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The Westin Resort & Casino, Aruba: Traveler Reviews

4.0 of 5
J.E. Irausquin Blvd. 77, Palm/Eagle Beach, Aruba (Formerly Aruba Resort, Spa and Casino)
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1,793 reviews from our community

Traveler rating
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    638
    306
    127
    61
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Families
436
 
Couples
952
 
Solo
38
 
Business
75
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Chicagoland Suburb, IL
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Delightful Experience”
4 of 5 stars Reviewed December 1, 2012

The staff at the Westin Aruba make the experience at this hotel exceptional. "J" who checked us in gave us an amazing welcome to begin our vacation. The ladies at the concierge desk were very helpful and knowledgeable with making dinner reservations and activity suggestions.

The location is perfect! Many places for shopping and dining are walkable which we appreciated because it allowed us to be spontaneous and not have to plan out every detail.

As a platinum member, we appreciated the upgrade and the special birthday treats. Definitely a reason to continue SPG loyalty.

My one criticism is that, although the suite was nicely appointed and very clean, the bathtub definitely needs attention. The chipped paint did not feel very inviting.

For a quick vacation that doesn't require much thought or planning, we would return to the Westin Aruba in a heartbeat!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Loved it.”
5 of 5 stars Reviewed November 30, 2012

Great place to stay and location on the beach. Only complaint is Wi-Fi signal was really bad in our room. Only worked in the bathroom or by the balancy. I would go back anytime. We had an Ocean View Jr Suite on 12th floor. Breakfast buffet was good. Loved the iguanas walking around the pool area. Were not bothersome at all. They were really cool and much better than having birds around that bother you for food.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 3 more reviews by Zola2007 for Palm/Eagle Beach
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Conshohocken, Pennsylvania
1 review
2 helpful votes 2 helpful votes
“We can't wait to go back!”
5 of 5 stars Reviewed November 29, 2012

My fiancé and I stayed at the Westin in Aruba in September. We absolutely loved it. The best part about the hotel was the friendly staff. Rudy at Azull Restaurant and JoJo at the Tambu Bar were amazing. Our waiter at Pago Pago was also delightful, although his name escapes me.

The food at this hotel is excellent. We recommend Pago Pago, Azull, The Terrace, and the breakfast buffet at the Boni Bini Cafe. The food and drinks are a bit expensive, but we opted for an all inclusive package, which worked out well for us.

The rooms at the hotel are a bit dated, but everything in our room was in working order and we didn't have any issues. The common areas are beautiful.

We plan to vacation at this hotel for many years to come! (As long and Rudy and JoJo are still there, of course.)

Amanda Shirk

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Amanda S about The Westin Resort & Casino, Aruba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“great vacation-attention to detail is lacking”
4 of 5 stars Reviewed November 28, 2012

I want to start off by saying I had a great time in Aruba and at the Westin. We arrived two hours before check in but because the people staying in our suite had paid for late check out and because our son was asleep- they checked us into another room and sent us a room service lunch. I thought it was an excellent way to handle a tired family (we flew from California). Once we were in our real room we were super happy. Had a great suite with two balconies- fantastic view, the pool and beaches are pristine. Westin was at best excellent and at worse polite- so no worries there.
The criticisms I have are about details- the lamp shades had stains, the door had chipped paint (beige over orange so quite noticeable), the huge bathtub needed to be refinished (lots of chips), one of the elevators was out the entire week- nothing that got in the way of my enjoyment, but def something that a hotel as well known as the Westin should take care of.
The casino was fun- mostly played craps- the dealers didn't call out the numbers, so sometimes it was annoying not to know what was rolled and were somewhat surly- one of them called my husband a bad word in Spanish (we speak the language so we called her on it). Didn't stop us from playing though- that's one of the reasons why we wanted Aruba- beaches and gambling.
After the fourth day we finally left the Westin- we went to the Hyatt and to the Marriott Stellaris- talk about big difference! They looked top notch, poshy, busy, lively, WAY different- did appreciate the smaller feel at the Westin after the mall feel of the Stellaris (no craps at Stellaris, but yes at the Hyatt) so the comparison was both positive and negative. Loved the Hyatt casino.
would I stay there again? yes.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 2 more reviews by AidaBagula for Palm/Eagle Beach
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madisonville, Louisiana, United States
1 review
1 helpful vote 1 helpful vote
“Our Fabulous Vacation”
5 of 5 stars Reviewed November 26, 2012

We recently spent six nights at The Westin Resort & Casino in Aruba, and I have to say it was one of the BEST vacations my husband and I have ever had!! The staff at The Westin was very accommodating, and went out of their way to make us feel "special" and were so attentive to our every need!!
We can't thank Jennifer Carr (of The Tropical Travelers) enough for arranging and handling all out travel needs! She did an excellent job of taking care of everything for us, where all we had to do was "show-up" !! She definitely made all the right choices, and perfect accommodations!!
The only thing I can say about the Westin that needs improvement, is the "speed" of their elevators!! They definitely need improvement!! But other than that.........it was all "PERFECT" !

Room Tip: facing the pool is the best room to have!
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask MonaF228 about The Westin Resort & Casino, Aruba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Resort & Casino, Aruba

Also Known As:
The Westin Resort & Casino, Aruba Hotel
The Westin Resort And Casino, Aruba
The Westin Resort & Casino, Aruba Hotel Palm/Eagle Beach
Westin Hotel Aruba
Westin Aruba
Westin Palm Eagle Beach
Wyndham Aruba
Westin Aruba Resort
Westin Palm/Eagle Beach
Palm/Eagle Beach Westin
The Westin Resort & Casino, Aruba Palm/Eagle Beach
Address: J.E. Irausquin Blvd. 77, Palm/Eagle Beach, Aruba (Formerly Aruba Resort, Spa and Casino)
Phone Number:
Region: Caribbean > Aruba > Palm/Eagle Beach
Amenities:
Bar/Lounge Beach Business Center Casino Fitness Center Free High-Speed Internet Free Parking Kids Activities Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Casino Hotels in Palm/Eagle Beach
#9 Luxury Hotels in Palm/Eagle Beach
#10 Romantic Hotels in Palm/Eagle Beach
#13 On the Beach Hotels in Palm/Eagle Beach
#16 Family Hotels in Palm/Eagle Beach
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Located on a beautiful strip of Palm Beach, The Westin Resort & Casino, Aruba features 481 guest rooms and suites for guests looking to sail, deep sea fish, golf, or test out their luck at the casino. ... more   less 
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The Westin Resort & Casino, Aruba
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