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Marriott's Aruba Surf Club: Traveler Reviews

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TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 247 reviews
247 Reviews
5.0 of 5 stars
109
4.0 of 5 stars
84
3.0 of 5 stars
24
2.0 of 5 stars
21
1.0 of 5 stars
9
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#7 of 17 hotels in Palm/Eagle Beach
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  • Rooms: 218
Address:
103 L. G. Smith Boulevard
Palm/Eagle Beach
Aruba
Check Rates: $399 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Marriott's Aruba Surf Club

( 6-10 of 247 )
“Maybe OK for owners”

Marriott's Aruba Surf Club

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3 of 5 stars
Brentwood , TN
Jul 12, 2008
3/6 found this review helpful

Stayed here for 3 days in early July with 2 preteen sons and my DH. Let me state right away that we had just come from the Tamarijn Resort on Druif Beach (where we stayed for 4 nights) and had stayed a week back in 2006 at the Radisson, just a half mile away. Perhaps, if the order of our hotels stay this trip had been reversed, this review might be different. Here goes:

We read alot of mixed reviews before arriving and had chosen the Surf Club mainly because we wanted our sons to meet other kids and for the lazy river and slide. In these aspects, the hotel delivers. The pool area is truly lovely and there are lots of kids everywhere. There is also a game room for those video addicted.

However, this is a hotel we would not return to. Upon arrival, Franklin greeted us, shook hands, took our luggage and gave us check in instructions. We were off to a good start.....unfortunately, the front desk staff didn't seem to know what a smile was. Our room was not ready so we thought we'd look around a bit. After 45 mins, we returned and were again met with (different) grumpy front desk staff...and still no room was ready (tho' others had come and been checked in after us). After another 20 mins, a trainee (whom we hadn't seen earlier) smiled (hooray!) and "found" a room.

Upon entering the room, we were not impressed. Yes there were granite countertops on the bath vanity but we have those at home and the rest of the room decor, while fine, reminded us of a New England room, rather than something in the Caribbean. The size (we had a "lock out" as we didn't plan to spend much time in it) was no larger than the room at the Tam (where we had left many smiling employees) and had a miniscule balcony. Oh well, we weren't there for that.

Heading down to the pools and beach was an experience. As it was mid afternoon, every pool lounger was taken. Every single one. And they were all literally edge to edge and were the "strap" type I've never found comfortable. At the beach, there were so many rows of "biminis", crowded palapas and chairs that I wondered if we needed a periscope to see the water. There was also apparently a fishing contest going on that day so the place was packed with boats, beer tents, etc. At that point we headed back to the pool.

And, again, they are lovely. What others have written is true, tho', the wind (especially by the pool with the slide) will blow you away (literally--or at least your items). Since it was happy hour, the swim up bar was packed 3-4 people deep.

Another gripe: lack of info about activities. Again, the front desk staff didn't have any handouts (nor were they in our welcome package) about what took place when. There were generic signs posted in the elevators such as "Wed--Bingo" but it tooking asking the security guards (who were the most helpful staff we ran across other than Franklin) before we were directed to the location of the concierge to pick up a more specific list. Again, perhaps owners more familiar with the Marriott system may have known this info that we "guests" had to figure out on our own. By the way, in addition to the "towel game/morning line-up" and the "towel color guard", you will also need your "pool bracelet" to use the waterslide.

Since we spent the majority of our days at the Surf Club off property doing excursions, I don't know that I can give it a fair review---and I want to point out that it does have a great perk of free use washers and dryers on the first floor --but I do know that there wasn't anything appealing enough to bring us back.

One other note: as there is no real eatery on property (the Marketplace does offer box salads/sandwiches, muffins, and other lite fare) alot of reviewers talk about Moombas right next door on the beach. We ate there in 06 and again this trip but found that Hadicurari just before it has even better service, higher quality food and a lower price.

My advice? If you want a place with lots of Americans who like to keep active and lots to do (once you figure the system out), stay here. If you want a relaxing vacation with a palaypa of your own and a Corona like view where people from all over the world treat you like friends, stay at the Tamarijn.

