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“Third visit here” 4 of 5 stars
Review of Occidental Grand Aruba

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Occidental Grand Aruba
4.0 of 5 Resort (All-Inclusive)   |   J.E. Irausquin Boulevard 83 | Palm Beach, Aruba, Palm - Eagle Beach, Aruba   |  
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Hotel amenities
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Rates From $ 225
Long Island, NY
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
32 helpful votes 32 helpful votes
“Third visit here”
4 of 5 stars Reviewed February 16, 2013

This was our 3rd visit here so obviously we like it. Its a good value for the money. Yes there are things that could be better and improved. Some rooms facing the pool have broken seals in the sliding doors so you don't have a good view unless you open the door. We changed rooms. There is no system to securing a hut so prepare yourself to rise by 5am if you want one. Since hotel guests and time share owners share the same property it made us as hotel guests feel less worthy of space since they are "owners". Can be very clicky. This year I have become gluten free and was relieved that I had choices. Myrna at the Oriental restaurant advised me to let it be known that I am gluten free when making our dinner reservations. Myrna was very informative as to what I could and couldn't eat at the Oriental restaurant. She was genuine and concerned about my dietary restrictions. Thank you Myrna

Room Tip: Pool side. Although can be noisey
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (664)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 15, 2013 via mobile

Well let's see!!! While in the Occidental we decided to look at the Marriott as we collect their points but to our eyes it appeared dingy and my better half did not like their casino.
I have found out that there is more provision for the old and handicapped in the Royal Club at the Occidental so guess what!! Even though I wrote we would not go again, we have booked ten nights in the Royal Club for the middle of October this year 2013. We just loved everything else in the hotel so my boss (wife) and I by the way want to go again.
I was surprised When we went last time that there were quite a number of English folk and I enjoyed meeting them, became an American in 2006 so I enjoyed talking to them. It's an awful long way for the English but they must think it's good also, we only have to travel from Florida.

Stayed October 2012
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Long Island City, New York
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed February 15, 2013

After a very disorganized arrival, and finally a room in the appropriate category, the beach and weather is so great, that all the hassles disappear.
It bears repeating, as per so many of the previous entries, the staff, is not very helpful. The rooms really need refreshing. and there are not enough huts on the beach and no way of reserving other than to go down before 6am, not very relaxing on a vacation.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 15, 2013

After reading MANY mixed reviews we still decided to stay at the Occidental for our friends bachelorette party. Upon arrival we realized that all dinner reservations that were made prior to arrival (due to large group) were not in the system and we had to wait 2 hours for the concierge to adjust. We were even booked for events that weren't happening the nights we were there (talk about poor communication amongst hotel employees),

Hotel Rooms/Housekeeping - Very outdated. When Housekeeping came to clean each day, they didn't even remove the dirty towels from the floor. We had to ASK them to do so and give us new towels!

One day a man knocked on the door with a bottle of our alcohol that we bought off premises and said "housekeeping took it bc it didn't fit in the fridge". But why would they take it from our room?!?! They literally returned an empty bottle to us when the bottle we had, had hardly been touched! After calling and speaking to management they told us a completely different story and had someone else bring us a sealed bottle back. THEY STOLE FROM OUR ROOM!

All-inclusive - food is just "ok". There is nothing open to get a drink, even a water or soda unless you go to the "disco" late night. Who wants to go to the club just to get a regular drink?

The only good things about this hotel are the beach and location, otherwise, I DO NOT RECOMMEND!

  • Stayed February 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munster, Indiana
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed February 14, 2013

We just returned from our first trip to Aruba and my husband and I both agree that we will go back. We loved the island with its varied terrain, the Arubian people, and the beach! The Occidental Grand Resort was an average place to stay with a high price tag. The condition of the property was a little worn. The rooms needed some updating, and the swimming pool needed some repair work along most of the edges. The resort staff was wonderful, but there didn't seem to be enough of them. We are used to being served cocktails and food at the pool and beach areas but this type of service was not offered. The beach, however, was perfect with white sand, calm & warm blue water, and plenty of beach chairs. We spent nearly every day there and just couldn't get enough of it. The restaurants were ok. We didn't go to this resort for world class food. It was good...but nothing exceptional. The drinks were good also but most of the liquor was brands that we didn't recognize. We rented jeeps and toured the island. This was very worthwhile especially because of the land and water differences between the east and west sides. The church, lighthouse, and natural bridge were excellent landmarks to visit while on our off road jeep excursion. We also went on a snorkeling/snuba trip which was great fun. I

Room Tip: Our room was located on the north side of the building which had a public street running along the s...
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed February 14, 2013

Don't make the same mistake I did, and be the dedicated husband who wakes up every morning at 5:30am to reserve a shade on the beach. They will tell you that you have to. They are wrong.

Just find a fat man with a moustache and give him $20. That money will buy you the satisfaction of knowing that you did not wake up an hour early than normal, to do something that everyone else is paying for. And then you can wake up at 10am.

That $20 will also buy you the privilege of not being unbelievably angry when, on the second last day of vacation, you see that man out there with his hamper full of towels and his hotel uniform on. Nor will you be frustrated when the hotel management does absolutely nothing except make you wait and then ignore you. Nor will you be confronted by the fat man himself, when he finds out that you complained about this.

