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“Great Location & recently renovated” 4 of 5 stars
Review of Holiday Inn Resort Aruba - Beach Resort & Casino

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Holiday Inn Resort Aruba - Beach Resort & Casino
3.5 of 5 Resort   |   230 Je Irausquin Blvd, Palm - Eagle Beach, Aruba (Formerly Holiday Inn Sunspree Resort)   |  
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Ranked #15 of 24 Hotels in Palm - Eagle Beach
Framingham, Massachusetts
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
“Great Location & recently renovated”
4 of 5 stars Reviewed May 9, 2014

The Holiday Inn Aruba has just completed a renovation. We stayed in the old Bionare tower ( I think the new name is Ocean Tower ) This tower underwent a clean up renovation , new rugs , paint ect,ect,. They really did a nice job in updating this wonderful property. The lobby is all new & check in is much faster than in the past. The beach is the best in the high rise area. We do not eat there except for breakfast. The buffet is the same as it has been for years . Good food , decent service. The beach crew is very helpful in setting you up with chairs & towels. The pool area is really nice with the addition of a 3rd pool by the sea tower. The new lobby bar is a nice place to hang out. As always the Holiday Inn Aruba is a great value, We have stayed here 10 times , they have a lot of repeat customers. If you have not been here in recent years give it another try, it is much improved

Room Tip: Is you stay in the sea tower stay on the holiday inn side , Palm tower stay on the garden side
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIResortAruba, Guest Relations Manager at Holiday Inn Resort Aruba - Beach Resort & Casino, responded to this review, June 3, 2014
Dear mark t,

Greetings, thank you very much for your loyality at Holiday Inn Resort Aruba-Beach Resort & Casino and for taking your time to give us your feedback. We are so happy to here that our newly renovated property met with your expectations and helped make your stay with us memorable. We look forward to your return visit to our Happy Island

Best Regards,
Management Team
Holiday Inn Resort Aruba-Beach Resort & Casino.
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736 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (196)
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Brick, New Jersey
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 7, 2014 via mobile

Fabulous location.best beach. Really clean inside and out. Newly rennovated nice bathroom (look great in bathroom mirror :)good food at sea breeze friendly staff. 8th trip to Aruba always stayed on Palm Beach and would choose HI again! Easy to get palapa and there are 6 cabanas at last pool first come for serve get there early to claim one! Get an early morning coffee at Palm bar and enjoy outside in gazebo. Breakfast buffet at Moomba next door with $6.50 unlimited mimosas til 11 nice dinner there too most convenient elevator was not working in Sea Tower. Stay here the Ritz Carlton has the same ocean and weather for the daily price of a week at HI

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIResortAruba, Guest Relations Manager at Holiday Inn Resort Aruba - Beach Resort & Casino, responded to this review, June 3, 2014
Dear jgirl,

Thank you for choosing the Holiday Inn Resort Aruba-Beach Resort & Casino for your recent stay at our Happy island. Your feedback is very important to us and that our team members met your expectaions we will pass your comments on. Very happy to hear that you will be visiting us again in the near future and look forward to welcoming you back.

Best Regards,
Management Team,

Holiday Inn Resort Aruba-Beach Resort & Casino
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toronto
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed May 7, 2014

