With gerrith griffin as new manager expect great things to happen in the near future. new restaurant Sunset Bistro will be complete by February. Expect an exciting new menu and gorgeous sunsets while you dine

The past two weeks have been amazing! I love Divi Phoenix. I must say that if you are always on fast pace NY & Chicago time, you need to prepare yourself to slow things down. Waiting for things, particularly food/service at PureBeach Grill & Bar as well as at the coffee shop takes a while. The beach is the best. Get out there early for chairs but don't be those people that save beach chairs at 5am and you don't come down from the room until 1pm. It's not polite or considerate. Being the last on the strip keeps things mellow in the best way possible but you can walk to any of the hotels within 5 minutes. Let me know if you have questions, it was my 10th year on the island and can't wait for my 11th in 2013!


Best,
Nicole Poull

Let me preface this review by first saying that we have been to Aruba 4 times and have always stayed at either Occidental or the Hyatt. This was the first time we brought our 3 children along, so I booked at the Divi since the rooms were spacious to accommodate our family and also less expensive. All I can say is, we were so disappointed. Our room, although spacious, was not as clean as it could have been. Food and service at the pool restaurant was DEPLORABLE. We sat for 20 minutes before anyone came over to our table. My husband sat and waited another 20 minutes at the pool bar before the bartender even glanced at him. They served him our drinks in horrible melamine cups that looked cloudy and dirty. The beach and pool area was littered with debris. JUST HORRIBLE!! That's when we decided to look elsewhere for a room. I will say, when I checked out early with the front desk, they were very polite and expressed their apologies for our unhappiness.
The hotel kindly refunded us for the 3 out of 4 night stay.
We will not be returning.

This was our first stay at the Divi Phoenix where we own a time share. We were there for two weeks, including the Christmas week. Our first floor one-bedroom unit was spacious and comfortable. The kitchenware did not include a spatula, but they provided one when we asked. I think a spatula should be included in every room. Cooking is on a cooktop and a combination microwave and convection unit that cooked, grilled, defrosted, etc. It worked quite well.

The only appliance that is terrible is the combination washer and dryer. This is not two applicances stacked on top of each other, but one unit that washes and then attempts to dry. The washer is fine, but the dryer is completely inadequate. I wound up taking a load of wash to the Tower building where they have regular dryers. The only other criticism is having to pay for Wifi. We hope this will change for our next visit.

The location is ideal. It is at one end of Palm Beach, with its own large beach. There is a public beach and police station that separates it from the strip of high rise hotels. You can walk to everything but it is quiet and far away from the frenetic activity. We like to have a car, but you can definitely get by without one and use cabs and the bus.

It is an ideal family place; the Christmas week was awash with kids, so avoid it if you just want to be quiet. The week before was much quieter.

We had excellent weather with just one rainy day. We love Aruba and have gone at least 9 times. We can't wait to go back!