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“Great location, but...” 4 of 5 stars
Review of The Fairmont Hamilton Princess

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The Fairmont Hamilton Princess
4.0 of 5 Resort   |   76 Pitts Bay Rd, Hamilton HM CX, Bermuda   |  
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Ranked #3 of 3 Hotels in Hamilton
Certificate of Excellence 2014
Hoboken, New Jersey
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Great location, but...”
4 of 5 stars Reviewed December 4, 2012

We stayed at the Fairmont Hamilton Princess on 11/28. It was our first trip to Bermuda, and we were very excited. Our room was at the Bermudiana House, and supposed to have either harbor view or bay view, instead our room was located behind the elevator shaft and facing hotel courtyard. The room description was deceiving, and we had to change the room to across the hall way. Because we have a 2 year old child, it wasn't easy to move!! For the price we booked at, the room should have been better than that "noisy & no-view" room. Other than this disappointment, we liked the hotel. Location is great, and we enjoyed walking around the town of Hamilton. Because this hotel is used for business a lot, we felt attention from the hotel to a small family like us was somewhat minimum. We liked the hotel facility such as ferry service to the sister property the Fairmont Southampton. It was also very nice to walk around the hotel - they had a great Koi pond which our child enjoyed a lot. We don't mind staying here again, however we'll probably book the gold level next time.

Room Tip: Gold level should be better than any other rooms, and due to the risk of getting bad room like ours...
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,023 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (266)
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English first
Amesbury, Massachusetts
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 28, 2012

My family has been coming to Bermuda for over 40 years. We stay at the Hamilton Princess (now Fairmont). The location is wonderful in that it is in downtown Hamilton, near the ferries, shops or a short walk to the bus station. It is on the harbor and has a boat that goes back and forth between the Hamilton and Southampton Princess, so you can spend a day at the beach. The staff is amazing and the food is wonderful. Some rooms are beginning to get a little outdated, but this is a Bermuda gem. There is a spa on site, a few local shops and then the fresh water and salt water pools.

Room Tip: We like to stay in the hotel wing that has the 2 room suites...the Pitts Bay wing? You have a bedro...
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Island, NY
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 28, 2012

Very pretty hotel in a great location, if you are looking to stay in Hamilton, where there is much to do. This was a girl’s trip and we had a great time despite the horrid weather. You have to book a Gold room. It is well worth the extra cost and the food presentations are lovely and quite bountiful. We were able to fill up at breakfast and then just snack throughout the day until we went out at night in town for dinner. So many fine restaurants to choose from in Hamilton. And yes, a little pricey, but we live in NY and are used to this. The food is top quality. The food and drinks in the hotel bar were good as well and the atmosphere was lively. The service in the Gold Lounge was fabulous as well and the concierge lined up all our dinner reservations quite efficiently.

I did check out a basic room in the old wing when I was there, and I was not impressed. It felt like a cheap motel. I would not be happy paying $300 a night for that. If you can’t afford the Gold, upgrade to a room in the newer wing. It is well worth it.

All in all, Bermuda was great as a weekend get-away. Great food, very nice hotel with great service and very safe feeling even late at night. The nightlife is decent too and there are cute International men there. Always a plus! I will be going back when it warms up again and will hopefully have better weather.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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AndreanneBoden, Manager at The Fairmont Hamilton Princess, responded to this review, December 14, 2012
Thank you very much for your nice comments. I was delighted to learn that your entire experience on Fairmont Gold was so enjoyable and that you had a truly memorable stay with your girlfriends. I am pleased to confirm that the Poinciana wing rooms will be renovated in the next few months to bring them in line with our other accomodations. I hope we will see you again soon! Regards, AB
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Leicester, United Kingdom
Top Contributor
52 reviews 52 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 27, 2012

Stayed 18th to 26th November. Main restaurant closed - also at sister hotel - for 'refurbishment. However, concierge extremely helpful in reccomending alternatives and on discovering we were celebrating a birthday arranged a 'celebration' both at the restaurant we attended and back at he hotel (champagne and chocolates on the baclony). the Princess is in an excellent location to visit all the island and despite being 'out of season' we found travel easy using local buses, and ferries durig the day and taxis for evening outings. Hotel boat to sister hotel to use the beach and 'resort' style facilities is worth the trip. Again, concierge at the Princess arranged a courtesy room at the southampton so we could change for dinner after being on the beaches. It is worth taking the 'gold' package which includes a light buffet breakfast of hot and cold items plus the exclusive lounge and check in/out facilities. also more personal and extremely attentive sevice from dedicated staff. We requested particular room options after arrival and staff were quick to satisfy all requests. I would reccomend this hotel for those wanting a good base to see the island with excellent and professional service. The hotel is well used by business for conferences and events and has a good business section. if you are a family partiuculary with young children, the sister hotel with its resort facilities is more suited.

