My husband and I went to Aruba for our honeymoon this past August, and couldn't decide between the Surf Club and Stellaris Casino - we stayed at Surf Club the first 2 nights before going to Stellaris for 5.
This place was terrible from the beginning. The lobby isn't air conditioned, so we were sweating as we waited in line for 30 minutes. They had 1 or 2 people working at the front desk, and it was ridiculously slow. We arrived prior to check in time (which is 4pm). We asked if there'd be a possibility of checking in before 4 or maybe an upgrade as my husband is a platinum member and it was our honeymoon, and they said "we don't really do upgrades here, we are mostly condos and gold or platinum doesn't really matter". Really, that's how you treat your members who stay at your locations 100s of night a year? Awesome. Terrible customer service.
While we waited, we ate at a restaurant outside, which was nice, and then went to the lobby to use the "complimentary wi-fi". Turns out we couldn't do that, since we weren't assigned a room number yet to input for the wifi. We asked the front desk if we could get a room number so that we could use wi-fi and they were very rude and said no. There are kids running around everywhere, which is to be expected, but the place was overrun with families and people doing balloon animals, etc.
When we finally got our room, it was the smallest Marriott room I've ever seen. It was tiny. The view was ok, we overlooked the pool, with the ocean to the right. I found that the staff was extremely rude everywhere we went, except for the people at the activities desk - they were very pleasant and helpful. We did enjoy the lazy river.
After two nights we checked out and went to Stellaris, which was amazing. The lobby was beautiful, uncrowded, AIR CONDITIONED, and the front desk staff was so nice. Without being prompted, they said "i see you're a platinum member, let us upgrade you." We got an AMAZING ocean front room, with the most romantic view of the ocean. We loved our stay there, everyone was great, the amenities were top-notch.
Don't go to Surf Club, unless it's a family outing. If you want a romantic, relaxing trip, and want to be treated like a guest - this is not the place to be. Very very disappointed. Would not recommend.
Being gold/platinum won't help. They stick you in whatever room they happen to have, which for u...
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