We recently stayed at the Westin Resort & Casino in Aruba during our 2-year anniversary.
Unfortunately, we had some mis-communications upon check-in regarding using points for cash for our stay which was very frustrating. After a few phone calls, we were able to clear it all up with corporate.
Upon our arrival for check in, the regular line for check in was pretty lengthy, As Platinum SPG members, we were able to go into the line specifically for that status. There were 2 people currently being helped and we we next. You would think this would be pretty quick, however, both parties had big problems with their reservations and we sat at that same position in line for about 45 minutes (meanwhile we saw the other regular line move much quicker, but the line remained long). Finally, we asked another attendant in between regular guests if we could sneak in due to our long wait and she was very nice and let us in.
We were pleasantly surprised that we received an upgrade to the highest floor, corner room, ocean-view suite when we finally got to check in, Unfortunately, it was not ready for us yet (it was around 5pm) so we would either have to wait an hour to be able to get into our room or be placed in another suite on a lower floor. Since we had already waited forever, we decided to take the lower floor (which ended up very nice as well and worked out as the elevators are pretty packed and slow).
The room was very clean, very spacious (more than enough room for 2 people) and very nice! We had a great view as well. Each day our room would get cleaned (later in the day) and restocked amenities (water bottles and toiletries). They were very helpful when we needed extra toiletries we forgot as well. Overall, very satisfied with out room.
The palpalas... you can pay to reserve them the day prior or sign up for them for free the day of (subject to availability). The only caveat to that is you have to get in line between 7:30-8am each morning to get the slight chance of getting one. Each time we stood in line, we did get one, which was nice and I would highly recommend them for each day (with the blazing sun, you need some shade).
The location is great. There is a walkway on the beach that connects all the hotels and there are some restaurants and bars within walking distance, but some are a cab ride away (the cab drives weren't too expensive). We never went into downtown, but it wasnt too far either.
Overall, the staff was very nice and attentive and we really enjoyed our stay at the Westin!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.