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“What a surprise!” 4 of 5 stars
Review of Occidental Grand Aruba Resort & Casino

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Occidental Grand Aruba Resort & Casino
4.0 of 5 Resort (All-Inclusive)   |   J.E. Irausquin Boulevard 83, Palm - Eagle Beach, Aruba   |  
Hotel amenities
Ranked #23 of 24 Hotels in Palm - Eagle Beach
Green Bay, Wisconsin, United States
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
“What a surprise!”
4 of 5 stars Reviewed February 17, 2013

After reading some very negative reviews about this place right before our trip, I was pretty nervous. Well, all the reviews must have been from isolated bad experiences because this place was great. Staff was friendly, food and drinks were fine, service was good, it was overall a very pleasant place to stay. Aruba is beautitul, and the Occidental was nice.

Room Tip: We were on the first floor with outdoor access to the pool area. It was awesome, yet private enough...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,670 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (883)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Cobden, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 17, 2013

The staff at the Occidental Grand our out standing. I would deffinitely return to the Occidental, the
fun club (Jimmy, Ruby) our great at their jobs, lots of fun! The bartenders and staff go way out of their way to make your vaction as enjoyable as it can be. Lenny singing in the lounge bar should be later into the evening, the bar is packed but the minute Lenny is done everyone goes away.Hats off to you all for doing a great job. Hope to see you all again when I return..

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Center Moriches, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 16, 2013

The best thing about the Occidental Grand besides the obvious is the staff. We come back year after year for that very reason. From the Hotel staff to the Bartenders and especially the guys who work the Beach you couldn't ask for a better, competent and helpful group. Some favorites of ours are Roddy,,Michael and Eric as the Bartenders and Johnny and Frank on the Beach. Always a smile and a helpful attitude from them all.

Room Tip: Rooms facing pool or Ocean are the way to go. Try to get from the 4th floor and up.
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Island, NY
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed February 16, 2013

This was our 3rd visit here so obviously we like it. Its a good value for the money. Yes there are things that could be better and improved. Some rooms facing the pool have broken seals in the sliding doors so you don't have a good view unless you open the door. We changed rooms. There is no system to securing a hut so prepare yourself to rise by 5am if you want one. Since hotel guests and time share owners share the same property it made us as hotel guests feel less worthy of space since they are "owners". Can be very clicky. This year I have become gluten free and was relieved that I had choices. Myrna at the Oriental restaurant advised me to let it be known that I am gluten free when making our dinner reservations. Myrna was very informative as to what I could and couldn't eat at the Oriental restaurant. She was genuine and concerned about my dietary restrictions. Thank you Myrna

Room Tip: Pool side. Although can be noisey
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 15, 2013 via mobile

Well let's see!!! While in the Occidental we decided to look at the Marriott as we collect their points but to our eyes it appeared dingy and my better half did not like their casino.
I have found out that there is more provision for the old and handicapped in the Royal Club at the Occidental so guess what!! Even though I wrote we would not go again, we have booked ten nights in the Royal Club for the middle of October this year 2013. We just loved everything else in the hotel so my boss (wife) and I by the way want to go again.
I was surprised When we went last time that there were quite a number of English folk and I enjoyed meeting them, became an American in 2006 so I enjoyed talking to them. It's an awful long way for the English but they must think it's good also, we only have to travel from Florida.

Stayed October 2012
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Long Island City, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed February 15, 2013

After a very disorganized arrival, and finally a room in the appropriate category, the beach and weather is so great, that all the hassles disappear.
It bears repeating, as per so many of the previous entries, the staff, is not very helpful. The rooms really need refreshing. and there are not enough huts on the beach and no way of reserving other than to go down before 6am, not very relaxing on a vacation.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 15, 2013

After reading MANY mixed reviews we still decided to stay at the Occidental for our friends bachelorette party. Upon arrival we realized that all dinner reservations that were made prior to arrival (due to large group) were not in the system and we had to wait 2 hours for the concierge to adjust. We were even booked for events that weren't happening the nights we were there (talk about poor communication amongst hotel employees),

Hotel Rooms/Housekeeping - Very outdated. When Housekeeping came to clean each day, they didn't even remove the dirty towels from the floor. We had to ASK them to do so and give us new towels!

One day a man knocked on the door with a bottle of our alcohol that we bought off premises and said "housekeeping took it bc it didn't fit in the fridge". But why would they take it from our room?!?! They literally returned an empty bottle to us when the bottle we had, had hardly been touched! After calling and speaking to management they told us a completely different story and had someone else bring us a sealed bottle back. THEY STOLE FROM OUR ROOM!

All-inclusive - food is just "ok". There is nothing open to get a drink, even a water or soda unless you go to the "disco" late night. Who wants to go to the club just to get a regular drink?

The only good things about this hotel are the beach and location, otherwise, I DO NOT RECOMMEND!

  • Stayed February 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Occidental Grand Aruba Resort & Casino

Address: J.E. Irausquin Boulevard 83, Palm - Eagle Beach, Aruba
Location: Caribbean > Aruba > Palm - Eagle Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Palm - Eagle Beach
#14 Spa Hotel in Palm - Eagle Beach
#16 Top resorts Hotel in Palm - Eagle Beach
#17 On the Beach Hotel in Palm - Eagle Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Occidental Grand Aruba Resort & Casino 4*
Number of rooms: 368
Official Description (provided by the hotel):
Located on the legendary island of Aruba, the Occidental Grand Aruba Resort and Casino is an all-inclusive luxury hotel on beautiful Palm Beach. The Grand Aruba Resort features a casino, dining, bars, nightlife, water sports and elegant event spaces for meetings & weddings. ... more   less 
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Also Known As:
Occidental Grand Aruba Hotel Palm/Eagle Beach
Occidental Aruba
Aruba Grand Occidental
Occidental Hotel Aruba
Grand Aruba
Occidental Grand Aruba Resort & Casino Palm - Eagle Beach

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