We stayed at the Divi Phoenix Easter week. We arrived at the hotel 4:30 pm, checked into a Villa (4 story building on the beach) room 415. Noticed the room had a musty smell and figured it may be due not having the air conditioner on all the way, set it for 68 and left for the evening. Returned at midnight to find both rooms were still in the high 70’s, musty smell was overwhelming, it was coming from the air conditioner. The front desk said we could move but would not guarantee we could have the new room for our 10 night stay; we may need to move again. We opted to spend the night in the room and speak with a manger in the morning. The smell in room 415 was so bad that I placed a towel over my face to sleep and my husband got little sleep that night, the smell kept him awake. In the morning the bedroom temp was down to 70 but we noticed as the temperature dropped the smell increased.
The hotel staff searched and searched the system for another room; was Easter week and booked. They found a room in the old tower room 1006. Needed to wait for the prior guests to check out before we could smell test the room. While waiting my husband was in the pool area looking up pointing out the 10th floor. Guests joked w/him about counting the floors and he told them the story of the musty smell. The first thing out of their mouth was “we are on the 12th floor of the old tower and our room smells so bad we had to light candles which did nothing”. They said as the temperature in the room dropped the smell increased.
We checked out room 1006, maid just finished leaning so it smelled like cleaning liquid (pine actually) so we could not tell if it smelled and took the chance it would not and moved. The hotel staff helped us re-locate so it took no time at all.
Up side: Our room had a little musty smell, was tolerable and came and went. The air was pre-set to 70 and we found this comfortable. The beach/ocean view from the balcony was fantastic! We also overlooked the island from the living room – also fantastic. Hotel staff was helpful and very friendly. We can’t say enough about the desk clerk who helped us move. She really had to juggle things around to get us a new room and did so with a smile and good humor.
Location of hotel is great and is away from the noisy crowds. We are not the kind of people to get up early to claim a spot on the beach or stand in a line the night prior. We hit the beach at all different times of the day and never had a problem getting a shady spot with space between you and others. The other hotel beaches were a mad house with chairs inches apart from each other. Divi beach was clean, quiet and not crowed (even though the hotel was booked solid).
Divi happy hour is fun and lively. Drink prices are reasonable ($5-6 for screwdriver (Absolute) and wine). Ate lunch at both restaurants and had good meals. Food is more expensive then drinks everywhere. Stay away from hotel bars they charge double for a drink.
The restaurants and shops are a 10 minute walk road side or 15 by beach. There is a winding walking path that runs in front of all the hotels beach side. Both were safe and well lit. We took the bus ($1.30 each) back to the hotel a few times and found this safe and easy. Cab from far end of Palm Beach to the Divi was $5. You can walk both ways we were just being lazy after a long day.
Actually, once we moved we loved the Divi Phoenix and would go back again. We would insist on checking out the room first to do a sniff test before we are checked in.. Guests in the “new tower” also complained about a musty odor but said it was faint. We think this may just be due to the hot humid weather in Aruba? Time of year? Or bad air conditioning units? Others had zero complaint, check out the room prior to checking in.
Had a blast jeeping. Prior to arriving my husband phoned and booked a jeep with More4Less, $800 for 10 days. Jeep was newer, clean and not dented. Did not have 1 issue w/the jeep or tires. We found that 95% of the “off roads” do not require to you to have a jeep but it was fun to drive. A small 2wd SUV would do well. There is 1 area along the north coast between the church and natural bridge where you do need a jeep, it’s bumpy with rocks so you need the clearance. Dirt roads are flat and dusty. We never put the jeep in 4 wheel and used low 1 time when trying to find an abandoned mine in the hills of the center of the island.
Took a horse tour to the natural pool and would highly recommend it to anyone, great way to get out and enjoy the nature. Horses were easy to ride and liked to gallop in the sand dunes. There is only 1 horse tour that takes you to the natural pool so it’s easy to find which company does this tour.
Helicopter with Simon the pilot (red helicopter) – absolutely fantastic way to see Aruba and the shipwrecks a must do!!!
Have fun – you will enjoy Aruba, a safe friendly place to explore. Divi is a good hotel.
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- Also Known As:
- Divi Aruba Phoenix Beach Hotel Palm/Eagle Beach
- Divi Phoenix Beach Hotel
- Hotel Divi Phoenix Beach
- Aruba Phoenix
- Aruba Divi Phoenix
- Divi Phoenix Aruba
- Divi Aruba Phoenix Beach Resort Palm - Eagle Beach