He'll tell you that the sign on the beach that says "absolutely no chair reservation allowed" is not true. He'll tell you that he has no choice. But you won't have to hear any of the lies and pitiful grovelling, because you will have read this review and just PAID the $20 at the beginning of the week.

  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra Alcázar U, Social Media Coordinator at Occidental Grand Aruba, responded to this review, March 7, 2013
Dear imakehighways,
I will follow up with you today via TripAdvisor regarding this issue, as it is strictly forbidden for our staff to receive money to reserve beach chairs and I sincerely apologize for the inconvenience this caused you.
Our staff is on-hand to help find chairs and accommodate our guests, so that they can enjoy the beautiful weather and beach. I’ve also discussed your feedback with our manager to reinforce our no chair reservation policy.
I do hope that you will give us a second chance to provide you with an incredible experience in Aruba.
Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfort, Illinois
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed February 13, 2013

We paid a lot of money to stay at a 5 star resort and were extremely disappointed, it should have been rated 2 or 3 stars at best. The room was very small and out-of-date, in desperate need of a good cleaning and new furniture. The drawers wouldn't open properly and the furniture was scratched and stained. Mold in the bathroom and rust stains by the faucet. Bedspread was dirty. Hallway was never cleaned, dirt was visible our entire stay. We stayed a week and the food was the same every day, no variety. Especially breakfast and lunch, so tired of the exact same items. This was another resort where 90% of the pool and beach chairs had one towel on them to save the space. We watched one day and the entire day the chairs sat empty . Don't know what can be done, but very frustrating not to have pool or beach chairs. Another negative was the time share salespeople constantly bothering us to tour with them. One good note were the bartenders, they were fast and did an excellent job serving us. Maid service was okay, but didn't restock the mini refrigerator even when were called twice. Asked for a wake-up call and were never called. Luckily we woke up on our own. The staff at the Mexican restaurant was extremely rude, we wanted to move our reservation back 30 minutes and were told we could move our reservations but we wouldn't have a table. Very flip. Were told reservations were necessary but every restaurant had empty tables the entire evening. The waterfall (no water flowing)near the pool was almost empty with garbage accumulating and floating in the dirty stagnant water. So many hotels, don't waste your money. Aruba is great just not the Occidental.

  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra Alcázar U, Social Media Coordinator at Occidental Grand Aruba, responded to this review, March 1, 2013
Dear ShirleyMcD,
I am truly sorry that your experience at Occidental Grand Aruba did not meet your expectations.
I’ve discussed the condition of your room with our maintenance manager and housekeeping manager. This is unacceptable, and they will verify that all furniture and rooms are in ideal condition for guests prior to their arrival. Regarding the minibar, please know that it is refilled every other day.
Please know that we have set up a new policy to free up beach chairs that have been unattended for more than 20 minutes. Our team monitors the area, and does their best to assist guests that are in need of a chair. In regrads to the pool, please know that we clean them every morning and the team verifies and its cleanliness several times during the day.
I’m sorry to read your comments about the food for breakfast and lunch, our chef is always making improvements on the buffet options and beach club food featuring a large variety of salads, fruit cocktails, omelet station and Caribbean specialties. I have shared your opinion with him as it helps us to improve. Also, please accept my apologies for service that you experienced at the Mexican restaurant. Our team is focused on providing the best service to our guests and it saddens me to know that we failed you.
We are sorry for the discomfort the Vacation Club representatives, they are supposed to inform our guests of all that Occidental Hotels & Resorts has to offer. Please know that I’ve addressed your comments with their manager to look into how his staff is approaching guests.
Additionally, please know that we have set up a new policy to free up chairs that have been unattended for more than 20 minutes, our team monitors the chairs and do their best to assist all guests that are in need of a chair. Also our poor is cleaned periodically, however it seems that we need to reinforce our cleaning measures, I do apologize for the discomfort we caused you and I assure you that we will reinforce this procedure.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Occidental Grand Aruba

Also Known As:
Occidental Grand Aruba Hotel
Occidental Grand Aruba Hotel Palm/Eagle Beach
Occidental Grand
Occidental Aruba
Aruba Grand Occidental
Aruba Grand
Occidental Hotel Aruba
Grand Aruba
Occidental Grand Aruba Palm - Eagle Beach
Address: J.E. Irausquin Boulevard 83 | Palm Beach, Aruba, Palm - Eagle Beach, Aruba
Phone Number:
Location: Caribbean > Aruba > Palm - Eagle Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Casino Hotel in Palm - Eagle Beach
#9 Romantic Hotel in Palm - Eagle Beach
#10 Luxury Hotel in Palm - Eagle Beach
#15 Top resorts Hotel in Palm - Eagle Beach
#16 On the Beach Hotel in Palm - Eagle Beach
#18 Family Hotel in Palm - Eagle Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Occidental Grand Aruba 4*
Official Description (provided by the hotel):
Located on the legendary island of Aruba, the Occidental Grand Aruba is an all-inclusive luxury hotel on beautiful Palm Beach. The Grand Aruba Resort features a casino, dining, bars, nightlife, water sports and elegant event space for meetings & weddings. ... more   less 
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