Stayed at Aruba Surf Club for a week in March 2013, as I was attending a wedding at the Marriott Stellaris. 4 30yr olds shared the 2 bedroom suite for a week. Do not go to this property expecting a hotel experience. This is a timeshare, the help at the property will not go out of their way to make you comfortable or even show that they care about your stay. The week started off bad when they do not only have a 4PM check-in time meaning you miss your first day in Aruba, but when i did finally check-in at 4:30 my room still had not been cleaned, and they send me to a room with the staff still there working. What can take so long to clean the rooms? After finally checking in i thought i could at least enjoy a little beach time and the sunset on the first day. I headed to the beach, and after the sunset decided it was a good idea to relax after a long day in the jacuzzi. Went to jacuzzi and saw that there was a man passed out drunk in the jacuzzi. Security came by to make sure he was ok but did not ask him to leave or think it was a good idea to get him out of the jacuzzi. After 15mins in the jacuzzi I thought it would be great to experience the lazy river and see what it was like. I took 1 trip around the lazy river, 5 minutes time, and the drunk guy in the jacuzzi woke up and left, but when he left he took all my stuff. My bag with 2 ipods, and iphone, a kindle, my beach speakers, all my sunblock, my flipflops, my towel. He was so drunk there was no way he knew what he was doing. The security guard watched him leave and take all of this stuff, but had no way of knowing it was not his. When i came back from lazy river to get my stuff security guard said that they guy had just walked away with it. He didn't know where he went. Rather than call on his walkie talkie to other security, or really help, he made no big deal of it. I looked around and could not find the guy. I went to front desk since i now no longer had a key to my room, and they also did not care that my stuff had been stolen. Just smiled and said here's your key. At that point i was ready to flip out, I asked if they had any security there that would care that items were being stolen from their pool area, as it does not make for a fun vacation if you can't trust the stuff you leave by the pool for 5 minutes, and said i was amazed they did not even want my information in case items were found. They did not care that my stuff had been stolen, and were not helpful to make it easier for me, or even let me know where i might be able to replace some of the stuff stolen (great when your sunblock gets stolen in Aruba on the first day and it is $20 a bottle in the gift shop). The next morning i was contacted that they found my bag, inside was a couple of things, but ipods, speakers, and other items were missing. The lack of communication meant that someone turned my bag into the front desk in the middle of the night, but they did not get any info, so we could not have follow-up on all the items that were missing. Overall, a horrible start to the vacation. I don't think there is even a general manager of this hotel.
The rooms are spacious, but the furniture and tv need to be updated. The TVs are from the 90s, and the furniture is losing all of it cushion. I understand people come in from beach and pool and they might not want the best furniture, but this stuff has run its course and it is time to update. But again, this is a timeshare, they have already made their sales of the units, it is not a hotel where they care about you coming back and staying with them again.
The pool and beach are overcrowded. I only used the lazy river after 6PM when you could go around without a little kid kicking you. The grounds are very nice, and the lazy river is extremely relaxing when you get a chance to use it. We used the beach more in front of the Stellaris since it is not as crowded. We lucked out that we had friends staying there. They use the color of your towel to decide where you belong. On our 3rd day at the beach we got kicked out of the chairs we were sitting in since we were 5 feet over the line that divided the surf club from the ocean club, even though these were both Marriott properties and the Ocean Club beach was almost empty.
Pros of the Surf Club are that you get a spacious suite, with a full kitchen, allowing you to make meals if you choose and save some money. They also have nice grill areas, and the pool grounds are nice.
Cons are that the staff, outside of the guys working the beach (setting up chairs and serving drinks), do not care if you have a good stay or not. They are not friendly. The rooms are very dated and need updating. There are not many rooms in this hotel with an ocean view, almost all rooms overlook either the pool or the parking lot and are impossible to see the ocean. Do not believe what they say in their advertising.
I would recommend this timeshare to families with kids, looking for a place to stay on the beach. As the pool and activities for the kids would be great, and they have a full kitchen to make some meals. I would not recommend this to any group of 20s, 30s, 40s, and above that is not going on a family vacation with kids.
Do not believe hotel when they say Ocean View, you will not be able to see the Ocean.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.