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“Best Price on Palm Beach” 3 of 5 stars
Review of Holiday Inn Resort Aruba - Beach Resort & Casino

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Holiday Inn Resort Aruba - Beach Resort & Casino
3.5 of 5 Resort   |   230 Je Irausquin Blvd, Palm - Eagle Beach, Aruba (Formerly Holiday Inn Sunspree Resort)   |  
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Ranked #17 of 23 Hotels in Palm - Eagle Beach
Salem, Ma
Senior Contributor
36 reviews 36 reviews
3 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
“Best Price on Palm Beach”
3 of 5 stars Reviewed July 17, 2014

Pros:
The hotel was the best bargain for Palm Beach. The location is great. There is a new mall with cinema, shops, nightlife and restaurants directly across the street. It is also directly on the beach, and is one of the more low rise hotels, so there is not a long trek to the beach. There are huts available on the beach. You need to reserve a hut each day by 4:00 and people line up starting at 3:00. You also need to claim it by 10:00 in the morning.The lobby is open air and there is fresh citrus water always available. The beds are comfortable. There is also a winning casino, a spa and yoga/Pilates in the morning. We requested early check in and as a result we got our room on arrival at 1:00, which was very convenient.
Cons:
There is a high noise level and the walls are thin. This is a family hotel, so there are large conventions, groups and naturally, children. The elevators are slow and stop on floor two every time for some reason. There is no service elevator for staff,so they share the elevator with their carts. There is also a song that plays when the elevator opens, so request a room that isn't near the elevator. The gym was not near the lobby and felt isolated, so I did not feel comfortable going at night alone. The pools are closed at night. The bathroom shower stall was dark and there isn't a stool. The balcony furniture was uncomfortable, so I dragged a room chair out there when I wanted to read or have my breakfast.

Room Tip: Stay in the tower closest to the lobby. Ask for a room that isn't near the elevator.
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIResortAruba, Guest Relations Manager at Holiday Inn Resort Aruba - Beach Resort & Casino, responded to this review, July 19, 2014
Dear Caitlin W,

Greetings, thank you for your time to review our Resort your comments are very valuable to us, and for choosing the Holiday Inn Resort Aruba--Beach Resort & Casino during you recent stay. We hope to welcome you back again soon to our Happy Island on your next vacation.

Kind Regards,
Holiday Inn Resort Aruba-Beach Resort & Casino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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549 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (151)
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English first
South Yarmouth, Massachusetts
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 17, 2014

We stayed here this past spring in March. The price was far less than all other resorts in the area and we stayed in the newly remodeled building. The room was spacious, well appointed, clean. A/C worked great and room got real dark with the shades crawn. To me that is a must. Beach was a good size, plenty of room. Pools were also very nice. We stayed ina room right on one pool, ground floor. At first I was perturbed with my "deck" being right at the pool,affording us little privacy if you want to call it that. After one day of it it didn't bother me and actually liked the convience of it. The desk folks etc were great, helpful, kind and happy.
I was not impressed with the restaurants. We only ate at one by the pool the day we got there. Typical fast food type fare but we were hungry and grumpy. It was OK but I am more interested in traveling around the island to eat. The place is not as fancy as the others down the stretch but we dont need fancy. It was still very nice
The process of getting a "chckie" ( a hut on the beach) is tedious but works. You get in line at 4 pm to reserve for the next day so folks start lining up very early to get one. So taht is the only drawback to the resort and it is minor. I would recommend this hotel whole heartedly

Room Tip: Top floors would be better rooms I think
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIResortAruba, Guest Relations Manager at Holiday Inn Resort Aruba - Beach Resort & Casino, responded to this review, July 19, 2014
Dear lrebel,

Greetings, thank you for your valuable review and for choosing our Resort for your recent stay on our Happy Island. We were happy to hear that you enjoyed your stay and our location suited your needs. We hope to welcome you back on your next vacation. Masha Danki.

