmen who knew your name after day one and were ever present at the doors to assist, get taxis, provide tips or just a warm greeting and smile to the reception staff and managers to the Heritage Court service staff to the wonderful and attentive housekeeping staff. Room service was always much quicker than stated. The in-house spa was, unfortunately, VERY pricey, so we did not avail ourselves of any of those services.

My companion got ill while there (not from food or anything!), and a call to the front desk got us a return call from a physician on call to the hotel who was willing to make a "house" call in the hotel or just call in a prescription. And all in just a few minutes and late at night!!

We thoroughly enjoyed the proximity to the city, restaurants and transportation that the hotel afforded us. Would we stay there again? Absolutely. For an off-season stay, it was lovely.

Room Tip: Until they finish the upgrade in the Poinciana wing, avoid those rooms!
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
38 reviews 38 reviews
38 hotel reviews
Reviews in 27 cities Reviews in 27 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed January 4, 2013

We stayed in this hotel in May 2012. We first received a good size room with parking view but it had only shower. We had told hotel that we need bath as we have a toddler so they upgraded us at no cost to a one bedroom ocean view, which was nicer.

The pros:
- walking distance to the city of Hamilton
- walking distance to restaurants, grocery store, public ferry and bus routes
- shuttle ferry to the Southampton Fairmont
- heated pool (only one is heated and it wasn't hot enough in May to use the other pool)
- planned activities such as grill night in restaurant, the Friday drink and bbq, etc
- Actual hotel staff (not restaurants) were very nice, friendly and accommodating (specially the door men who made us laugh every time and danced with my toddler to make her happy!)
- nice gym
- hotel rooms are clean and comfy but see the comment below about the rooms
The cons:
- I DON’t recommend this hotel for families especially with young kids. The hotel is not designed to cater to this kind of people. We had multiple concerns and talked to the hotel manager, who plainly agreed with us and said that we should have booked Fairmont Southampton for kids not this hotel!! So beware!
- The biggest con for us was that this hotel FEELS like a business hotel and most of the clientele were either business men or older couples. We were a family with toddler and this is not really a hotel for kids. We both travel LOTS for work to business hotels and found the ambient to be very similar to work not allowing us to relax and kick in the vacation mood. General hotel people were friendly to our toddler but the restaurant manager was NOT! He was an Indian looking guy and way too concerned about her for other guests and three times that we showed up for breakfast and dinner, he hid us in a corner not moving our table after our request and brought non-sense excuses. We didn't like their attitude as our child is really well behaved and goes to fancy quiet restaurant with us every week and she never misbehaves so this was not at all necessary. As such we didn't go for breakfast dinners anymore and then had difficult time finding good breakfast alternatives around.
- very far from nice beaches in Bermuda - yes you can take the shuttle to Southampton but we found it not an acceptable alternative to being close to a beach due to reasons explained below
- First when we heard that there is a free shuttle we thought this is excellent as we can be close to the city and then go to the beach when we need to. But in reality, the shuttle times were annoying. You would have to get up early and rush rush to make the last morning shuttle. From the other side you couldn't enjoy the afternoon beach for long as you had to rush back to catch the last shuttle. Then the shuttle ride was long and became a drag with a kid as most times the shuttle was full and we had to stand for 40 mins!!! Really, if you like to be close to the beach, this is not a good alternative.
- although the rooms were nice enough and comfy, they weren’t anything luxurious. We had terrible rain and during that time the carpet close to windows got terribly wet as the windows were leaking and our small balcony facing the ocean had a big puddle of rain water, which never cleared during our stay so we couldn’t use the balcony even two days after the rain! The was a dent in the balcony floor and deep enough to keep the water. The rooms were a bit dated (specially the mattress in our room!) and in my view need an updating as this hotel is not cheap!

  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockbridge
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 1, 2013

This hotel was very nice. The room was very modern and clean. The hotel was very close to the city of Hamilton. You could walk to all of the local restaurants in town and even walk to the bus terminal. I would definitely stay here if you want close proximity to the city. If you would rather have more hotel amenities, then stay at the South Hampton Fairmont. It has an indoor pool and Free Cookies and tea daily @ 4:00pm. There are more activities and excitement at the South Hampton Fairmont.

Room Tip: Please include breakfast with your room rate. It is well worth it. The buffet breakfast was excell...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreanneBoden, Manager at The Fairmont Hamilton Princess, responded to this review, February 6, 2013
Thank you very much for your review. I will make sure I share your nice comments with our colleagues. I just want to remind you that The Fairmont Hamilton Princess also serve Afternoon Tea daily. Recently praised by the New York Times as having the best afternoon tea in Bermuda, The Heritage Court is proud to continue this thoroughly British tradition dating back to the early 1800s. Please don't miss it next time you come visit!
Regards,

AB
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Additional Information about The Fairmont Hamilton Princess

Address: 76 Pitts Bay Rd, Hamilton HM CX, Bermuda
Phone Number:
Location: Caribbean > Bermuda > Pembroke Parish > Hamilton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 hotels in Hamilton
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Fairmont Hamilton Princess 4*
Official Description (provided by the hotel):
Overlooking the stunning blue waters of the breathtaking harbor, The Fairmont Hamilton Princess hotel offers everything you could possibly need to make your vacation a truly memorable experience. Our stunning Bermuda resort is steps from Downtown Hamilton and conveniently located near shopping boutiques, restaurants and nightlife.The Hotel offers both a Saltwater and a Freshwater pool, a complimentary ferry over to our private Fairmont Beach Club in Southampton.The Fairmont Hamilton Princess Bermuda hotel features well-appointed guest rooms, many with harbour views, private balconies and marble bathrooms. For unsurpassed luxury and service reserve a room on Fairmont Gold, a luxury lifestyle offering that pampers guests with its dedicated concierge, complimentary continental breakfast, afternoon tea and evening canapés served daily in a private lounge.For business or special events, groups of all sizes can enjoy the resort's multiple indoor and outdoor venues—30,000-square-feet of elegant reception areas and meeting rooms providing picturesque backdrops for unique gatherings, corporate functions and tropical weddings.Conveniently located in the mid-Atlantic, less than a two-hour flight from most east coast gateways, Bermuda is perfect for getaways year-round. ... more   less 
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Also Known As:
The Fairmont Hamilton Princess Hotel Hamilton
Hamilton Fairmont
The Fairmont Hamilton Princess Bermuda

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