Stayed at Holiday Inn 4/21/14 to 4/28/14, have been to Aruba at least 7 times and have stayed at Radisson and last year the Westin. Loved both those places, however Westin now closed for renovations as Riu has bought them and Radisson was way too expensive. We went the all inclusive at the HI which we normally would not pay for all inclusive as there are so many good restaurants in the area. Radisson not all inclusive and Westin was breakfast only, however the price from Toronto was was much cheaper to go all inclusive with Sunwing or Sunquest compared to same week with Westjet which was flight and room only and was 800.00 more for two, so was no brainer to take the all inclusive. We ended up eating all our meals there since they were included. The breakfast buffet was fine, lots of variety and dinner at the other restaurant was very good with good selection. Few items were extra charge but did not pick them. Drinks were good, no problem getting served. All the service was very good in both restaurants and the bars, room cleaning was done in a timely manner and rooms were cleaned to our satisfaction. Even though all inclusive we did have to sign bills every time we got something. No problems at check out bill was zero. Not sure if the bills were different for all inclusive but they seemed high. For example, 4 cups of Balashi beer came to approx 32.00, included tax and 15% sercharge. Same with the meals at dinner seemed pretty pricey, but since we were all inclusive I did not care as long as I did not have to pay for them. I did tip extra whenever I purchased anything because I would not be surprised if the employees did not get all the 15% service charge. I also left the cleaning staff about $20 in the room when we left. Check in and check out was no problems, quick and went right to our room although we arrived right at 4pm. Went down to reserve palapa for next day no problem waited in line for about 5 minutes and got one right in front facing beach. Not so good the rest of the week. We arrived on Monday and left on Monday. The rest of the week we started out lining up about 3:15 for 4PM and every day after that it got earlier and earlier if you wanted first choice. All palapa's were reserved every day. Just bring a book and a drink to the line and chill out while you wait. Even though this can be a pain in the butt every day, i prefer this to getting up at 6am every morning to get a chair in the shade and finding people put towels at the beach and the pool which is just plain rude. Both the Radisson and the Westin have the same palapa reservation system. I think several hotels do that as most of the palapa's have numbers on them.

Overall I had reservations about staying at the HI however I was quite pleased with the whole week and would not hesitate to go again. As far as Aruba goes it is my favourite place to vacation and have been to many Carribean islands. The cost is more to go there (from Canada) but well worth it. We did not rent a car this time or go to grocery store however we have many times in the past so if you have any questions, feel free to ask.

One other thing, keep in mind this is a Holiday Inn and not at Hyatt or Ritz Carlton. There are much nicer hotels and also hotels that are not as nice, but the Holiday Inn exceeded my expectations.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIResortAruba, Guest Relations Manager at Holiday Inn Resort Aruba - Beach Resort & Casino, responded to this review, June 3, 2014
Dear mitzie88,

Greetings from our Happy Island. We would like to take this opportunity to thank you for choosing our resort and for your positive feeback and that the Holiday Inn Resort Aruba-Beach Resort & Casino exceeded your expectations. We look forward to the opportunity to welcome you back very soon to our beautiful Island.

kind Regards,
Management Team.

Holiday Inn Resort Aruba-Beach Resort & Casino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
massachusetts
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 7, 2014

just returned from our 6th stay; it just keeps getting better & better. The renovations are wonderful. cannot find a better beach. yes, you have to get in line for a hut each day but then get to talk to other guests. stayed Tuesday -Tuesday; easy check in, room was ready at 2PM...able to unpack, change and hit the beach....so felt like we got an extra day
we visit the other hotels but keep coming back to HI....easy access to the beach which is what we go to Aruba for

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIResortAruba, Guest Relations Manager at Holiday Inn Resort Aruba - Beach Resort & Casino, responded to this review, June 3, 2014
Dear neumie,

Greetings Greeetings Greetings.....We where so happy to hear that our newly renovated Resort exceeded your expectations and our beautiful sandy beaches welcomed you back again. We look forward to welcoming you back to your home away from home on our Happy Island. Mashi Danki

Regards,
Management Team

Holiday Inn Resort Aruba-Beach Resort & Casino
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Antwerp, Belgium
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 7, 2014

Room standard generally poor, not of normal Holiday Inn standard, definitely not of 4-star standard. Hotel information received stated renovation made as late as 2012, could not see a single sign or evidence of this. Carpets in rooms and hallways outdated, ugly and can only imagine the risk exposed for someone with allergy. Doors and windows dating some 20-30 years back in time. Airconditioning loud and not controllable in each room only centrally. Breakfast restaurant poor, more like a school cantine. The system on the beach with bath towels and sunbeds works. But the system to reserve the beach umbrellas is a true disaster as you need to line up each afternoon, literally for hours to get something for next day (!!). Nothing else but a stress factor (!!). Hotel defined as a resort, contains shopping arcades and even a casino which makes it very busy and commercial, neither my style nor my interpretion of a beachside resort hotel. No hotel transport/shuttle available neither to the city nor to airport. In summary, as a Priority Club (Holiday Inn) member since 1994, I would not return, not recommend this hotel to others.
Stayed for one week end March 2014
JH / Belgium