Kind Regards,
Management Team.
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Top Contributor
81 reviews 81 reviews
11 hotel reviews
Reviews in 33 cities Reviews in 33 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed July 16, 2014

Stayed here for 3 nights. We arrived early (2:30pm) & were able to check-in. However, room we got was not that great, located right at the elevator. We woke up late at night coz we'd hear people coming in & out of elevator. TIP: Make sure you ask to be put at a quieter spot. King size room was not available at all so my husband & I were in a 2 Double Beds room. Room was clean, had balcony & had partial view. Bathroom could use light in the shower area. Would also be nice if there was a full length mirror. We got FREE Wi-Fi, but don't know if that is for everyone. My husband is a HI Rewards member.
Hotel is beachfront (right on Palm Beach) & has a couple of pools. Towels & lounge chairs are included. You can reserve the palapas (huts) too. This is a great amenity so you know you are not being nickel & dimed. Service was good. Parking was free & plenty available. Shops & restaurants are across the hotel. There's also a walking path along the beach that takes you to the rest of the neighboring hotels & restaurants. Various rentals for floaties, jet skis, etc are available.
Overall, it was not a luxury hotel but it was clean & well maintained. Staff provided good service. Hotel is great for everyone, especially families.

Room Tip: Ask where room is located upon check-in. Rooms right or close to the elevator are terrible!
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIResortAruba, Guest Relations Manager at Holiday Inn Resort Aruba - Beach Resort & Casino, responded to this review, July 17, 2014
Dear dancelovah4life,

First let us thank you for your time to review our resort and for your loyalty as an IHG Memeber, your comments are very valued to us. We were happy to hear that our location suited your needs and you enjoyed our beaches and pool side facilities. We look forward to having the opportunity to welcome you back again to Aruba. Masha Danki.

Kind Regards,
Management Team.

Holiday Inn Resort Aruba-Beach Resort & Casino.
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ny
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 14, 2014

I have been going to Aruba for 5 years now and have alwaY stayed in the Westin. With the Westin closed I thought I would try the other end of Palm Beach and because of a reasonable price stayed at the Holiday Inn. The pluses are good location, close to restaurants and stores, my room was very big and my oceanfront view was excellant except I was on the 4th floor and really close to the beach . Need to be higher up for privacy and less noise. ALSO THE " IT" WOMAN WAS EXCELLANT, I WAS NOT GETTING WIFI FOR 2 FULL DAYS AND SHE TOOK THE TIME TO COME TO ME AND GET ME SET UP. ALSO SOPHIA AT THE HOLIDAY INN BEACH BAR MAKES THE BEST BANANA DAQUIRA ON THE ISLAND AND IS VERY VERY FRIENDLY.

Now I have always told my US frienda that Aruba REALLY is the HAPPY island, Not at the Holiday Inn at Palm Beach. Multiple times I stod there waiting for a Holday Inn employee to assist me. They were always arguing amongst each other on the job, in public.. Maybe I am spoled from the Westin but dont lookk for anyone to go out of there way at the holiday Inn.

Room Tip: Go higher than the 4th floor, too close to public
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  • Stayed June 2014, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIResortAruba, Guest Relations Manager at Holiday Inn Resort Aruba - Beach Resort & Casino, responded to this review, July 16, 2014
Dear mamNy,

Thank you for your time in reviewing our Resort your comments are very valueable to us and rest assured we shall pass them onto to our Management Team. We hope we have the opportunity to welcome you back again to Aruba.

Kind Regards,
Management Team.

Holiday Inn Resort Aruba-Beach Resort & Casino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middletown, New Jersey
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 13, 2014

The hotel was clean, well maintained with the beach right there! Pool & grounds very clean, room comfortable. The highlight for us was the concierge, Jean. She made excellent recommendations as to what to do & the best company to do them with even if slightly lower/higher in price. Outstanding person! Hotel staff very accomodating to even minor things. Service in Aruba is generally slow paced, once we understood that it was great! Location was fine, in the hotel district, were able to hop on a bus downtown or walk to restaurants/shopping, approximately 3 blocks. Felt very safe at all times which was of utmost importance, streets & area very clean.

Room Tip: Renting a car is not a necessity, if you like to walk or don't mind a bus its much easier unless...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIResortAruba, Guest Relations Manager at Holiday Inn Resort Aruba - Beach Resort & Casino, responded to this review, July 14, 2014
Dear galjm,

Greetings, thank you for your time to Review our Resort and for your kind comments we were thrilled to hear that we met your expectations. We shall pass your kind words onto Jean our Concierge and all our ther Team Associates who helped make your stay memorable. We look forward to welcoming you back again soon to Aruba. Mashi Danki.

Kind Regards,
Managment Team.

Holiday Inn Resort Aruba-Beach Resort & Casino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 12, 2014

Holiday inn Resort stay from June 23-July 9 - Family of 4 from Montreal, Canada.

Returning to the HI Resort for a 7th time, this resort has become great. Would not think twice about booking again, in fact already planning next trip to what I call my second home.

