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“Very small points let it down” 4 of 5 stars
Review of Occidental Grand Aruba All Inclusive Resort

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Occidental Grand Aruba All Inclusive Resort
4.0 of 5 Resort (All-Inclusive)   |   J.E. Irausquin Boulevard 83, Palm - Eagle Beach, Aruba   |  
Hotel amenities
Ranked #22 of 24 Hotels in Palm - Eagle Beach
Leeds, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Very small points let it down”
4 of 5 stars Reviewed April 25, 2013

Arriving at hotel first impressions were very good, our luggage was taken and we were escorted to reception. We were asked if we wanted to upgrade to the Royal floors which would cost an additional $700 for the two weeks we were staying. In doing this our room would be on the 8th floor, we would have free WiFi, use of the exec lounge and priority for the hotels signature restaurants. The upgrade was worth it though in our room we could not receive WiFi and even after two weeks of talking with the staff and being issued various codes I still could not get it. I could however, get it everywhere else on the complex. The rooms were very comfortable, we were disappointed with our maid as our room was never made up before 4.00pm and we like to have a siesta around that time and she never left us toiletries, we had to ask for replacements on more than one occasion. The all inclusive dining was outstanding with the exception of the Mexican restaurant which we thought was below par. The Italian and Japanese restaurants were as good as any stand alone establishments. The pool and beach areas were very good and the supply of fresh towels had no limits. The bar area was clean and very comfortable, and on an evening the hotel had two very good entertainers, the bar itself was a little small though functional. In summary would I go back, yes I would and in truth I probably will.........

Room Tip: Ask for a pool side room, all rooms have sea veiws but the back of the hotel looks out over the serv...
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,021 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (984)
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English first
Pittsfield, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 24, 2013

The Staff; servers, bartenders and housekeeping could not have more pleasant and helpful, the restaurants were great, the drinks, view, beach, pool......all Tremendous!!! Thanks for an amazing vacation.......a special thank you to Enrique for his smile & amazing tropical drinks and Joseline for a beautiful room everyday, It's all in the details :)

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 23, 2013

After reading some of the reviews I must admit we were nervous about our decision to stay at the all inclusive Occidental. From the moment we arrived to the day we left we never questioned or regretted our decision!! The Occidental was GRAND!! On arrival as soon as we stepped in to the lobby we were welcomed by hotel greeters with hot towels to wash up and a glass of chilled tropical fruit punch, then escorted to the front desk to check in. SInce it was early and our room was not ready a hospitality suite was offered. We changed, had a delicious buffet lunch and then enjoyed the remainder of the sunny afternoon at the pool. Top shelf liquor is readily available in the lobby, at the pool or beach and always with a smile! All employees were more then happy to accommodate our every need. For example, every night we had 4 waters delivered to our room! Our room was a deluxe category. Clean with a king size bed, spacious bathroom and shower overlooking the pool. The restaurants were outstanding. We absolutely disagree with travelers who complained about the food. We found every meal to be better than the last...Italian, The Beach Party, Desire (The Carribean restaurant) and our favorite Zen, Japanese! The breakfast and lunch buffet offer more than enough options. The food is simply superb. The beach is perfectly located in the middle of the high rise section and the huts are nicely spaced allowing for privacy. We had only one complaint and it was the casino ...with the slot machines broken waiting to get your cash back took upwards of twenty five minutes!! We enjoyed the casino's at neighboring hotels after the first night due to this malfunction (of two weeks) of the machines! Despite this one flaw, we will undoubtedly return to The Occidental Grand in Aruba!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gainesville, Florida, United States
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 22, 2013

Wonderful family vacation. We upgraded to suite on the top floor with a ocean view and it was HUGE. A large living room with kitchen and large beautifully decorated bedroom with big balcony. Very clean rooms and hotel overall. Service was great, but as with most all-inclusives the food/drink is lackluster. It is family-friendly but as with most all-inclusives the bar areas can get loud and rowdy by late afternoon. Highlights in terms of food were the ceviche and lobster tail at the Caribbean themed restaurant. Highlight in terms of the entire vacation is the entertainment team. They are ridiculously amazing. The shows at other resorts we have stayed at have been just ok, the shows here are outstanding. These are some of the most talented dancers, singers, and acrobats I have seen anywhere.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glen Mills, Pennsylvania, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 22, 2013

not at all what i hoped for....long time traveller (and time share holder) and this is not the place to go to see the beauty of Aruba! - bleach smells almost knocked me over when i opened the door to my room - food was terrible - entertainment was silly - place was 'old and tired' looking ....staff was slow and i was so disappointed for my friends us to celebrate a 50th birthday event!

