NEWLY REMODELED! Very nice rooms. Very clean and nicely furnished. Common areas and pool also recently updated and very nice. Still have significant problems with check-in and housekeeping. The check-in clerk didn't know how to use the computer. When we finally got checked in, there were no hand towels or face cloths in the room - only bath towels. We went to the front desk and asked for face cloths and hand towels and were told they would have housekeeping bring some to our room. 30 minutes later, a staff person came to our room with more bath towels, but no face cloths or hand towels. To complicate matters, the person didn't speak English so I could not communicate what the issue was. I called the Front Desk again and was informed that housekeeping would be back with the correct linens. They never came. The next day, when we returned from a day of sightseeing, the room had been nicely cleaned, but there were no towels at all! This time, when I called the Front Desk, housekeeping came to the room with a linen cart and I was able to point to the towels is needed.
Although the rooms have been renovated, the air conditioners have not. Ours was very old, barely functional and full of mold - which gave my wife significant allergy problems.
- Official Description (provided by the hotel):
- Brickell Bay Beach Club & Spa offers a true boutique experience with FREE high-speed Wi-Fi internet in all room, FREE calling to the USA & Canada, complimentary Continental breakfast daily, turn-down service, and free business center, bell service at no extra charge. The hotel is located on the prestigious strip of Palm Beach, surrounded by over 35 top rated restaurant and world class casinos and all within 3 minute walking distance. Enjoy snow white sandy beaches across the road with beach service, and free beach lounge chairs. Brickell Bay Beach Club & Spa boutique offer added value rates with all the extra amenities you will come to expect from such a unique hotel.. ... more less
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- Also Known As:
- Brickell Bay Beach Club And Spa
- Brickell Bay Beach Club Hotel Palm/Eagle Beach
- Brickell Bay Beach Hotel Aruba
- Brickell Bay Beach Palm Eagle
- Brickell Bay Aruba
- Brickell Bay Beach Club & Spa Aruba/Palm - Eagle Beach