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“FAMILY VACATION” 4 of 5 stars
Review of Holiday Inn Resort Aruba - Beach Resort & Casino

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Holiday Inn Resort Aruba - Beach Resort & Casino
4.0 of 5 Resort   |   230 Je Irausquin Blvd, Palm - Eagle Beach, Aruba (Formerly Holiday Inn Sunspree Resort)   |  
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Ranked #16 of 24 Hotels in Palm - Eagle Beach
Brampton, Canada
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“FAMILY VACATION”
4 of 5 stars Reviewed yesterday NEW

We stayed at the Holiday Inn from April 7 to 21st
we as always had a great stay at the resort. We do not do all inclusive as so many great places to eat at in Aruba.

I would like to say a special thank you to Aleja and Adella at the concerige desk. they are always going above and beyond to help you. They were amazing last year when we went and again this yearr. Also John is wonderful as well they always have a smile and such a joy to speak with.

As for our room was fine the only thing this time is that the bed squeaked so much not sure why as when we stayed there last year we had no problem.

we would be definitely back and recommend the holiday inn to anyone

thanks again see you next year

Room Tip: higher floor is always better
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  • Stayed April 2015, traveled with family
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,038 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (279)
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1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

To start, I am an employee of Holiday Inn in the states and will give an unbiased review of this resort. I am a 33 year old male who traveled with my girlfriend. Obviously we chose the HI as I receive a special employee rate, so I didn't pay normal prices. However, the only reason I gave this place 2 stars is because of the location. I know in the states we hold our standards high, especially regarding customer service. And being on "one happy island" and staying at a resort, you would think the same standards are practiced. That was not the case. Now I am not one to complain or make a big deal about petty things, but some things are just unacceptable. We traveled to Aruba on vacation to explore the island and relax. Aruba was awesome and is a must visit, however, I can not recommend the holiday inn to accommodate your vacation. If price is a concern of yours and you want to have a cheap vacation, then HI will work, but everything is expensive in Aruba, so keep that in mind. It is probably the least expensive resort on that beach, and will do the job if your just looking for a place to crash for a couple nights.
I upgraded the room to an ocean front view in what was said to be the "new tower" of the resort. Worst decision I could have done. Did not get to enjoy the ocean front as just about every night the restaurant directly next door was blasting music and it was very annoying. Obviously not the HI fault, but don't pay extra to stay in these rooms. And the balcony is super small. Tried calling the front desk numerous times and no one answered once during our stay.
Left the do not disturb sign on our door 3 days in a row, not wanting or needing our room cleaned, and they came every time. Tried calling the front desk to say we did not need it, again, no answer.
Left the sign on the door to have the sheets changed as there was a stain on it caused by us using aloe, and the sheets were never changed cause the stain was there the whole time of our trip. Tried to call, no answer.
More staff on this resort walk around pissed off looking, and not smiling at the guest. It was rather embarrassing. It felt very uncomfortable asking for anything.
Breakfast buffet is extremely overly priced at $21 per person, plus they add a 15% service charge on top of that! For what? I get my own drinks and food? The service charge should come out of that $21. The rest of the restaurants were just OK. There are plenty of other food options right across the street from the HI.
Left the breakfast room service card hanging from our door one night, well before 1am as it states, and it was never picked up. Tried to call, but no one answered.
If you want to go for a late night swim, or soak in the jacuzzi when it's quiet, it WON'T happen here. Pools close around 7-8pm as they claim there are "chemicals working". Walked around to other resorts and no one else had that. Kind of ridiculous for a resort.
Casino is very very small. Only a hand full of tables. And $25 min was the highest blackjack table and they will only play half of the shoe and then shuffle again. Very annoying. Drinks are free though for playing! Not a big drinker anymore, but it's nice to sip on a beverage and play some cards. It's too bad the tables weren't very inviting. Plenty of nicer casinos in the other resorts.
The gentleman who greeted us at the front desk upon arrival, was very welcoming, smiling and was exuding customer service at its finest. Once we were done with him, we did not encounter anyone who was pleasant or smiling. If we did, we didn't remember it as the bad outweighs the good.
All in all, I would not stay here again as it was not what I would expect being on vacation and coming to a "resort". It is more just a hotel and I would stay here if it was just for a night or 2 looking for a place to sleep. The beach and ocean is very crowded with boats and activities. Not necessarily a bad thing, but might not be your thing.
Aruba is an awesome island to visit and explore and is truly "one happy island", same does not go for this Holiday Inn Resort.