I can't wait to go back to Aruba...but i am not going to the Occidential-
i spent more time dealing with the rude staff than being in the sun......reservations to meals inside the resort were difficult to get but every place was empty when we would arrive....

oh i could go on and on..but won't - just don't bother this place is not worth it!

Room Tip: don't go to another hotel.
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  • Stayed November 2012, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra Alcázar U, Social Media Coordinator at Occidental Grand Aruba All Inclusive Resort, responded to this review, April 23, 2013
Dear PickyLise,

Thank you for your comments. We’re very sorry that your stay did not meet your expectations, or ours, especially as we had the opportunity to help celebrate such a special occasion. Please accept our sincerest apologies for your experience at Occidental Grand Aruba. Excellence is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provides a memorable experience to our valued guests. We have alerted the head of departments involved in your review regarding your experience. Please rest assured, we are taking the appropriate measures to address the issues and prevent future occurrences.
We hope that we will have the opportunity to welcome you back to Occidental Grand Aruba in the future and to provide a much higher level of service that all of our guests should receive at all times.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riverhead, New York, USA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 21, 2013

I stayed at the Occidental Grand the 2nd week of April and was very pleased with everything. I must say this hotel is focused on customer satisfaction from the moment you walk in. Very friendly check in and accommodated us with a fantastic lanai room on the first floor,we were greeted with a cold drink and a cold towel. Our room had a few problems such as a light bulb out and the door didn't lock well but after reported it was addressed and remedied in minutes. This property is well maintained and clean. They were cleaning railings outside and washing down patio areas constantly quite impressive I must say. The rooms are very nice the wet bars need to be stocked more often then every two days and the bathtub had a high step to get into but was manageable.The pool and pool bar are fantastic and guaranteed a good time. The beach is 5 star and has a beach bar which is convienant. They had a bbq beach party that was excellent and a must do. They provide a carribian style show and dinner with a buffet style setting too much food to mention. The beach was beautiful and well kept. They do have small bridges over areas that are slippery and should be addressed by management. The restaurants on the property are excellent and recommend Italian. The worst thing about this hotel is leaving the day we had to leave was a very slow walk to check out. Check out is at 12 and they will give you a pass for everything if your flight is later which is nice. I will defiantly stay here again.I can't wait!

Room Tip: Recommend the lanai room which have individual patios with sliders to pool area and access to beach...
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  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wildwood crest
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 21, 2013

From time of arrival everything was pleasant ,and relaxing. Everyone was nice and helpful all employees we eager to answer question or direct where to go. all around wonderful place to go for couples and family.

Room Tip: higher floor see ocean
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Occidental Grand Aruba All Inclusive Resort

Address: J.E. Irausquin Boulevard 83, Palm - Eagle Beach, Aruba
Location: Caribbean > Aruba > Palm - Eagle Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Palm - Eagle Beach
#12 Luxury Hotel in Palm - Eagle Beach
#15 Top resorts Hotel in Palm - Eagle Beach
#16 On the Beach Hotel in Palm - Eagle Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Occidental Grand Aruba All Inclusive Resort 4*
Number of rooms: 368
Official Description (provided by the hotel):
Located in Palm Beach, Aruba, this resort features all the ingredients for a unique vacation: a location right on the beach, turquoise waters, the fine white sands of the Caribbean, and warm weather throughout the year. This high-end Aruba All-Inclusive resort is the best vacation destination for families and couples. The Occidental Grand Aruba All Inclusive Resort is close to many tourist attractions and just steps away from the entertainment, lounges, discos and shopping areas the island has to offer. ... more   less 
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Also Known As:
Occidental Grand Aruba Hotel Palm/Eagle Beach
Occidental Aruba
Aruba Grand Occidental
Occidental Hotel Aruba
Grand Aruba
Occidental Grand Aruba All Inclusive Resort Palm - Eagle Beach

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