I'm an IHG platinum elite member and I booked 6 nights at this Holiday Inn using hard earned points. It was to be the honeymoon I promised my wife we would take some day. To make sure I would get the room upgrade my platinum elite status guarantees me I emailed the hotel in advance. I received a reply from Pauline Dijo assuring me I was getting the upgrade and I would likely get a second upgrade to an ocean front room.
I arrived at the hotel on Nov. 18, 2013 and had some trouble finding where to check in. There was no parking available for the guests so I had to double park. The check in process was a bit hectic, there was a short line but a long wait, they don't seem very organized at the front desk. I reminded the front desk receptionist that I was to have an upgraded room per Pauline Dijo. She just smiled and made no comment. When I got to my room it didn't look like an upgrade. I asked the cleaning girl and she said it was a standard room. So, we are off to a great start. I emailed Pauline Dijo about the room mix up but it seems that after you're checked in, she no longer answers emails.
The wife and I made the best of it. The beach was nice but getting towels and reserving umbrellas is a bit confusing. There is a trench running parallel to the beach that requires a good bit of effort to get across when entering or exiting the sea. We ate at a few nice (but very expensive) restaurants. The portions were large and my wife doesn't eat much so we brought food back to the room. When it was time to warm the food we looked around, no microwave? One of the very nice girls from house keeping my wife had become friends with (both are Filipinas) tried to get us a microwave but was told by her manager that microwaves were only available in the "upgraded rooms". I called the front desk to see where the hotel microwave was located. I was told that there was no microwave available for the guests, but I could go to one of the local restaurants and ask if I could use their microwave. I really didn't like that idea, not getting the upgraded room I was promised had come back to haunt us, we ended up throwing away the very expensive food.
The hotel is really showing its age. There are not enough elevators and some are out of service. If you rent a car you would be lucky to find a parking spot. This is my first trip back to Aruba since 1990 and if I ever return to Aruba I absolutely will not stay at the Holiday Inn Resort.
- Also Known As:
- Holiday Inn Resort Aruba Hotel
- Holiday Inn Resort Aruba Hotel Palm/Eagle Beach
- Holiday Inn Sunspree Hotel
- Holiday Inn Aruba
- Holiday Inn Sunspree Aruba
- Holiday Inn Palm Eagle Beach
- Holiday Inn Palm/Eagle Beach
- Holiday Inn Sunspree Resort Aruba
- Aruba Holiday Inn
- Palm/Eagle Beach Holiday Inn
- Holiday Inn Resort Aruba Palm - Eagle Beach
- Official Description (provided by the hotel):
- At the beachfront Holiday Inn Resort Aruba, we’ve gone to great lengths to further enhance the miracle that is our island by creating a carefree getaway that truly has something for everyone. With the best location on Palm Beach, wide variety of water sports including PADI certified diving and designer shopping just across the street look no further when booking our Aruba vacation. Whether you’re here for a corporate retreat, family vacation or just a little downtime you’ll find refreshing accommodations, an attentive staff and a vast array of amenities and activities. The resort features free in-room Wi-Fi access and is perfect for families since children 17 and under stay free when sharing accommodations with parent or adult. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with IHG, Booking.com, Orbitz, Cheap Tickets, Priceline, Amex, Agoda, Travelocity, Expedia, Hotels.com, Otel and Venere so you can book your Holiday Inn Resort Aruba reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.