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“The Beach is Great!” 4 of 5 stars
Review of Holiday Inn Resort Aruba - Beach Resort & Casino

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Holiday Inn Resort Aruba - Beach Resort & Casino
3.5 of 5 Resort   |   230 Je Irausquin Blvd, Palm - Eagle Beach, Aruba (Formerly Holiday Inn Sunspree Resort)   |  
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Ranked #15 of 24 Hotels in Palm - Eagle Beach
Detroit
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
“The Beach is Great!”
4 of 5 stars Reviewed 2 days ago NEW

I would rate the hotel as average, but the beach location makes it very good! I stayed in the third tower, which I understood to be the most recently renovated. The room/bathroom was fine and clean, but the bathroom was just very out-dated in appearance. So, basically I just felt like it was a Holiday Inn.

I didn't eat at the hotel apart from a few snacks, but other guests said the Sea Breeze restaurant was good.

The beach huts are fantastic! I couldn't have done a beach day there without one. You can get a hut by waiting the day before (between 3-4) in the afternoon. This is done if you want an "ideal" location. It's possible to show up the "day of" around 10:30-11 and you'll get an unclaimed hut that's in a slightly less desirable location.

The concierge is only available until 7pm, so make your plans early. I got motivated for dinner around 8:30pm one night and had to sort some things out on my own. The concierge and staff didn't seem to be familiar with local places either. I was trying to find a place I'd seen here and they said they didn't know where it was. The next day, when I left, I saw it just across the street. Frankly, for a tourist driven country most people in this service industry seemed unaware of what was there and where these places were. I had a similar experience with a cab driver.

That said, I loved Aruba! And, I thought my price was right for my stay at the Holiday Inn and that it was a very enjoyable stay! Thanks!

  • Stayed November 2014, traveled solo
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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738 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (196)
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English first
Pomona, New York
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

WOW-- WE had not been to the Aruba Holiday Inn in several years-good friends told us to give Holiday Inn Aruba another try. We did. just got back December 20,th WOW
The hotel is completely refurbished, grounds, third pool, restaurants,rooms, all being maintained with love and care.
But what makes a good property great is the service. Beginning with prestay to putting your bags in the cab sending you off to the airport.
Many thanks to the following people who made our stay great. I wish I could remember all their names.
Thank you Winnie in reservations, who has helped me this year and in years passed.
Thanks to Miguel and Arturo who took care of us on the beach, always making sure we had what we needed at the palapa.( What would be great if the hotel gave a choice where you could reserve and pay for a paplapa at the arrival of your stay, or wait in line for one hour every day for a free palapa. I was there for ten days-that's a whole day of vacation on line waiting.)
Thanks to the following staff:
The front desk that greets you, really makes you feel welcome and takes care your request with an eager smile.
House keeping were I did not have to make a request, every thing was done, room was always ready when we returned.
The concierge who always got our request.
Every one that provided service was just super.

They may rate Holiday Inn Aruba a 3 1/2 stars, but in my estimation they are a 4 1/2 star deluxe property. WOW

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIResortAruba, Guest Relations Manager at Holiday Inn Resort Aruba - Beach Resort & Casino, responded to this review, 2 days ago
Dear Buddy G,

Many greetings from Aruba, and welcome back. We were thrilled to hear that you had a great vacation with us and our newly renovated resort and Team Associates all went to make your stay memorable. Thank you for your very kind feedback and rest assured we will pass your kind words onto our Team Associates. We look forward to welcoming back again soon to our Happy Island. Happy New Year from Aruba.

Kind Regards,
Guest Expeience Manager.

Holiday Inn Resort Aruba-Beach Resort & Casino.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brampton, ON
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

So we took a chance on this trip. Sunwing needs to up their ante. This nonsense about paying 40 dollars extra each person, each way to get better service sucks!!
But Holiday Inn on the other hand made up for all of Sunwings shortcomings.
Right on the beach. Clean rooms, WONDERFUL beds. Not damp or smelly.
Clean shower. Free upgrade.
What else. Food was amazing. They are adding more restaurants people. Calm down!!
Clean pools.
Kids club that my child went to ALL day every DAY. Thank you Jayson!
We will definitely be back.
Our favourite bartender was Domingo. Erwin made us smile everyday with his wonderful manner. I was sad to say bye to Jhon. Kisses to you all!!

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIResortAruba, Guest Relations Manager at Holiday Inn Resort Aruba - Beach Resort & Casino, responded to this review, 4 days ago
Dear amypio,

Many seasons greetings from Aruba, thrilled to hear that you and your family had a great vacation with us on your winter break, and our kids club, beach area and our Team Associates all went to make you holiday more memorable. Thank you very much for your kind feedback and rest assured we will pass your kind words onto our Team Associates, and we really look forward to welcoming you and your family back again soon to our Happy island. Happy Holidays.

Kind Regards,,
Guest Experience Manager.

Holiday Inn Resort Aruba-Beach Resort & Casino.
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Mound City, Kansas
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Very nice clean beach , bar on the beach need to upgrade their food but good drinks. Close to shopping, staff very pleasant and helpful. Close to a lot of activities and safe seen lots of security at all times.

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIResortAruba, Guest Relations Manager at Holiday Inn Resort Aruba - Beach Resort & Casino, responded to this review, 4 days ago
Dear Fountain93,

Seasons greetings from Aruba, and thrilled to hear that you had a great winter break with us and had an awesome vacation and enjoyed our great location and beautiful beaches. Thank you very much for you very important feedback which is very important to us. Happy Holidays.

Kind Regards,
Guest Experience Manager.

