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All 24 Palm - Eagle Beach hotels

Holiday Inn Resort Aruba: Traveler Reviews

3.5 of 5
230 Je Irausquin Blvd, Palm - Eagle Beach, Aruba (Formerly Holiday Inn Sunspree Resort)
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Holiday Inn Resort Aruba
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1,697 reviews from our community

Traveler rating
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    637
    398
    196
    144
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Families
397
 
Couples
670
 
Solo
40
 
Business
24
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Orlando, Florida
1 review
2 helpful votes 2 helpful votes
“Customer Service, BOO!”
1 of 5 stars Reviewed February 12, 2013

Hotel is dilapidated, ice machines don't work, rooms smell like mold and smoke. They claim they are non-smoking rooms but there are ash trays in the rooms. If you want customer service this is not the place for you, if you don't want to accomplish anything while you're here and you can wait for an hour to see a menu then go for it. But if want even basic customer service go somewhere else. The free wifi is indeed free but don't expect to get anything accomplished. Just trying to get the elevator to function is work. Avoid!

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
Ask byebyefornow about Holiday Inn Resort Aruba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Resort Aruba, responded to this review
February 27, 2013
Dear byebyefornow,

Thank you for your review regarding your recent stay. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. However, I am sorry you found our facilities, smell of the room and level of service received from our hotel less than satisfactory. We take all comments into consideration and welcome any opportunity to improve. We are hospitality professionals and strive to be the best. Your comments will be looked into.

Once again, thank you again for your comments and I do apologize and regret that this impacted your experience at our hotel.

Sincerely,

Zelyn N
Case Manager
IHGCare
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Hamilton, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Best Choice in Aruba”
5 of 5 stars Reviewed February 12, 2013

It was first time here and we are happy to have found a home away from home. Met so many repeat guests, 10yrs, 8yrs etc. which says alot. Safe, clean, and well worth going all inclusive. The hotel is in the process of upgrading but when you compare prices for over-rated hotels in the area, you can not go wrong at the Holiday Inn. Looking at the 2014 calendar already! Sunwing's flight times are my only complaint. A great resort.

Room Tip: We spent the extra money on Superior Oceanfront and loved the atmosphere and view from our room. We...
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Angela D about Holiday Inn Resort Aruba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIResortAruba, Manager at Holiday Inn Resort Aruba, responded to this review
March 2, 2013
Dear Valued Guest,

We’d like to thank you for taking the time to review your recent stay with us. We truly appreciate you choosing our resort for your accommodation needs. Your comfort and convenience is our top priority so we’re happy to see we were able to meet your expectations. We definitely hope to be your resort of choice in 2014 to the One Happy island of Aruba. Thanks again for staying with us!

Sincerely,
Holiday Inn Resort Aruba Team
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Virginia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Home in Aruba”
5 of 5 stars Reviewed February 11, 2013

Just returned from 2 wonderful weeks at home in the Holiday Inn. My husband and I spent our Honeymoon in Aruba 1970. Having watched the Palm Beach area grow, we still feel this is the perfect spot if you are looking for the best beach and trying to get away from it all. As mentioned there are now some hugh hotels with more glitz, but nothing compares to walking into the HI and being greated by "Welcome Home". Get up in morning and walk down the stairs, have your toes in the sand before your coffee cools. So many folks have complained about the "so so" rooms, but I truly don't think you will find a better spot on this perfect island. Thank you Holiday Inn for staying friendly, welcoming and can not wait to get back! Ben and Karen Benita and family

Room Tip: The best spot is ocean front, Bonair Tower....wonderful views and sun sets.
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
See 5 more reviews by arube for Palm - Eagle Beach
Ask arube about Holiday Inn Resort Aruba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIResortAruba, Manager at Holiday Inn Resort Aruba, responded to this review
March 2, 2013
Dear Valued Guest,

Your words are music to our ears! We are so happy that every year our staff made your stay more enjoyable and your loyalty means so much to us. Your feedback is a great reflection on our hard efforts and determination to ensure each of our guests stay is memorable. Thanks again for sharing your wonderful experience with us and we look forward to have you back with us again.

