Let's start with the positive: I was impressed with how clean this resort is. The common areas, rooms and beach were well maintained. Additionally, the location cannot be beat. It's right in the middle of the "high rise" area which has many shops and restaurants, very convenient.
The negative: the staff leaves a lot to be desired. They are obligated to be polite, but it's very clear that it pains them to be so. I can't really blame them, they're catering to a bunch of entitled pains in the butt, however, many of us are not entitled pains in the butt and are just asking a simple question.
Additionally, the rooms are very dated and in desperate need of a face lift.
So I guess my take on this is, if you're a return visitor to Aruba (as we were) and do not require much assistance from the staff (and don't care about what your room is like or that its view is the roof of the casino), this may be an ok place for you. However, if this is your first visit, I would stay someplace where they won't give you attitude and eye rolls if you ask for directions to Baby Beach.
We plan on returning to Aruba in a few years and will not be staying at this resort.
- Official Description (provided by the hotel):
- At the beachfront Holiday Inn Resort Aruba, we’ve gone to great lengths to further enhance the miracle that is our island by creating a carefree getaway that truly has something for everyone. With the best location on Palm Beach, wide variety of water sports including PADI certified diving and designer shopping just across the street look no further when booking our Aruba vacation. Whether you’re here for a corporate retreat, family vacation or just a little downtime you’ll find refreshing accommodations, an attentive staff and a vast array of amenities and activities. The resort features free in-room Wi-Fi access and is perfect for families since children 17 and under stay free when sharing accommodations with parent or adult. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Resort Aruba Hotel Palm/Eagle Beach
- Holiday Inn Sunspree Hotel
- Holiday Inn Sunspree Aruba
- Holiday Inn Palm Eagle Beach
- Holiday Inn Sunspree Resort Aruba
- Aruba Holiday Inn
- Palm/Eagle Beach Holiday Inn
- Holiday Inn Resort Aruba - Beach Resort & Casino Palm - Eagle Beach