  • This TripAdvisor Member:
    • Liked — pool area
    • Disliked — too crowded
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coolrun2's Summary
Date of Stay: July 2008
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: January 17, 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Young singles, Great pool scene, Families with young children, Families with teenagers
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $399 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“enjoyable family vacation at the surf club”

Marriott's Aruba Surf Club

Jul 10, 2008
0/1 found this review helpful

My Husband, 18, 16, and 12 year old and myself stayed at the Aruba Surf Club, July 1st through July 8th. We all had an awesome time. The pool was great, the beach was awesome, always got help from the employees at the beach, helping out with chairs and making sure we had enough chairs for all of us.
The buffet for breakfast at the hotel was delicious, big variety for all!! We went to Moomba Beach at the Surf Club, it was okay, also went to Amasonia, this restaraunt was amazing, they came to our table and carved the meat right in front of us, the food was awesome!! Also went to El Gouchos, if you like steak, this is the place to go, unbelievable steaks!!
We went on the 8 hour jeep excursion with ABS tours. It is a guided tour in a jeep, they let you drive your own jeep if you want to, my Husband drove our jeep, what an experience!! They took us to the lighthouse, the church, bat caves, baby beach (a must see) the ostrich farm, ( one place I did not want to go to, but really enjoyed it) the natural bridge and the natural pool. If you want to see some or all, this is the tour for you.
This was our first trip to Aruba, we have been to alot of islands in the caribbean, but this resort and Island was the best!!
The employees were verry friendly always willing to help and answer any questions we had.
Bring your own tubes for the lazy river and the beach, they have a pump near the towel hut to blow up all your tubes. Also a collapsable cooler for the beach.
There is also Ling and Sons for groceries, reasonably priced.
Lots of shopping !!
Go and have fun, please don't listen to the negative, this resort is top notch!!

  • This TripAdvisor Member:
    • Liked — full kitchen and comfy bed
    • Disliked — i liked everything
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mollymolex's Summary
Date of Stay: June 2008
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: February 07, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Shopping, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $399 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Very nice property!”

Marriott's Aruba Surf Club

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4 of 5 stars
Virginia Beach, VA
Jul 6, 2008
1/2 found this review helpful

We just returned from a family vacation at the Surf Club. The property is very nice with lots of amenities. We really enjoyed going back and forth to the Stellaris for brunch and shopping at the Ocean Club. The kids loved the lazy river and the bar food and drinks were marvelous. My only complaint....people seem to go to the pool very, very early and hog up all the lounge chairs by placing their towels in the chairs. If you attempt to come down to the pool at 10 am to find a place to sit or lay good luck! The worst thing is that half of those people never seem to even come to the pool and the Marriott needs to do more to curb this behavior. It made it very hard to find a place near the pool to watch my son who isn't a great swimmer.
We bought groceries at Ling and Sons- you really don't need a car here, the taxis are affordable and many restaurants are within waling distance. Ask the resort about the walk way from the resort over to the Playa Linda area....good dining at Smokey Joes (great for kids and affordable), loved Texas de Brazil but expect to pay $45.00 per person...children 6-12 are 1/2 price. Also definitely sign kids up for parents nite out if you want a nice dinner at Ruth Chris without the kids at the Stellaris.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bubliegrl's Summary
Date of Stay: June 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: January 27, 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Shopping, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $399 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Very nice stay at the Surf club”

