We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Go for the Gold!” 4 of 5 stars
Review of The Fairmont Hamilton Princess

Save Saved
You added The Fairmont Hamilton Princess to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for rooms, adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
The Fairmont Hamilton Princess
4.0 of 5 Resort   |   76 Pitts Bay Rd, Hamilton HM CX, Bermuda   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Price
The Fairmont Summer Offer
Ranked #3 of 3 hotels in Hamilton
Hamilton, Canada
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
“Go for the Gold!”
4 of 5 stars Reviewed November 8, 2012

We accompanied our elderly parents to Bermuda to visit our son and his wife. On an earlier visit this summer, I had searched for accommodations in Hamilton with elevators and full air conditioning and decided my family required the Fairmont. The hotel prices were high but Bermuda is simple expensive. The Fairmont Gold was ideal for my elderly parents – and perfect for us too. The fabulous gold lounge was reminiscent of the elegance of days gone by. Included is a delicious buffet breakfast (fruits, pastry, and always a few hot items including yummy eggs Benedict), high tea with sweets (even the scones and clotted cream) and in the evening an honor bar & hot and cold appetizers. Teas, coffee's (latte etc) and cold drinks were always available. The quality of food was excellent. The Gold staff provided exceptional friendly, professional service. I loved it as you can tell.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreanneBoden, Manager at The Fairmont Hamilton Princess, responded to this review, November 14, 2012
Thank you for your kind review. I am delighted to learn that your entire experience on our Fairmont Gold floor was so enjoyable and that you had a truly memorable stay with your parents. I hope we will have the pleasure of welcoming you back in a not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

948 people have reviewed this hotel

Traveler rating
    405
    342
    116
    51
    34
See reviews for
145
428
48
151
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (242)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Northampton, MA
Top Contributor
109 reviews 109 reviews
27 hotel reviews
Reviews in 54 cities Reviews in 54 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed November 7, 2012

I am NOT a fan of the large hotel nor of Fairmonts in general. But I will be returning to the Hamilton Princess. We booked the Hamilton Princess because of the price. But every single member of the staff went out of their way to see that things went smoothly. Even though we officially had a non-cancelable reservation, when Hurricane Sandy prevented a timely arrival, our changed arrangements were handled calmly and very fairly. We had a delivery not show up, the staff took the problem in hand. We splurged on one meal in the restaurant. The service was fabulous (food too.)

The location is great. You can safely walk (not all Bermuda roads have sidewalks or even berms) to many restaurants and other Hamilton locations. The bus stop and ferry terminal are not far.

Our room was on the fifth floor of the main building with a very nice balcony. View of the harbor. Only downside of these rooms were the acoustics. You could hear every word on the patio below, we were not able to sleep with the door open even though the nights were mild.

Air conditioning was great. The fan ran constantly, (and relatively quietly) so we got good sleep.

Room was a bit shabby, but clean and just fine for the price. We will go back.

Room Tip: Splurge on a balcony.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, MA
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 of 5 stars Reviewed November 5, 2012

We had a great stay at the Fairmont Hamilton. Enjoyed the location - easy walk into town for the restaurants and bars in the evening. Ferry to Southampton property was easy to use, and well worth the trip. The beach there was beautiful and could access Horseshoe Bay as well. Would strongly consider staying here again on the next trip to Bermuda.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bourne, Massachusetts
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 5, 2012

My husband and I were "stranded" in Bermuda due to Sandy - could not have been stranded in a better place! The staff were so accomodating and helpful with extending our stay (and even before the storm) that you would never know anything was happening. Everyone from the doormen to the desk clerks to the restaurant staff were 100% professional and friendly, making us feel more like friends than customers. To me, they are all assets to the Fairmont chain.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scotch plains
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 29, 2012

The Princess service can be described as classy and special. The Bermudian House Suite was lovely and the staff was nice, polite and professional. Especially Mr. Carr. I do quite a bit of traveling for work and pleasure and this trip was one of my top 5 this year!!