Sincerely,
Holiday Inn Resort Aruba Team
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s.i. n.y.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“Great location, everything”
5 of 5 stars Reviewed February 9, 2013 via mobile

We visited jan8-15 .we requested the aruba tower because 2yrs earlier we stayed there and it was great. When we got to our room we realized the were doing work on the outside of the tower when we asked to be moved they did so without any problem . Our room was great in the Bonaire tower. The breakfast Buffett which was part of our package had a great selection and they offered to make you anything you wanted from the kitchen, it wasn't t necessary . Everyone was accommodating and pleasant and for the price you can t beat the location . A bit of paradise in the middle of winter is a dream . Also the pizzeria between the playalinda and holiday inn is delicious.the wifi is free but was a bit sketchy. Every time we go back it feels like you never left ,familiar faces and you feel safe . Had a great time can t wait to go back.

Stayed January 2013
Was this review helpful? Yes
Ask pegg106 about Holiday Inn Resort Aruba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIResortAruba, Manager at Holiday Inn Resort Aruba, responded to this review
March 2, 2013
Dear Valued Guest,

We’d like to thank you for taking the time to review your recent stay with us. We truly appreciate you choosing our resort for your accommodation needs. Your comfort and convenience is our top priority so we’re happy to see we were able to meet your expectations. Thanks again for staying with us and we are looking forward to have you with us again.

Sincerely,
Holiday Inn Resort Aruba Team
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Piscataway, New Jersey
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Best value on the island”
5 of 5 stars Reviewed February 9, 2013

Stayed at the Holiday Inn in November 2012 and am going back in April 2013. It's not the most luxorious hotel, but it is simply the most convenient and best value for your dollar. The beach and pool are right out the back of the hotel so you don't have to walk forever to get to the beach. The rooms were very clean and the staff very friendly. All inclusive was our deal and we will be doing it again. The buffet was no big deal but served it's purpose. I didn't go there to be a restaurant critic and eat, I went for the ocean and beach. The Iguana Bar is great and the drinks are endless. Very quiet at night and that was nice. It's walking distance to Moomba Beach and a short drive to the Local Store which is another great spot to visit. Bottom line, Holiday Inn is a great place to stay. Don't listen to any bad reviews.. the place is great and besides I don't go to an island to stay inside a hotel. It's no Riu, but Holiday Inn is half the price!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
See 3 more reviews by eforder for Palm - Eagle Beach
Ask eforder about Holiday Inn Resort Aruba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIResortAruba, Manager at Holiday Inn Resort Aruba, responded to this review
February 10, 2013
Dear Valued Guest,

Thank you for the great comments and the recommendation. We are very pleased to read you will be coming back in April 2013. See you soon in Sunny Aruba! Safe Travels!

Sincerely,
Team Holiday Inn Resort Aruba
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Additional Information about Holiday Inn Resort Aruba

Also Known As:
Holiday Inn Resort Aruba Hotel
Holiday Inn Resort Aruba Hotel Palm/Eagle Beach
Holiday Inn Sunspree Hotel
Holiday Inn Aruba
Holiday Inn Sunspree Aruba
Holiday Inn Palm Eagle Beach
Holiday Inn Palm/Eagle Beach
Holiday Inn Sunspree Resort Aruba
Aruba Holiday Inn
Palm/Eagle Beach Holiday Inn
Holiday Inn Resort Aruba Palm - Eagle Beach
Address: 230 Je Irausquin Blvd, Palm - Eagle Beach, Aruba (Formerly Holiday Inn Sunspree Resort)
Phone Number:
Region: Caribbean > Aruba > Palm - Eagle Beach
Amenities:
Bar/Lounge Beach Business Center Casino Fitness Center Free High-Speed Internet Free Parking Kids Activities Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Casino Hotels in Palm - Eagle Beach
#15 Top resorts Hotels in Palm - Eagle Beach
#16 On the Beach Hotels in Palm - Eagle Beach
#20 Family Hotels in Palm - Eagle Beach
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
At the beachfront Holiday Inn Resort Aruba, we’ve gone to great lengths to further enhance the miracle that is our island by creating a carefree getaway that truly has something for everyone. With the best location on Palm Beach, wide variety of water sports including PADI certified diving and designer shopping just across the street look no further when booking our Aruba vacation. Whether you’re here for a corporate retreat, family vacation or just a little downtime you’ll find refreshing accommodations, an attentive staff and a vast array of amenities and activities. The resort features free in-room Wi-Fi access and is perfect for families since children 17 and under stay free when sharing accommodations with parent or adult. ... more   less 
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