I stayed at the Divi Phoenix from April 14 - 21. It was my first trip to Aruba, and I loved it! The weather was perfect - hot and sunny with cool breezes. This was my boyfriend's third time staying at a Divi property (but first for the Phoenix). Despite the nice location, it was definitely his least favorite Divi resort. There were a lot of flaws, and while I'm definitely returning to Aruba, I won't stay at the Phoenix. A few pros and cons:
- Location. Not only is the Divi right on Palm Beach, but it's one of the nicer beaches in the high-rise section. The water is protected by two jetties, so you have your own swimming cove. The water doesn't get as crowded as it does on some of the other beaches along Palm Beach.
There are many restaurants/bars within walking distance of the Divi. Go to Bugaloe Bar! It's near the Radisson, and quickly became our favorite place on the trip. Great burgers and happy hour specials, fun atmosphere, super-friendly staff and live bands. Try the Bugaloe - it's basically a frozen mimosa with rum and a sangria float.
-Lobby. This sounds silly, but I needed to add something else since the con list is so long. There is a gift shop/sundry shop which isn't terribly priced (except for the beer - $30 for a 6-pack!). Check-in went smooth.
- The room. Granted, we did get a room in the older tower. It smelled moldy and there were odd stains on the bed. There was actually a maintenance man leaving the room as we unlocked the door. The elevators were slow and usually filled with housekeeping toting around dirty towels so we couldn't get in. We ended up using the stairs a lot - from the 5th floor. Good thing we're in shape.
- The restaurant. Do not eat or drink here. Pure Beach is beautiful, but I had to laugh daily at the photo of the tuna steak they advertise, which is a perfect pink. I ordered it and it was a strange gray color - not even edible. The service is painfully slow - you can't get a drink even if you sit right at the bar. And forget about the swim-up bar - the stools are a play area for kids. Every single day.
- The Beach Bar/Sunset Grille. If you're looking for a place to have a tropical drink by the beach, forget about it. We learned on the last day to make margaritas in the room and bring them to the beach in a pitcher. There is a beach bar which is closed (except for Bingo at 2), and when we tried getting drinks at the Sunset Grille's bar (that had drink menus) on three different occasions, we were told to go to the other bar at Pure Beach.
- Beach. It's hard to find space on the beach, and yes, everyone gets up at 6 a.m. and reserves a beach chair/hut. It's annoying because there would be more than enough for everyone if this didn't happen. Even though most are reserved, they stay empty for most of the day! We managed to get one on our very last day and it was great.
- Internet access. There is no free wi-fi, which really stinks. I checked out other hotels/resorts along the high-rise area, and many offer free wi-fi. If you want to pay for it, you can't just add it on to your room - you have to access a third-party site and give them your billing details. There is an internet cafe which we used to check out flights/email, but you have to buy an access code at the front counter.
Bottom line: I can’t wait to return to Aruba, but there are many hotels and resorts checking out before the Divi Phoenix!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.