I am a Divi timeshare owner and this was my second time returning to the Phoenix as an owner. My sister and I purchased a timeshare last year as we fell in love with Aruba and the Divi Phoenix. For the most part we enjoyed our 10 days at the Phoenix and loved the beach and pool area. Where we ran into some problems was upon check in as I had added a day on at the front end and two days on the back end of our timeshare. I also rented a second room for a portion of the 10 days as I had extra family members that were joining us. I knew that given the uniqueness of our check in situation would be difficult for the staff to understand. For that reason, I called the Divi main office twice prior to my trip so that they understood our unique situation. I was told that we would be placed in a room that we could stay in for all 10 days and that our family members would be placed near us. Well, this wasn't the case at all. The first night we were placed in the old tower and was told that "nothing is guarenteed", without a smile, without an apologetic tone, and without an "I'm sorry for the inconvenience." Oh, and by the way, I was speaking to the front desk manager who is in deep need of more customer service training. We had to go through the long process of checking out the next day to move into our timeshare which took up valuable time. Our other family's room was also not ready until about 4pm and we had to wait around for their room to be ready before heading out to enjoy the day. Once again, I was told by the manager that "nothing is guarenteed" and that they would get to cleaning our timeshare room by 4pm. (not that they would rush as we were already there and were inconvenienced the first night of our stay by staying in the old tower and having to check in and out and move suitcases to different buildings). More customer service training please for the front desk manager!!! She does not smile, has no personality and does not know the words "I'm sorry or I aplogize for the inconvenince." Magical words that can turn around a difficult situation around and make a customer feel appreciated.
Other than that, the rest of our stay was good. We love the newness of our timeshare 1 bedroom unit on the 3rd floor. It is an end unit and we have two large bathrooms with showers and a very comfy king size bed. The pullout couch is also quite comfortable. The full kitchen is also awesome so one can buy food at the grocery store to save money. We did tend to eat out every night at local restuarants. Bar drinks are overpriced. $10 for a little plastic cup full of what they consider a margarita. Also no personality from the bar staff. Not even a smile. Go to the grocery store and buy your wine and beer. There is also a blender in the units to make mixed drinks.
Further more, I have to comment on the older units in the tower and how vastly different they are from my timeshare unit in the new buildings. The older units have very large balconies however, have 1 very small bathroom and old appliances that looked gross. The bedroom was huge however but a little unnecessary as the living room area was super small. With so many complaints about the old tower, why don't they update the rooms there?
All in all the Divi Phoenix is way better than a traditional hotel. The extra room and full kitchen and nice beach facing balconies are so worth it. Consider buying in the new buildings if you are looking to buy.

We usually book our trips based on customer reviews. Never again. If you want to rate the beach at the Divi Phoenix 4 stars, we would agree. However, the rooms and the service are terrible. Our room looked nothing like the pictures. First the room had the smallest bathroom we have ever encountered in a resort. It's almost impossible to open and close the door if you are in it. Second the room does not have a king or queen bed. It has a full bed. When you get off the elevator you will feel like you are in the maintenance department. No decor, looks like cold cement, worn out and scuffed up everywhere. It looks really old and beat up.

As for the service, it is by far the worst we have ever encountered on a vacation. The pool bar service is horrendous. Slow, not trained and some just don't care. Tips are added to the bill no matter what. Therefore the employees don't care how bad they serve you. They get the tip anyway.

We were very excited to go to Aruba and stay at the Divi Phoenix. We will give Aruba another shot but never the Divi Phoenix.

Just returned from another 10 days at the Phoenix. I always write a review after I stay. I want to make sure that I get the word out there as to what a beautiful place this is. As always the resort is clean, safe, friendly and fun. Almost all guests are fun and friendly. We always meet some new people each visit and tend to keep in touch all year.
The new restaurant isn't open yet, it opens in December. The existing restaurant, Pure Beach, has good food, great atmosphere and spectacular staff. I have never stayed in the old tower, I am an owner in the new buildings. I have always had a great experience and this November was no different. I miss it the minute I leave.
Do yourself a favor and go see Jude, yoryi, Lito and Sandra at the bar. Relax. Grab a drink, mad enjoy the greatest view in the world. Can't wait until my next visit. Thanks again to Hubert Chuhna!

Even though we are owners and we could travel basically anywhere that Divi has locations (that is an awful lot of places) We still choose to come to Aruba because we love Aruba and the people at "Our Home Away from Home" We don't go anywhere else. We were there Oct 27th til Nov 10th and for that 2 weeks we had such wonderful weather and we also met wonderful people. We just bought 2 years ago and that is your best bet if you are going to keep going to go to ARUBA. Go to Divi Phoenix and ask for Miguel and he will let you know because it is way cheaper than going to say The Riu for 1 week, Before we bought at the Divi Phoenix we went for 1 week to the Riu it cost both my Husband and I for 1 week all Inclusive $2000.00 EACH to go there. Our last trip just in October it cost us approx for the two of us for "TWO WEEKS" for food and everything $2000.00 total for both of us, that includes flights, accomodations and going out to eat almost everynight and buying groceries so that tells you right there. Plus you can go to ALL DIVI RESORTS and use all their Facilities as well so its a great deal if you are an owner. Have a great time in Aruba...........Bon Bini