If you are looking for the typical 5 Star Fairmont experience, this IS NOT the place to go. It's not a dump, but definitely not worthy of being flagged as a Fairmont. Stay at the Fairmont Southampton instead and take the ferry back and forth to Hamilton. The Princess is dated and service is lacking to nonexistent. It was a waste of time to try calling the front desk, since no one ever answered - based on other reviews, I guess this is common and apparently the issues never really get addressed by management. In looking at previous reviews, it seems many of the guests have had the same issues and receive the same comments from management yet nothing has improved. We did as little as possible at the hotel itself since you have to wait in the check-in line to ask questions/directions. There is no doorman and the concierge desk was unmanned the entire time we were there. We are President's Club members and asked if we could upgrade but were told that the Gold Level was closed for the season, whatever that means, even though "Fairmont Gold" signs were displayed at the front door and in the lobby. One of the few positive things I can say is that the location is good for dining in Hamilton with many good restaurants close by. Wi-fi is free if you are a President's Club member, but the service/connection is sketchy. I had a difficult time staying connected. Use the direct connection, it seems to work better.
We checked in during tea time and decided to go over for tea and relax. Bad idea. We were seated next to a mother with several out of control children, all under the age of 6, who threw screaming tantrums any time they didn't get their way - all the while Dad was seated at the bar ignoring the circus. We asked to be moved in order to have a conversation without trying to shout over them. After finishing their snacks and drinks, they finally left. As a parting gift to the rest of us still there, one of the boys pulled down his pants and peed in the coy pond that all our tables overlooked. I guess better that than relieving himself on one of the table legs in the restaurant. :) Incidentally, the selections for Tea are not "all that" and not really worth the effort if there are other things you are out doing. Go have tapas and cocktails at Mickey's at Elbow Beach. You won't be disappointed.
As others have mentioned, there is a $25 "gratuity" charge per day that will appear on your portfolio when you check out. There is no signage advising you of this nor were we told about it when we arrived. The fee is supposedly going for gratuities for housekeeping and bell service. When we asked about this fee at checkout, we were told this is standard for all Fairmont properties worldwide. This is absolutely not the case. I had never heard of this fee, nor have ever been charged a "gratuity fee" at any Fairmont I have ever stayed in. I called Fairmont Corp. today and was told this fee is only charged by a few of their resort properties but is not the norm. As an aside, I have no issue with the fee in and of itself, but would have liked to have been informed about this prior to tipping staff generously during my stay.
We were given a room in the Bermudiana House. We found the room a bit dated, even though we were told the rooms were renovated in 2008. We could hear the people in the room next door and above us. The drapery rod was damaged and our shower door would not stay closed nor would the shower head stay in place. Despite calls to the front desk - which takes forever to get anyone to answer - the issue was never addressed. We just took extra towels off the housekeeping cart in the hall and placed them on the bathroom floor. Calls to front desk for regular coffee went unanswered. I ended up going down there and asking for it, only to be told I had to get it from housekeeping. I explained we were going to be getting ready to go out in a bit and was assured someone would be there momentarily with coffee for the machine. It arrived, over an hour later. Fortunately, the restaurant let us move our lunch reservation back.
The Bermudiana House is apparently the better place to be. We were told "Fairmont Gold" c...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.