Marriott's Aruba Surf Club

Jul 3, 2008
3/4 found this review helpful

Just got back last night(July3) from a 5 day stay at the Surf Club. I will start at the beginning of my journey. I read every single review when it cameto the Surf Club, so I was a little leery about things( my husband also said I was getting crazy). We had bus service already set up through the travel agent, so the bus had to drop off other people at their hotels, so it took a little longer to get to our hotel. We finallly arrive and they tell us our room has to be inspected by a supervisor. I thought that was a little strange, so we took the kids 3 and 6 to the pool area. When the room was finally ready , We went upstairs and I was very happy until I opend my balcony and in order to see the beach, I had to lean overthe railing. Well thats not what I paid for. I went down to the front desk, to speak to a manager.I had an Ocean View is what I was told. Well I told him, the room was considered a partial island partial ocean view. He said they didnt have anything that night , but they would try to accomodate me with another view the next day. WELL when they told me the new room was ready, I was very happy. We had a room on the 6th floor room7623 overlooking the lazy river and the ocean. When you read about bringing your own floats, its true. They have an air pump by the pool house to inflate them. Some people had those big gigantic floats, which were too large. There is a sign posted if its larger than 36in you have to use them at the other pool.
*SUN BLOCK - is a must I had 70 on the kids (aveeno and neutrogena sell it)and I must have missed reapplying because they both burned a little around their eyes. Dont go less than 50 on the kids
*THE LAZY RIVER was a little noisy at times but there are a lot of kids so what else would you expect. The wind is incredible. Be sure to hold on to your drinks,floats,hats and everything else. we saw a chair or two wind up in the pool. We also did some night swimming with the kids. This seemed to be the best time, because it was not crowded like in the day time.
* THE CHAIRS. Dont expect to rise at 6 or so and leave towels on the chairs. Security will just remove them before 7:30. The best
chairs are the ones with the canopy on top. They are great if the kids want to nap. We went to the beach a couple of days and my husband went down around 6:30 or 7 and put some towels on the front palapas right in front of the beach. When walking into the water, it is a little rocky so be careful and then there is a little dip and the sand is fine. I get a little weird about stepping on things I dont know, so I had on my beach shoes.We had no problems and once again the wind is crazy down there also. without the wind it would be unbearable.
*FOOD- I brought some snack foods from home(boxed cereal, breakfst bars, fruit cups, etc and checked it in with the other luggage. Things are very expensive down there I went where everyone said to go (lings and sons) for water and beer. No you should go where the locals go, I think it was called kong supermarket. The taxi was $9 each way, this seems to be a regulated price. We ate dinner out everynight. We tried tony romas- good, Moomba- horrible dinner then we tried to give them a second chance for breakfast and that sucked also. The kids wanted to go to TGI fridays and that was good(fast service). Texas de brazil is excellent for adults and children who like meats. The meats were very salty but they will i guess soak it if its too salty for you. There were no prices so you know what that means $$$ Me personally, I dont like to send food back. Simply fish was another good restaurant $$$. We ate breakfast at the Marriott stellaris buffet $20 for adults. it was very good. Hadicuraci we wanted to try, but my son has a peanut and shrimp allergy and they didnt seem to know if things were made in peanut oil or if they made chicken fingers in the same oil that they made the shrimp in, so we didnt want to chance it and left. We heard that The lighthouse restaurant was great but we returned our car already.
WE rented a car from the hotel for a day $40 or you can have it for $90 for 3days. I went into town because I saw Louis Vuitton and other shops, but the prices were the same as in the US. They do have a lot of fake coach, fendi and Gucci stuff at the flea markets, but You really have to look it over. I have a real gucci bag and I bought a fake wallet to go with it, I didnt see a difference and NO one is going to look in my pocket book (smile). The butterfly farm was full of very beautiful butterflies but it is outside and very hot.
*THE PEOPLE- It seemed that I was the one who had to say good morning first, and not a lot of them were very smiley, but who cares right? The Manager who accomodated me was named Ceasar very nice person.
The shops and market place at the ocean club are better than the Surf club. Oh I forgot the Iguana's are every where. Big ones and small ones.
We took a taxi when we left to avoid all the stops, that the charter bus would have made. $20.00 We had I think 3 or 4 checkstops in the airport, so you will need at least 2 hours especially if you get stopped at customs for something.
Over all I had a great time and I would go back to Aruba again. I picked the Surf club for the lazy river, but I think i will try the Ocean Club or another hotel next time, when my kids get a little older.

  • This TripAdvisor Member:
    • Liked — Pool and Ocean View
    • Disliked — The expense of certain items
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydryamom's Summary
Date of Stay: June 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: May 03, 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, People with disabilities, Pet owners
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $399 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Too Many Children!”

Marriott's Aruba Surf Club

Jul 2, 2008
4/5 found this review helpful

Nice place but too many children. The kids are running around a great deal and this is really a family resort. If you have a family you will love it. Otherwise, you find yourself headed for the strip of restaurants and bars which are nice but the same as we have at home (Hooters, Fridays, etc).

You have to pay for internet access with your credit card. The maid service comes in the afternoon. Really not what I expected from Marriott as a reward member.

I would not recommend for singles or couples without children. There is basically no nightlife other than gambling and the casino. You have to go off property for real nightlife and entertainment.

The drinks are overpriced and the food is just okay. During happy hour there are just 3 featured drinks.

  • This TripAdvisor Member:
    • Liked — The beach was on the property
    • Disliked — Too many children
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cream44's Summary
Date of Stay: June 2008
Traveled with: Other
Visit was for: Other
Age group: 25-34
Member since: July 02, 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Families with young children, Families with teenagers
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $399 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Marriott's Aruba Surf Club

( 6-10 of 247 )
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Marriott's Aruba Surf Club Address

103 L. G. Smith Boulevard, Palm/Eagle Beach, Aruba