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Occidental Grand Aruba: Traveler Reviews

4.0 of 5
J.E. Irausquin Boulevard 83, Palm/Eagle Beach, Aruba
Hotel amenities
Occidental Grand Aruba
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2,321 reviews from our community

Traveler rating
    867
    671
    344
    235
    204
See reviews for
Families
475
 
Couples
1291
 
Solo
37
 
Business
20
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Center Moriches, New York
1 review
2 helpful votes 2 helpful votes
“Back again year 20 ........”
4 of 5 stars Reviewed February 16, 2013

The best thing about the Occidental Grand besides the obvious is the staff. We come back year after year for that very reason. From the Hotel staff to the Bartenders and especially the guys who work the Beach you couldn't ask for a better, competent and helpful group. Some favorites of ours are Roddy,,Michael and Eric as the Bartenders and Johnny and Frank on the Beach. Always a smile and a helpful attitude from them all.

Room Tip: Rooms facing pool or Ocean are the way to go. Try to get from the 4th floor and up.
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Chuck M about Occidental Grand Aruba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Island, NY
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
32 helpful votes 32 helpful votes
“Third visit here”
4 of 5 stars Reviewed February 16, 2013

This was our 3rd visit here so obviously we like it. Its a good value for the money. Yes there are things that could be better and improved. Some rooms facing the pool have broken seals in the sliding doors so you don't have a good view unless you open the door. We changed rooms. There is no system to securing a hut so prepare yourself to rise by 5am if you want one. Since hotel guests and time share owners share the same property it made us as hotel guests feel less worthy of space since they are "owners". Can be very clicky. This year I have become gluten free and was relieved that I had choices. Myrna at the Oriental restaurant advised me to let it be known that I am gluten free when making our dinner reservations. Myrna was very informative as to what I could and couldn't eat at the Oriental restaurant. She was genuine and concerned about my dietary restrictions. Thank you Myrna

Room Tip: Pool side. Although can be noisey
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 3 more reviews by maurhart for Palm/Eagle Beach
Ask maurhart about Occidental Grand Aruba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
1 helpful vote 1 helpful vote
“Previously about The Handicapped”
5 of 5 stars Reviewed February 15, 2013 via mobile

Well let's see!!! While in the Occidental we decided to look at the Marriott as we collect their points but to our eyes it appeared dingy and my better half did not like their casino.
I have found out that there is more provision for the old and handicapped in the Royal Club at the Occidental so guess what!! Even though I wrote we would not go again, we have booked ten nights in the Royal Club for the middle of October this year 2013. We just loved everything else in the hotel so my boss (wife) and I by the way want to go again.
I was surprised When we went last time that there were quite a number of English folk and I enjoyed meeting them, became an American in 2006 so I enjoyed talking to them. It's an awful long way for the English but they must think it's good also, we only have to travel from Florida.

Stayed October 2012
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Ask plinkers41729 about Occidental Grand Aruba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Island City, New York
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
“occidental grand aruba”
3 of 5 stars Reviewed February 15, 2013

After a very disorganized arrival, and finally a room in the appropriate category, the beach and weather is so great, that all the hassles disappear.
It bears repeating, as per so many of the previous entries, the staff, is not very helpful. The rooms really need refreshing. and there are not enough huts on the beach and no way of reserving other than to go down before 6am, not very relaxing on a vacation.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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See 2 more reviews by dash55 for Palm/Eagle Beach
Ask dash55 about Occidental Grand Aruba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Do not stay! Outdated, Poor Staff, Un-trustworthy”
2 of 5 stars Reviewed February 15, 2013

After reading MANY mixed reviews we still decided to stay at the Occidental for our friends bachelorette party. Upon arrival we realized that all dinner reservations that were made prior to arrival (due to large group) were not in the system and we had to wait 2 hours for the concierge to adjust. We were even booked for events that weren't happening the nights we were there (talk about poor communication amongst hotel employees),

Hotel Rooms/Housekeeping - Very outdated. When Housekeeping came to clean each day, they didn't even remove the dirty towels from the floor. We had to ASK them to do so and give us new towels!

One day a man knocked on the door with a bottle of our alcohol that we bought off premises and said "housekeeping took it bc it didn't fit in the fridge". But why would they take it from our room?!?! They literally returned an empty bottle to us when the bottle we had, had hardly been touched! After calling and speaking to management they told us a completely different story and had someone else bring us a sealed bottle back. THEY STOLE FROM OUR ROOM!

All-inclusive - food is just "ok". There is nothing open to get a drink, even a water or soda unless you go to the "disco" late night. Who wants to go to the club just to get a regular drink?

The only good things about this hotel are the beach and location, otherwise, I DO NOT RECOMMEND!

  • Stayed February 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask Lauren8257 about Occidental Grand Aruba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Occidental Grand Aruba

Also Known As:
Occidental Grand Aruba Hotel Palm/Eagle Beach
Occidental Grand Aruba Hotel
Occidental Grand
Occidental Aruba
Aruba Grand Occidental
Aruba Grand
Occidental Hotel Aruba
Grand Aruba
Occidental Grand Aruba Palm/Eagle Beach
Address: J.E. Irausquin Boulevard 83, Palm/Eagle Beach, Aruba
Region: Caribbean > Aruba > Palm/Eagle Beach
Amenities:
Bar/Lounge Beach Business Center Casino Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kids Activities Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Casino Hotels in Palm/Eagle Beach
#9 Romantic Hotels in Palm/Eagle Beach
#10 Luxury Hotels in Palm/Eagle Beach
#14 Top resorts Hotels in Palm/Eagle Beach
#15 On the Beach Hotels in Palm/Eagle Beach
#18 Family Hotels in Palm/Eagle Beach
Price Range: $$$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Located on the legendary island of Aruba, the Occidental Grand Aruba is an all-inclusive luxury hotel on beautiful Palm Beach. The Grand Aruba Resort features a casino, dining, bars, nightlife, water sports and elegant event space for meetings & weddings. ... more   less 
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Occidental Grand Aruba
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