Stayed April 2015, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIResortAruba, Guest Relations Manager at Holiday Inn Resort Aruba - Beach Resort & Casino, responded to this review, 2 days ago
Dear Anthony C,
Thank you for providing your feedback about your recent stay at our resort. We are sorry to hear your experience did not exceed your expectations. Regarding the Casino, it is independently managed, but we shall inform the team accordingly. We would like to personally follow up on your case, please be so kind as to email us direclty at hiraguest.experience.manager@ihg.com with further details of your experience. We look forward to receiving your information.
Best Regards,
Guest Experience Manager
Holiday Inn Resort Aruba - Beach Resort & Casino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

My boyfriend and I just returned from the HI and we absolutely loved it. It may not be as luxurious as some of the larger more expensive resorts on the island but we thought it was perfect. We had a room on thwith 6th floor of the Sea Tower with a partial ocean view, which was breathtaking. The hotel was extremely clean and we found everyone to be very friendly. We had no issues or complaints with anyone or anything during our entire stay. We did not do all inclusive. Since this was our first time in Aruba we wanted to try the different restaurants in the area, and I'm so glad we did. There are plenty of happy hour options right near the hotel so you can get a good deal on drinks. We ate at Madam Janette, Smokey Joe's, Iguana Cantina and a number of other places. We loved every meal. Dushi Bagels was great for breakfast or lunch. There's so much directly across street from the hotel and in walking distance. I highly recommend this hotel!

Stayed April 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIResortAruba, Guest Relations Manager at Holiday Inn Resort Aruba - Beach Resort & Casino, responded to this review, 2 days ago
Dear Vacayl0ver,

Greetings from Aruba! Thank you so much for choosing our resort for your first stay on the island and for taking the time to share your experience with fellow travellers. We are so happy to know you had a great time on our happy island and enjoyed the service, accomodation and views from out hotel. We hope to see you back again soon for your second time in Aruba!
Best Regards,
Guest Experience Manager
Holiday Inn Resort Aruba - Beach Resort & Casino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

This hotel is good for people like us that just want a place to sleep at night after a long day exploring the island. Overall not impressive, the rooms are dated, smelly and way too small. The staff is not very welcoming nor interested in any complaints you may have, they seem to pass the buck to the next staffer passing by. The staff spends a lot of time talking to each other, and when they pause, then they seem to notice that you have been waiting for their attention for whatever needs.

The hotel is not ADA, I happened to experience a situation with a mother and her handicapped child at the pool. The security guards are extremely RUDE, not trained on how to handle any situation, they think that what they say is the law, and they leave it at that! I happen to step into the situation and asked for a GM to come out and assess the situation, that took over an hour, and nothing was resolved, all staff walked away without a resolution. NOTE to self, ask about ADA accommodations throughout . The staff at this hotel can care less about YOU.. The guest.

We had friends there at the same time and left two days before us, they left gifts for us at the front desk with specific instructions to deliver to our room, never happened, we found out about 2 days after we got back home. Who knows what the staff did with the gifts.

Housekeeping is a bit strange, our room was half done several times, I did complain, I guess my complaint fell in deaf ears, as it happened again. However, housekeeping did ask me to leave a tip everyday. That took my aback!!! left $6.00 US dollars at the end of our stay, I have no clue why.

Do not ask for room service, as the food and drinks are charged 100% above stuff u can get at a restaurant or the nearby supermarket. We shopped at Super Foods, nice supermarket.

Now for the casino, don't bother, outdated machines, probably old machines from the 80's I found that every time I needed my voucher, I had to wait for an attendant to come, that is a long wait, again they pass the buck, u will not win anything.do not use new US bills the machines will not accept those either! U will need to go and exchange for old bill.

I don't now about anyone else and what their eating habits are, this hotel caters comfort foods, good luck with finding good eats anywhere in the island. We could not wait to come home to eat healthy again. When you do find the good eats it will be fried fish...and so on.

Good luck.. Overall we had a good time traveling the island and finding things that most tourist would not think about.

Room Tip: I have no clue
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  • Stayed April 2015, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIResortAruba, Guest Relations Manager at Holiday Inn Resort Aruba - Beach Resort & Casino, responded to this review, 2 days ago
Dear Virginia S,
Thank you so much for sharing your feedback about your recent stay at our resort. We are sadenned to hear that you felt your stay was below your expectations. Rest assured we take your comments very seriously and would like to personally follow up on your case. Please contact us at hiraguest.experience.manager@ihg.com so that our manager can talk to you.
We look forward to hearing from you soon.
Best Regards,
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockville, Maryland
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Internet reliability and speed was a high priority in decision to book this resort. During just concluded one-week stay, Internet speed was excellent, contrary to some recent Trip Advisor postings. We stayed in Sea Tower.