Room Tip: High levels. Gold upgrade. Request a balcony if you book 'gold'. These rooms do not have...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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PLYMOUTH, ENGLAND
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 23, 2012 via mobile

We booked in for 10 days in order to attend the Bermuda Classic Rugby Tournament from 9th - 18th November 2012. Our room was 611 and was adequate for us. It had a view over the front of the hotel and the lovely properties opposite. The buffet breakfast was to sustain us until we ate at the Rugby venue. We visited the Sister Hotel Southampton via the hotel ferry which took about 25 minutes, several times. The views from the ferry were awesome, lots of smaller islands with pastel coloured properties and no doubt very, very expensive! The beach at the Southampton was beautiful as was the surrounding Golf Course. However the location of the Princess was much to our advantage as when not at the rugby, we were able to take the short stroll into Front Street and its Restaurants. Bouche's restaurant very near the Princess served beautiful Mussels!. The weather during our stay was very pleasant even though we did have a light shower or two most days, but it was very warm at 23degs day and night. It was lovely to sit by the pool and watch the marine craft going by and to feed the fish? We would and will stay at this hotel again. The bar and foyer were always pleasant to sit in and listen to the grand piano being played in the afternoons. The Coy Carp in pools around the rear of the hotel were so great to watch especially at feed time. With its history and location this is a great hotel and worthy of its star rating. Well done Wesley, you made us welcome every time we returned " Home ". Nattacha served us well at the pool bar and we were amazed at her knowledge of the history of Bermuda and of the Hotel and its famous visitors.

Stayed November 2012, traveled as a couple
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St. John's, Canada
Top Contributor
250 reviews 250 reviews
61 hotel reviews
Reviews in 61 cities Reviews in 61 cities
170 helpful votes 170 helpful votes
3 of 5 stars Reviewed November 17, 2012

We stayed two nights at this Fairmont before moving to the sister hotel in Southampton. The Southampton was a better place for our purposes, but the Hamilton hotel has definite positives.

For anyone doing business in Bermuda this would be an ideal location as you can easily walk downtown. That is an advantage for meals as well.

We had to wait over an hour for our room but were pleasantly surprised with the lovely ocean front suite. All the usual top level Fairmont amenities were there.

We enjoyed sitting at both pools and the heated pool was welcome, as the weather was not overly warm.

We had tea in the casual restaurant, which was quite pleasant, but a bit overpriced. We ate one meal at Harley's as it was closed for supper the second night. The food was fine. We were unsure why they would close the only nice restaurant on a holiday weekend when the hotel was full.

Overall, it was a standard hotel but nothing really special. The Southampton however, was very good.

Room Tip: Overlooking the bay is best.
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Berlin, Massachusetts
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 16, 2012

This was our 3rd stay at the Hamilton Princess over the last few years. This time, we had the pleasure of meeting Kerrie the concierge shortly after we checked in. She really made the difference in this vacation for us: from a hand written invitation to the Friday night sunset cruise on the M/V Venetian, to meeting the Governor of Bermuda at the hotel gallery, to inviting us to help clean, measure, and weigh the green sea turtles at the Bermuda Aquarium - she was absolutely fantastic and a major asset to the hotel. We had more Bermudian adventures in four short days then we have on any previous visit to the island.

Unfortunately, the afternoon before we were to leave, we learned that we couldn't get back to the States for at least 3 days due to Hurricane Sandy; which was good and bad. I know you're thinking "boohoo trapped in paradise" but it wasn't all fun and games. We had to book 2 more nights at the hotel which we hadn't budgeted for. Thankfully the Fairmont worked with us and many other couples in the same situation to ensure a fair rate for our "extended stay". They certainly didn't have to do this but really displayed great customer service and concern during this emotional time for those of us from the east coast.
We’ll be back!

Room Tip: Rooms 662 thru 668 have amazing balcony views of the courtyard, Hamilton Harbour with it's frequ...
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreanneBoden, Manager at The Fairmont Hamilton Princess, responded to this review, December 14, 2012
Thank you very much for your great comments. I am glad you got to enjoy Bermuda in a different manner... Kerrie is a fantastic colleague. We take pride in working with individuals who share our commitment to providing exceptional service. I hope we will see you again soon!
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Additional Information about The Fairmont Hamilton Princess

Address: 76 Pitts Bay Rd, Hamilton HM CX, Bermuda
Phone Number:
Location: Caribbean > Bermuda > Pembroke Parish > Hamilton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Hamilton
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Fairmont Hamilton Princess 4*
Number of rooms: 410
Official Description (provided by the hotel):
Overlooking the stunning blue waters of the breathtaking harbor, The Fairmont Hamilton Princess hotel offers everything you could possibly need to make your vacation a truly memorable experience. Our stunning Bermuda resort is steps from Downtown Hamilton and conveniently located near shopping boutiques, restaurants and nightlife.The Hotel offers both a Saltwater and a Freshwater pool, a complimentary ferry over to our private Fairmont Beach Club in Southampton.The Fairmont Hamilton Princess Bermuda hotel features well-appointed guest rooms, many with harbour views, private balconies and marble bathrooms. For unsurpassed luxury and service reserve a room on Fairmont Gold, a luxury lifestyle offering that pampers guests with its dedicated concierge, complimentary continental breakfast, afternoon tea and evening canapés served daily in a private lounge.For business or special events, groups of all sizes can enjoy the resort's multiple indoor and outdoor venues—30,000-square-feet of elegant reception areas and meeting rooms providing picturesque backdrops for unique gatherings, corporate functions and tropical weddings.Conveniently located in the mid-Atlantic, less than a two-hour flight from most east coast gateways, Bermuda is perfect for getaways year-round. ... more   less 
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Also Known As:
The Fairmont Hamilton Princess Hotel Hamilton
Hamilton Fairmont
The Fairmont Hamilton Princess Bermuda

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