We recently travelled to the Divi Phoenix for a week with our two children, ages 7 and 5. Having booked this through RCI online, and going only by reviews on this site, I had my fingers crossed that it would be a decent stay, and we were very pleased. This resort is very basic, but nice. The grounds are well-kept and the room we had in the new Beach Villas section was very nice. I have to give a shout-out to the housekeeping because they were outstanding. I felt the rooms were very clean. We had cleaning once during our stay, but fresh towels and garbage service daily. This was perfect for us. The pool areas are nice, and we liked that the beach was smaller. We were there in the middle of April, and maybe this is a quieter time, but we did not have issues getting beach shade or chairs at the pool. Of course you have to get down there by at least 11, but we didn't feel the need to rise at 7 and beat the masses. I didn't appreciate our resort as much until the last day when I walked along the strip of high rises and saw what else we could have had to contend with. The beaches are large, but this means two things to me: more people (many more) and longer trip to the water. Also, for whatever reason and maybe this varies, but the water at the other hotels was much dirtier than ours in terms of seaweed and whatever else was floating around. And there are tons of "activity" huts set up for boat rides, parasailing, etc. I liked our location at the end of the strip, where no one has reason to pass through, and because our resort didn't have bells and whistles or a casino, no one had reason to come to us. That to me, was a major plus. It made our area much more relaxing. If you are a Hilton Grand Vacation Club owner as we are, you will find the amenities and accommodations at the Divi Phoenix Beach Villas to be up to the standards you're used to at other HGVC resorts. The restaurants served fair to good food. Pure Ocean has a lovely setting that made the convenience of eating on property and by the sea, compensate for the average food. The proximity of this hotel to other resorts and restaurants is a huge plus. We did not feel the need to have a car at all. We took a taxi to the grocery store, and we took a taxi one night to dinner at a farther away place. Other than that, we walked everywhere and loved it. We had a one-bedroom where we let our kids sleep because my husband and I wanted access to kitchen and balcony while they slept. Therefore we slept on the pull-out couch which was not the most comfortable bed obviously but for a pull-out, it was not that bad. I did not try the spa (they do almost NOTHING to promote it, I couldn't even tell you where it was) and there were little to no kids activities but this didn't matter to us because our kids wanted to be with us and are at ages where they enjoy playing independently in the pool with the other kids. Thankfully any activities like Bingo or volleyball that I would not be interested in were held at a different pool, away from the main pool, so we didn't even know it was going on. If you are interested in getting hair braids, ask around for Tammy (try the towel hut). She's fantastic! I have two complaints about this hotel that prevents it from getting 5 stars. First, is the service. The hotel staff at the desk and concierge are just pleasant enough that you feel a little bad complaining, but they aren't the level of hospitality we've experienced elsewhere. Again, nothing really WRONG, but they are doing the bare minimum to keep people content. The bartenders at the pool bar and Pure Beach restaurant are not very friendly. Especially for bartenders who are normally friendly and personable. They are also very slow. I am all for "island time" but they take it to a level of frustration. There is no beach service for drinks or food which would be nice, but we were fine without it. It's not a far walk. The only other thing I could complain about is the music. When I'm on vacation on an island, I want a little atmosphere. Not the top 40 from US. How about a little calypso or island music? Overall, we had a great time, our kids loved it, and we would return and recommend staying here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.