Last year we visited Aruba and stayed at the newly renovated Hyatt - an awesome first class hotel - rooms were small and pricey, but first class. This year we stayed at the Marriott Surf Club - Very large spacious room, full kitchen, washer and dryer 2 tv's which is a benefit when you have kids. Though we loved the room, we were a bit dis-appointed with the hotel. The front desk, housekeeping and concierge were all very understaffed. We booked a dive trip and when doing so asked why the rate was so much higher this year than last, we were told the cost went up - the reality was that the Marriott concierge tacked on a $26 booking fee - when we questioned this upon checking out we were told it is what it is - we tried to discuss this with the front desk supervisor or hotel manager neither was available - we will be taking this up with American Express at a later date.
The housekeeper came to our room to tidy up no earlier than 5PM most days - many days she came between 5:15 and 5:30 - just the time we were arriving back to get ready for dinner. Needless to say we didn't have our room cleaned most days.
The hotel does not have a restaurant for breakfast and there are limited choices available on site.
The hotel has a limited policy for renting shade at the beach - you can rent a hut for no more than 2 days at a time for the cost of $15.00 a day- they place your name on a reservation card and you are responsible for setting up your own chairs. If you don't rent a hut you can get up at 7:30 to place your belongings on a non reserved hut to save your spot, but, be aware that if you leave your hut vacant during the day for a 2 hr period or more, the hut police will take away your items and you have lost your shade. The same goes for the pool - no reservations for shaded areas and if you leave your items for 2 hours or more , your items will be removed.
The resort is clean and well maintained our only complaint was a HORRIBLE smell coming from a vent down near the beach - when we say horrible it was like smelling an overflowing septic tank in the hot summer sun.
Last we highly recommend Casa Tua - (near the Hyatt) for dinner - also the Aqua Grill and Tomato Charlies all excellent meals with wonderful wait stuff. Watch when you go to dinner many restaurants are now charging a 15% service fee which is not tip for your server - this is for parties of any size - Casa Tua and Tomato Charlies do not do this.
If you are going for only a few days, consider the Hyatt - if for a week or more the Marriott has advantages -





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Check in / front desk

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