Holiday Inn Resort Aruba-Beach Resort & Casino.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

For $300 is a terrible Hotel, very bad room, and the people is rude, is like thry sre doing you a favor. staff need to work on costumer services! Anything you ask the answer is No. Food terrible is like a $60 hotel

  • Stayed December 2014
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIResortAruba, Guest Relations Manager at Holiday Inn Resort Aruba - Beach Resort & Casino, responded to this review, 5 days ago
Dear Rosalindrotundo,
Greetings from Aruba. We apologize for the inconveniences experienced during your stay, we strive to deliver excellent customer service and it's apparent that on this occasion we fell short. We'd like the opportunity to speak to you in person about your experience- please email us at hiraguest.experience.manager@ihg.com with further details of your stay. We look forward to your email.
Best Regards and happy holidays,
Guest Experience Manager
Holiday Inn Resort Aruba- Beach Resort & Casino
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Welland, Canada
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

My family and I recently returned from a 7 day vacation to Aruba. This was a last minute trip so hotel options were minimal, but we were excited to see that the Holiday Inn was available as many friends and family have stayed there previously and loved in. Well, we have mixed reviews on this resort.
The resort itself is a perfect fit for families with smaller children who do not want to be walking miles to get from one end of the resort to another. It is literally a 5 step walk from exiting the pool to the beautiful sands on the beach. This is a smaller resort so any room has quick access to all amenities offered. Rooms are pretty basic but comparable to any holiday inn anywhere in the world. VERY CLEAN!! which is what I loved!
We choose to partake in the all-inclusive offered through this hotel. Which we were quite disappointed with. Food is very limited at this resort. Many people do not have the all inclusive package so they definately do no cater to those that do. For instance on one particular night the buffet offered, a salad bar ( basic salads, dressing, chick peas, tomato, cucumber, prosciutto and a cheese ) french fries, some sort of roasted vegetable, a pasta bar and a type of roasted meat. Many would say that this would be perfect, but with two smaller children finding options for them to eat was very difficult . The flavor of the food was definatley below par.
What we did come to discover is to skip the buffets all together and hit the one of the 2 a la carte restaurants. Although menus were limited food was usually flavorful and plentiful. ( I do feel sorry for anyone that had to pay for any meals or drinks at this resort as it is very very expensive, $150 for lunch not including alcohol )
One other negative to this resort is the fact you must sign for everything, even a coke at the pool bar you must wait and sign for ! VERY ANNOYING! There must be a better way to keep track of sales!
Although we were disappointed with the meals at this resort, we had a great time. Honestly we were not visiting aruba for the foods. This resort is a good fit for famililies, its super clean and we loved the location. We would return for that fact alone.

  • Stayed December 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIResortAruba, Guest Relations Manager at Holiday Inn Resort Aruba - Beach Resort & Casino, responded to this review, 6 days ago
Dear Sandra74,

Many seasons greetings from Aruba, first thank you very much for for choosing our resort for your recent stay and to hear you had a great vacation with your family and our beautiful beaches and great location suited your needs. Thank you for your important feedback which helps us to improve our guest experience and please rest assured we will pass your comments onto our Food and Beverage Team. We hope to welcome you back again soon, and wish you Happy Holidays for you and your family.

Kind Regards,
Guest Experience Manager.

Holiday Inn Resort Aruba-Beach Resort & Casino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester Hills, Michigan
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This newly renovated hotel felt like a palace. It was close to great dining, shopping, clubbing and water sports. The staff was amazing and the "standard view" room had an ocean view! The pool and grounds were smashing and new and everything good was in walking distance. If I ever get back to Aruba, there's not a doubt that I will be staying at the Holiday Inn!

Room Tip: Ask for a standard view room with an ocean view.
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  • Stayed December 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIResortAruba, Guest Relations Manager at Holiday Inn Resort Aruba - Beach Resort & Casino, responded to this review, 1 week ago
Daer katemikev,

Seasons greetings from Aruba, and we were thrilled to hear that you had a great stay with us and enjoyed our great location and our Team Associates also made your stay even more enjoyable. Thank you very much for your kind review which is very important to us and we look forward to welcoming you back again to Aruba. Happy Holidays.

Kind Regards,
Guest Experience Manager.

Holiday Inn Resort Aruba-Beach Resort & Casino.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Resort Aruba - Beach Resort & Casino

Address: 230 Je Irausquin Blvd, Palm - Eagle Beach, Aruba (Formerly Holiday Inn Sunspree Resort)
Phone Number:
Location: Caribbean > Aruba > Palm - Eagle Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Palm - Eagle Beach
#11 Top resorts Hotel in Palm - Eagle Beach
#13 On the Beach Hotel in Palm - Eagle Beach
#13 Romantic Hotel in Palm - Eagle Beach
#17 Family Hotel in Palm - Eagle Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Resort Aruba - Beach Resort & Casino 3.5*
Number of rooms: 597
Official Description (provided by the hotel):
At the beachfront Holiday Inn Resort Aruba, we’ve gone to great lengths to further enhance the miracle that is our island by creating a carefree getaway that truly has something for everyone. With the best location on Palm Beach, wide variety of water sports including PADI certified diving and designer shopping just across the street look no further when booking our Aruba vacation. Whether you’re here for a corporate retreat, family vacation or just a little downtime you’ll find refreshing accommodations, an attentive staff and a vast array of amenities and activities. The resort features free in-room Wi-Fi access and is perfect for families since children 17 and under stay free when sharing accommodations with parent or adult. ... more   less 
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Also Known As:
Holiday Inn Resort Aruba Hotel Palm/Eagle Beach
Holiday Inn Sunspree Hotel
Holiday Inn Sunspree Aruba
Holiday Inn Palm Eagle Beach
Holiday Inn Sunspree Resort Aruba
Aruba Holiday Inn
Palm/Eagle Beach Holiday Inn
Holiday Inn Resort Aruba - Beach Resort & Casino Palm - Eagle Beach

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