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIResortAruba, Guest Relations Manager at Holiday Inn Resort Aruba - Beach Resort & Casino, responded to this review, 2 days ago
Dear observer01,
Thank you so much for your recent stay with us and for sharing your experience. We are happy to know you had a great stay and that our internet service surpassed your expectations. We hope to see you back again soon.
Best Regards,
Guest Experience Manager
Holiday Inn Resort Aruba- Beach Resort & Casino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hockessin, Delaware
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I've been reading the reviews for months and decided to take a gamble by staying at the Holiday Inn and just returned after a super week.

Frankly, I am both a Marriott & HI platinum member and would always choose a Marriott if given the opportunity. This Resort is obviously the exception as all of the positive reviews were right on target and there is little I could add except to say any return trip I make to Aruba will be to the HI not to the Marriott next door where I had been last trip and enjoyed it.

Almost every employee was friendly and went our of their way to give us the best service possible.

The perks offered for the platinum members were pleasant and appreciated.

The palapas situation is certainly not unique to any of the other resorts in Aruba and is especially difficult when there are 100 available and 600 rooms. I understand they have tried about half a dozen different methods which the aggressive guests have found ways to sabotage . The guests sneaking down to assure a pool cabana at 3:30 AM is also super ludicrous but obviously commonplace. You can't blame the management for the greedy/sneaky people.

If you want all the fluff then the $750 per night Ritz is up the street. If you want an affordable, clean comfortable resort with a hard working friendly staff in a great location the Holiday Inn Resort is the place for you.

Room Tip: We loved the serenity of the SeaTower but the younger crowd may want to be elsewhere. 4th floor- wat...
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  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIResortAruba, Guest Relations Manager at Holiday Inn Resort Aruba - Beach Resort & Casino, responded to this review, 4 days ago
Dear TDTodd,

Many greetings from Aruba, and thank you for your loyalty as a Holiday Inn platinum member. We were thrilled to read that you had a wonderful time, and that we were able to meet your expectations. We look forward to the pleasure of welcoming you back again soon to our Happy Island.

Kind Regards,
Guest Experience Manager.

Holiday Inn Resort Aruba-Beach Resort & Casino.
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Nassau, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 5 days ago NEW via mobile

This is the 2nd time I've stayed here and I wouldn't stay anywhere else. The rooms are spacious and clean and the service is excellent. The Arubians are warm and friendly and the HI felt like a home away from home. I stayed in rm 6238 in the Ocean Tower facing the gorgeous water. I'm definitely coming back.

Stayed April 2015, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIResortAruba, Guest Relations Manager at Holiday Inn Resort Aruba - Beach Resort & Casino, responded to this review, 4 days ago
Dear jbezko,

Hi, and many greetings from all of us here in Aruba. It was great to hear that you had a wonderful vacation, and enjoyed our spacious rooms, with an ocean view, and also our beaches and location. It will be a pleasure to welcome you back again to home away from home. Come back soon.

Kind Regards,
Guest Experience manager.

Holiday Inn Resort Aruba-Beach Resort & Casino.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Resort Aruba - Beach Resort & Casino

Address: 230 Je Irausquin Blvd, Palm - Eagle Beach, Aruba (Formerly Holiday Inn Sunspree Resort)
Phone Number:
Location: Caribbean > Aruba > Palm - Eagle Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Palm - Eagle Beach
#8 Luxury Hotel in Palm - Eagle Beach
#9 Business Hotel in Palm - Eagle Beach
#10 Family Hotel in Palm - Eagle Beach
#12 Romantic Hotel in Palm - Eagle Beach
#12 Top resorts Hotel in Palm - Eagle Beach
#13 On the Beach Hotel in Palm - Eagle Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Resort Aruba - Beach Resort & Casino 4*
Number of rooms: 597
Official Description (provided by the hotel):
At the beachfront Holiday Inn Resort Aruba, we’ve gone to great lengths to further enhance the miracle that is our island by creating a carefree getaway that truly has something for everyone. With the best location on Palm Beach, wide variety of water sports including PADI certified diving and designer shopping just across the street look no further when booking our Aruba vacation. Whether you’re here for a corporate retreat, family vacation or just a little downtime you’ll find refreshing accommodations, an attentive staff and a vast array of amenities and activities. The resort features free in-room Wi-Fi access and is perfect for families since children 17 and under stay free when sharing accommodations with parent or adult. ... more   less 
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Also Known As:
Holiday Inn Resort Aruba Hotel Palm/Eagle Beach
Holiday Inn Sunspree Hotel
Holiday Inn Sunspree Aruba
Holiday Inn Palm Eagle Beach
Holiday Inn Sunspree Resort Aruba
Aruba Holiday Inn
Palm/Eagle Beach Holiday Inn
Holiday Inn Resort Aruba - Beach Resort & Casino Palm - Eagle Beach

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