Front desk service was amazing, room was ready early as we arrived around 12:30pm. Special thanks to Pauline, our room, 7619 was amazing. Our room was in the Sea Tower, it was awesome, beautiful view, room super clean, maid did a wonderful job, kept it totally spotless.

The Oceanside bar and Grill was great, fast service for food, excellent food and amazing staff, always with a smile. Special thanks to Louise, took great care of us and especially my son- she has always taken care of him so well....thanks Louise.

Bar Staff was amazing! Edward, Glenda, Lucilia, Celia, Steffany, Camillo, Michael, Hamilton and all the others, too many to name, they were all good, from lobby bar, Oceanside bar and Seabreeze bar.

The Seabreeze restaurant and staff are amazing, special thanks to Cecille who takes care of us every time. Cecille is so professional and an amazing asset to the HI Resort. The waiters, waitresses are wonderful, Eddy, Rosa, Vivian, Tibisay, John, Gleysh, Shania, Karla and Jisury. They are amazing, they have become like family and have made this trip a more memorable one. My only complaint is I wish there was 2 menus for dinner, like in 2013, 16 night on same menu was a bit much. There is always the buffet and barbecue, but we chose to stay with the best staff. Music was a nice touch and we love to watch Rosa do her dance:)

The resort is so clean, always spotless, staff keeping it clean, the pools are wonderful, the kids club entertained my daughter when she chose to go to the club...a special thank you to the great staff in the kids club, also that remembers us from previous trips.

Holiday Inn Resort has the best spot on Palm Beach. It is safe, close to many restaurants, shops, great bus service to go downtown. We rode the double decker new train downtown, which was fun.

Miss Aruba and the staff at HI Resort Aruba, thank you for making it special as always. Can't wait to come back!

Mashi Danki!

Maureen

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIResortAruba, Guest Relations Manager at Holiday Inn Resort Aruba - Beach Resort & Casino, responded to this review, July 14, 2014
Dear Cruisegal514,

First of all it was great to welcome you back to our Resort and your Home away from Home, lets us thank you for your time and kind reviews. We will make sure your kind words are passed onto to our Team Associates and were thrilled to hear that you and your family had a memorable time on our Happy Island. We are waiting to welcome you back on your next vacation. Mashi Danki.

Kind Regards,
Management Team.

Holiday Inn Resort Aruba-Beach Resort & Casino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austrian Alps, Austria
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 12, 2014 via mobile

July 9, 2014 new
1 person found this review helpful
I came here on spring break and my goodness, what an amazing time I had. The staff is WONDERFUL. Super friendly, super helpful, I just cannot say enough about them. You always feel safe bc there are security everywhere, and the security is not the intimidating kind that just stand there muggin ppl, they are extremely nice and cool! Everything was perfect...the only thing that was negative was that they didn't play rap music since I didn't come on college spring break. NEXT YEAR THOUGH ;) count me in

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Resort Aruba - Beach Resort & Casino

Address: 230 Je Irausquin Blvd, Palm - Eagle Beach, Aruba (Formerly Holiday Inn Sunspree Resort)
Phone Number:
Location: Caribbean > Aruba > Palm - Eagle Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Casino Hotel in Palm - Eagle Beach
#11 Spa Hotel in Palm - Eagle Beach
#13 Top resorts Hotel in Palm - Eagle Beach
#14 Romantic Hotel in Palm - Eagle Beach
#15 On the Beach Hotel in Palm - Eagle Beach
#16 Family Hotel in Palm - Eagle Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Resort Aruba - Beach Resort & Casino 3.5*
Official Description (provided by the hotel):
At the beachfront Holiday Inn Resort Aruba, we’ve gone to great lengths to further enhance the miracle that is our island by creating a carefree getaway that truly has something for everyone. With the best location on Palm Beach, wide variety of water sports including PADI certified diving and designer shopping just across the street look no further when booking our Aruba vacation. Whether you’re here for a corporate retreat, family vacation or just a little downtime you’ll find refreshing accommodations, an attentive staff and a vast array of amenities and activities. The resort features free in-room Wi-Fi access and is perfect for families since children 17 and under stay free when sharing accommodations with parent or adult. ... more   less 
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Also Known As:
Holiday Inn Resort Aruba Hotel Palm/Eagle Beach
Holiday Inn Sunspree Hotel
Holiday Inn Sunspree Aruba
Holiday Inn Palm Eagle Beach
Holiday Inn Sunspree Resort Aruba
Aruba Holiday Inn
Palm/Eagle Beach Holiday Inn
Holiday Inn Resort Aruba - Beach Resort & Casino Palm - Eagle Beach

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