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The Westin Resort & Casino, Aruba: Traveler Reviews

4.0 of 5
J.E. Irausquin Blvd. 77, Palm/Eagle Beach, Aruba (Formerly Aruba Resort, Spa and Casino)
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The Westin Resort & Casino, Aruba
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1,795 reviews from our community

Traveler rating
    663
    638
    306
    127
    61
See reviews for
Families
437
 
Couples
953
 
Solo
38
 
Business
75
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
New York City, New York
1 review
1 helpful vote 1 helpful vote
“Always feel like home”
5 of 5 stars Reviewed February 9, 2013

This is our second time in Aruba, and its always been great! We have a little problem with our first room but we got a new room right away. So Nice to see lenora again, she is very Nice and helpful as usual. She always work so hard and should get her long overdue promotion.
Breakfast and lunch outside are outstanding, stafff are all working hard and very helpful. The only thing we are not happy with is its too windy eating on terrace restaurant deck they put some cover but its seem unfinished and short, watching those hook might be dangerous if got loose.
We spent most of our time on the pool it was very relaxing, bingo time is also our favorite! Cant wait to see Westin again this december.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Nholtz about The Westin Resort & Casino, Aruba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruges, Belgium
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
“TAMARA TAMARA TAMARA IT S ALL ABOUT TAMARA”
5 of 5 stars Reviewed February 9, 2013

Tamara is a gorgious pearl from the front desk who helped me out during all my stay in Westin hotel.
Her smile and her professionnel way of working made my day everyday.
I miss u very much.
U were surprisingly good .

i wish i could have check ins like that everywhere in the world.

Alexandra smile from housekeeping and the kindness of that nice mama with glasses sorry i don t remember the name but she was just promoted as the best housekeeper were very kind with me and my friends

ps i loved to sing " Can somebody tell me why housekeeping got me going craaaazy hsk hsk...lol

Orayma from the spa was very special in an intelectuel way that i appreciated very much
and i will never forget how kindly she treated me because like a lot of people i do underestimate the sun ahahha

for the last the day i ll be back dont change nothing

Mo Benamar HEY SEXY

Room Tip: the suite of course
See more room tips
  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask mo b about The Westin Resort & Casino, Aruba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Banff, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Great beach and loved the food”
4 of 5 stars Reviewed February 8, 2013

We spent a week at the Westin in Aruba for a wedding and the place is great. The whole of Aruba is amazing but Westin is one of the premium properties on the area. The building is old and needs some upgrading but the lobby area appears to be new. The pool for children is something my kids have never forgotten and we will be visiting the place this march. The restaurant at the breach has great food options throughout the day.
We are not into gambling but the casino is not much of anything if that is what you like to do.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Sukhi G about The Westin Resort & Casino, Aruba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Highland Mills, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“Like home”
4 of 5 stars Reviewed February 5, 2013

We have been staying at the Westin for the last 20 years. One our favorite hotels, every time we go we're treated like family. Great breakfast buffet. Probably the largest hotel beach on the island. The staff is always attentive. Looking forward to our next visit

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Larry K about The Westin Resort & Casino, Aruba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
capecodder
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Westin needs help”
3 of 5 stars Reviewed February 4, 2013

We just came back from the Westin.First time at this hotel,we always stay at a timeshare.This hotel must have been beautiful in its days but now it is tired and worn looking.The staff was always pleasant and that made the stay good.We were on the 15th floor and it was a great view. We only ate at the Pago Pago restraunt because we have a gift certifcate because our room was supposed to be ready at 3 for check in and it was not ready until 5 so the day was gone. Dinner was excellent but you can run up a big bill quick.Everything on the island has gone up.The bar drinks were weak and I am not a drinker,even I found them weak.This hotel is up for sale so I hope the new owners make it beautiful because it has a fantastic beach and a great location.I am not a picky person,I like paying for something good,this time I over paid.I booked through jet blue getaways and I wrote them a letter but no response,Aruba is beautiful I love this island.

Room Tip: Highest floors have best views.
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  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
See 6 more reviews by warmlady for Palm/Eagle Beach
Ask warmlady about The Westin Resort & Casino, Aruba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRoyGM, General Manager at The Westin Resort & Casino, Aruba, responded to this review
March 16, 2013
I'm sorry you found the property lacking in some areas. Yes the ownership is in the process of changing hands, but that is common in the hotel industry and should be transparent to our guests. I'm sorry if the associates used the pending sale as a distraction to your enjoyment. I'm sorry also to hear the JetBlue has not followed up with you yet.

If you would like to reach out to me directly with further details please do so at your convenience.

Warm regards,

Richard Roy
richard.roy@westin.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Resort & Casino, Aruba

Also Known As:
The Westin Resort & Casino, Aruba Hotel Palm/Eagle Beach
The Westin Resort And Casino, Aruba
The Westin Resort & Casino, Aruba Hotel
Westin Hotel Aruba
Westin Aruba
Westin Palm Eagle Beach
Wyndham Aruba
Westin Aruba Resort
Westin Palm/Eagle Beach
Palm/Eagle Beach Westin
The Westin Resort & Casino, Aruba Palm/Eagle Beach
Address: J.E. Irausquin Blvd. 77, Palm/Eagle Beach, Aruba (Formerly Aruba Resort, Spa and Casino)
Phone Number:
Region: Caribbean > Aruba > Palm/Eagle Beach
Amenities:
Bar/Lounge Beach Business Center Casino Fitness Center Free High-Speed Internet Free Parking Kids Activities Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Casino Hotels in Palm/Eagle Beach
#9 Luxury Hotels in Palm/Eagle Beach
#10 Romantic Hotels in Palm/Eagle Beach
#13 On the Beach Hotels in Palm/Eagle Beach
#16 Family Hotels in Palm/Eagle Beach
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Located on a beautiful strip of Palm Beach, The Westin Resort & Casino, Aruba features 481 guest rooms and suites for guests looking to sail, deep sea fish, golf, or test out their luck at the casino. ... more   less 
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The Westin Resort & Casino, Aruba
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