We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“much better than first but not great” 3 of 5 stars
Review of Occidental Grand Aruba

Save Saved
You added Occidental Grand Aruba to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Occidental Grand Aruba
4.0 of 5 Resort (All-Inclusive)   |   J.E. Irausquin Boulevard 83 | Palm Beach, Aruba, Palm - Eagle Beach, Aruba   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Special Rate
Rates From $ 195
Ranked #20 of 23 Hotels in Palm - Eagle Beach
Brick, New Jersey
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“much better than first but not great”
3 of 5 stars Reviewed May 21, 2013

it was my husband and i 2nd time to the occidental.(robert &arecelis Hrib) third time to aruba. first time in the occidental was ok i guess it was very slow to check in. the pillows in the bed were somewhat stinky. long story.... this time around we decide for the occidental and did the royal club it was still to long to get to the room. indise the resturant it was cool we have anna the manager she was great. also maria fanny lisset. at night we had melvin,lina elena.... they were all great ... but did the resevation for the zen resturant and the lady treated us not well it took fifteen min. for my wine to b put on ice awful. 2nd we also me resevation for the italian for wed and no one told us it was close for the night.. robert went up to the royal club and complaint nothing was done about the situation, not even the manager came up to apologize... not that night or any other... for couple that take 6 to 10 vacation a year we think the occidental would be out for us ... but not aruba... the minibar in the room was not always stock. it not even working.. and also when we went the first time we had the white bacelets and wanted to see about the rc and we got rudely trown out of the floor but this time that we went and spend x amountof money to get better treatment we saw white,blue,yellow, and everyone upstairs getting the same treatment that we pay and they did not.... and even when i asked it like oh is ok .... oh now is ok... and that was the time when sir roca was there to see the progress of the hotel .. he shoud had asked the guess and really found what really what was is going on... thank you occidental ....

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

3,294 reviews from our community

Traveler rating
    1,252
    955
    519
    308
    260
See reviews for
738
1743
56
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (757)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Toronto, Canada
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 21, 2013

Everyone at the Occidental was fantastic. We were greeted with friendly smiles everyday. Thank you to Antonio and all staff in the hotel, pool side overall. The food, service , beach and people were the best. Thank you from Lazaros and Tina. We will be back.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chino, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 21, 2013

We just got back from Aruba, can't say anything bad about the hotel. We ate at the Royal Club and three other restaurants including the buffet, we seen bad reviews about the food and have to say the food was good. Everyone was nice, rooms were clean.
We were worried about the wind but it's a non factor.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas, United States
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 21, 2013

We stayed at this property on their Royal Club program. Not inexpensive ($400/nite) but worthwhile. The rooms were immaculate, with marble floors, balcony overlooking the ocean, and a bottle of chilled champagne upon arrival. The nightly entertainment exceeded expectations, as did the food at the three different restaurants we tried on the property, especially the Italian. As Royal Club visitor, we had a private dining room for members open for all meals. Very attentive and experienced waitstaff. The location is great. Near the niteclubs and restaurants and about a ten minute cab to downtown Oranjestat. The pool was never crowded, and thew pool bar offered a great selection of specialty drinks. Almost everyone was from the east coast and liked to party.

Room Tip: request a room in the tower off the main lobby
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 20, 2013

Food service staff went above and beyond to serve our every need and want, 2 staff stood out, Renato and Techna Occidental should be thankful to have these two working the breakfast and lunch buffet, some management did not meet our expectation, front desk was not very helpful our room was at the back(overlooking a parkinglot with a lot os noise from the disco on the street didi not sleep the first night) and it took some persuasion to change this to a pool view room. The diner reservations did not get changed after being promised that it was looked after by the front desk. Overall vacation was good food was good. The resort could have a makeover is a bit dated.
Wifi should be free like most resorts and hotels. Need to be at the beach early between 6-7am to get good seats at the beach in the shade.

Room Tip: Ac noise is loud and had only 1 speed, pool side rooms are quieter. Southside rooms have a poor vie...
See more room tips
  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Enfield, Connecticut
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 20, 2013

We returned for our 5th visit to the island, second visit to the Occidental Grand, 5/11 - 5/18 and again had a wonderful time. This time we opted for the Royal Club upgrade and were glad that we did, from the moment we arrived thru the day of our departure we were treated exceptionally well by Veronica and the other RC staff. Veronica handled all our requests including restaurant reservations; tour reservations; special requests concerning our anniversary and any and all questions we had. The entire RC staff should be commended for their professionalism and attention to detail. We found the room to be clean and comfortable, the mini bar stocked daily (never a problem asking for more beverages when needed), the pool and pool area along with the beach well maintained (pool lounge chairs were mostly spoken for by 10:00). We really enjoyed the Japanese restaurant with Boy as our cook at the hibachi grill, we also ate at the Italian; Mexican and Royal Club restaurants as well with the Italian and RC being very good. The usual breakfast fare could be found at the Palm buffet and lunch by the pool at Desire was also a good bet with plenty of variety. We attended only one show while there choosing instead to make the rounds of the bars and lounges at the hotel and visiting other night spots off the property. Overall we had a great time, the weather was exceptional as always and the entire staff made us feel welcome the entire stay. We hope to make trip #6 to the island in the future and will keep the Occidental Grand in our plans for a repeat stay.

Room Tip: Royal Club rooms on the 8th and 9th floors overlooking the pool are where you want to be, even # roo...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Baltimore, Michigan
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 19, 2013

This is an all-inclusive resort, which was wonderful.. We ate breakfast and lunch at the Palm and had two wonderful people wait on us each day. We always asked to sit in their section. Our hats off to Techna and Rene our waitstaff. They made our stay their very amazing. Occidental Grand should be very grateful that they have these two amazing people representing their hotel. Would diffently go back and do it again.

Room Tip: We had ocean view which was wonderful
See more room tips
  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Occidental Grand Aruba? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Occidental Grand Aruba

Address: J.E. Irausquin Boulevard 83 | Palm Beach, Aruba, Palm - Eagle Beach, Aruba
Phone Number:
Location: Caribbean > Aruba > Palm - Eagle Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Casino Hotel in Palm - Eagle Beach
#10 Luxury Hotel in Palm - Eagle Beach
#12 Spa Hotel in Palm - Eagle Beach
#15 Top resorts Hotel in Palm - Eagle Beach
#18 On the Beach Hotel in Palm - Eagle Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Occidental Grand Aruba 4*
Official Description (provided by the hotel):
Located on the legendary island of Aruba, the Occidental Grand Aruba is an all-inclusive luxury hotel on beautiful Palm Beach. The Grand Aruba Resort features a casino, dining, bars, nightlife, water sports and elegant event space for meetings & weddings. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Caribbean Online Mgt Corp., Tingo, BookIt.com, Travelocity, Priceline, Booking.com, Hotels.com, Agoda, Odigeo and Otel so you can book your Occidental Grand Aruba reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Occidental Grand Aruba Hotel Palm/Eagle Beach
Occidental Aruba
Aruba Grand Occidental
Occidental Hotel Aruba
Grand Aruba
Occidental Grand Aruba Palm - Eagle Beach

Owners: What's your side of the story?

If you own or manage Occidental Grand Aruba, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.