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreanneBoden, Manager at The Fairmont Hamilton Princess, responded to this review, November 2, 2012
It's a pleasure to know you had a truly memorable stay, due in part to the efforts of Andre Carr. At The Fairmont Hamilton Princess, we take pride in working with individuals who embody our commitment to providing exceptional service. I am delighted to share your accolades with him and congratulate him on a job well done. I hope you will be back soon! Thank you for sharing your kind comments in this forum.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elmwood, Illinois
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 24, 2012 via mobile

Whenever we are in Bermuda for business, we stay at the Fairmont Princess in Hamilton. It is a little trek from the airport, but worth the trip. This time we were lodged in the recently renovated Bermudiana House on the grounds. Even though the entry areas are still a bit small, they have made the rooms much more functional and well appointed. It now has a double-head shower and the sinks have just enough room for your ditty bag! (previous rooms did not) There are accessible power outlets for all your technological devices as well. The service is standard 5-Star Bermuda as is the price of everything. If you are traveling, I highly recommend George Trott's Transportation Service (441-537-8254) they are completely reliable and have excellent vehicles with plenty of room.

Stayed October 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cleveland
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 22, 2012

We change rooms 3 times within 7 days. Extreme inconvenience and poor in-house communication turned a frustrating experience difficult. Service recovery effort lacked follow through and was not commensurate with the issue. Rooms are not consistently clean.
However, on a brighter note, several people stood out as customer care agents: Antoinette, the barista who greeted me every morning at 6:00. Wayne, Richard, and the other security guard who brought coffee for me at 4:00am when I wrote.

Kerryn & Sara (sushi) from the salon provide fabulous services. I highly recommend a reflexology treatment & facial.

Jaya is a customer service giant! Fine ate his table and you're certain to have a culinary experience! He is fantastic!

Is it possible to get the ginger & raisin scone recipe? Everyone should experience high tea at the Fairmont Princess!

Fantastic location and the happiest doormen to greet you!

  • Stayed October 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for rooms, adults
Price Your Stay

Been to The Fairmont Hamilton Princess? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Fairmont Hamilton Princess

Address: 76 Pitts Bay Rd, Hamilton HM CX, Bermuda
Phone Number:
Location: Caribbean > Bermuda > Pembroke Parish > Hamilton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 hotels in Hamilton
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Fairmont Hamilton Princess 4*
Official Description (provided by the hotel):
Overlooking the stunning blue waters of the breathtaking harbor, The Fairmont Hamilton Princess hotel offers everything you could possibly need to make your vacation a truly memorable experience. Our stunning Bermuda resort is steps from Downtown Hamilton and conveniently located near shopping boutiques, restaurants and nightlife.The Hotel offers both a Saltwater and a Freshwater pool, a complimentary ferry over to our private Fairmont Beach Club in Southampton.The Fairmont Hamilton Princess Bermuda hotel features well-appointed guest rooms, many with harbour views, private balconies and marble bathrooms. For unsurpassed luxury and service reserve a room on Fairmont Gold, a luxury lifestyle offering that pampers guests with its dedicated concierge, complimentary continental breakfast, afternoon tea and evening canapés served daily in a private lounge.For business or special events, groups of all sizes can enjoy the resort's multiple indoor and outdoor venues—30,000-square-feet of elegant reception areas and meeting rooms providing picturesque backdrops for unique gatherings, corporate functions and tropical weddings.Conveniently located in the mid-Atlantic, less than a two-hour flight from most east coast gateways, Bermuda is perfect for getaways year-round. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Amex, Expedia, Travelocity, Tingo, BookingOdigeoWL, Otel, Venere and Jetsetter so you can book your The Fairmont Hamilton Princess reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Fairmont Hamilton Princess Hotel Hamilton
Hamilton Fairmont
The Fairmont Hamilton Princess Bermuda

Owners: What's your side of the story?

If you own or manage The Fairmont Hamilton Princess, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

;