Significant disappointments in just the first half day.
- had to wait until 4pm for our room to be ready, but checkout is at 10am. Never experienced a hotel that needed that much time.
- room is small, very small.
- Extremely disappointing... We needed milk for our baby and arrived at the store in the lobby at the time it just closed. The lights were still on and staff was in the store. To add to it, another hotel guest was also there at the same time and needed milk as well. We were both polite in asking, but they declined to service us by saying the store was closed. We went to the front desk with the issue, where no one was to be found. They came out shortly and were of no assistance, saying that we can put the concern in our survey. What a simple opportunity to satisfy a guest in significant need and they blew it!
- And... They have their cleaning staff vacuuming the lobby and elevators at 10pm. 10pm is prime time to relax in the lobby and they are vacuuming. Simply clueless on service!
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- Also Known As:
- Marriott`s Aruba Surf Club Hotel Palm/Eagle Beach
- Marriotts Palm Eagle Beach
- Marriotts Aruba Surf Hotel
- Marriott Aruba Surf Club
- Marriotts Aruba Surf Club
- Aruba Surf Club
- Marriott Palm/Eagle Beach
- Marriott Surf Club Aruba
- Marriott's Aruba Surf Club Palm - Eagle Beach