  • Stayed March 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIResortAruba, Guest Relations Manager at Holiday Inn Resort Aruba - Beach Resort & Casino, responded to this review, May 17, 2014
Dear Valued Guest,

Thank you for being an IHG loyalty member and for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding our accommodations, service and food and beverage options.. We will address these concerns. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments.Please contact me at cameron.smith@ihg.com with more details of your issue. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Best Regards,

Cameron Smith
Executive Assistant Manager
Holiday Inn Resort Aruba- Beach Resort and Casino
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Caracas, Venezuela
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 6, 2014

Good hotel, good pool, good beach, good food, good attention, but be careful , because i lost my wallet in the room in the hotel, and still wait for appears it. Or some call or e mail from the hotel. HUGO

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Resort Aruba - Beach Resort & Casino, responded to this review, May 20, 2014
Dear Hugo A,

Thank you for submitting a review on your stay. It was unfortunate to see that an item was left in the room and that it made for an unpleasant experience after checkout. We would like to follow up with you directly and have sent you a Private Message.

Thank you again for your feedback. We look forward to the hearing back from you soon.

Sincerely,

Zelyn N
Case Manager
IHGCare
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Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed May 5, 2014

Walked into the lobby and was pleasantly surprised. The open, modern entrance was a very welcoming feel to begin our stay.
The rooms are large, the furnishings slightly dated, and I just wish that the carpet had either been replaced or ripped up. I chose not to walk around barefoot, since it didn't look clean.
There was a couch, two dressers, a refrigerator, a table and two chairs. Ideal for a traveling family. The bathroom was a little small, but clean and allowed everyone to get their business done. The Wi-Fi was adequate.
The staff overall was kind and accommodating, and the little café in the front lobby offered a nice selection of lite bites for breakfast and lunch.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIResortAruba, Guest Relations Manager at Holiday Inn Resort Aruba - Beach Resort & Casino, responded to this review, May 6, 2014
Dear Valued Guest,

Thank you so much for your recent stay at Holiday Inn Resort Aruba- Beach Resort and Casino. We are so glad to hear you enjoyed our recent renovations to our lobby and rooms. We are sorry to hear our carpets where not up to standards- rest assured we shall inform our housekeeping department.

We hope you can return to our paradise soon!

Best Regards,

Holiday Inn Resort Aruba- Beach Resort and Casino Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Resort Aruba - Beach Resort & Casino

Address: 230 Je Irausquin Blvd, Palm - Eagle Beach, Aruba (Formerly Holiday Inn Sunspree Resort)
Phone Number:
Location: Caribbean > Aruba > Palm - Eagle Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Palm - Eagle Beach
#11 Top resorts Hotel in Palm - Eagle Beach
#13 Romantic Hotel in Palm - Eagle Beach
#13 On the Beach Hotel in Palm - Eagle Beach
#17 Family Hotel in Palm - Eagle Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Resort Aruba - Beach Resort & Casino 3.5*
Number of rooms: 597
Official Description (provided by the hotel):
At the beachfront Holiday Inn Resort Aruba, we’ve gone to great lengths to further enhance the miracle that is our island by creating a carefree getaway that truly has something for everyone. With the best location on Palm Beach, wide variety of water sports including PADI certified diving and designer shopping just across the street look no further when booking our Aruba vacation. Whether you’re here for a corporate retreat, family vacation or just a little downtime you’ll find refreshing accommodations, an attentive staff and a vast array of amenities and activities. The resort features free in-room Wi-Fi access and is perfect for families since children 17 and under stay free when sharing accommodations with parent or adult. ... more   less 
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Also Known As:
Holiday Inn Resort Aruba Hotel Palm/Eagle Beach
Holiday Inn Sunspree Hotel
Holiday Inn Sunspree Aruba
Holiday Inn Palm Eagle Beach
Holiday Inn Sunspree Resort Aruba
Aruba Holiday Inn
Palm/Eagle Beach Holiday Inn
Holiday Inn Resort Aruba - Beach Resort & Casino Palm - Eagle Beach

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